Severity Level 2 definition

Severity Level 2. (high) shall mean a moderate issue which affects product functionality but does not cause data corruption/loss or software crash. Severity Level 1 is re-classified to Severity Level 2 when a workaround is available.

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Severity Level 2 is an emergency condition which makes the use or continued use of any one or more functions difficult and which cannot be circumvented or avoided on a temporary basis.

Severity Level 2 means a Qualifying Incident that has a large impact on the Compute Managed Service and, for example, results in part of the Compute Managed Service not functioning properly.

Examples of Severity Level 2 in a sentence

An Error is Severity Level 2, when, in the production environment, the Software is significantly impaired (e.g. loss or degradation of a substantial functionality), which causes the Software to perform materially less than as described in the applicable documentation, or, in a test or back-up environment, the Software is completely down, or a major function of the Software is not working at all or is inaccessible, and there is no workaround available.
Standard M&S Hours 2 hours 120 hours Severity Level 4 All Defects other than Severity Level 1 Defects, Severity Level 2 Defects and Severity Level 3 Defects (e.g., minor or cosmetic Defects).
Severity Level 2 A Severity Level 2 Defect exists if: (i) a critical component of a service, Deliverable, Licensed Software, or other item of Work is unavailable or will not work but a Workaround is available; or Standard M&S Hours 30 minutes One Business Day (ii) a noncritical component of a service, Deliverable, Licensed Software or other item of Work is unavailable or will not work and there is no Workaround.
If at any time during the testing window City identifies the presence of multiple SaaS Severity Level 1 or Severity Level 2 Issues that can be shown to materially impact City ability to continue testing, City may in writing elect to suspend testing until corrections for the SaaS Issues can be provided.
Severity Level 2 – “Critical” Severity Level 2 involves Acknowledged Incidents where one or more of the following occurs: (i) the Software or Add-On is operable, but a major feature of the Software or Add-On is unavailable for which no reasonable workaround is immediately available, (ii) the Software or Add-On has moderately degraded functional capability/performance, (iii) a Blocker for which a commercially reasonable workaround is available.

More Definitions of Severity Level 2

Severity Level 2 means that the system has suffered some significant (but not essential) functional loss, the system is experiencing significant operational difficulties, or the system is experiencing occasional financial (or transaction servicing) integrity problems. When a Severity Level 2 incident is reported, eFunds agrees to start work on the incident within one (1) business day of notification of the incident and complete the work, or lower the severity level of the incident within seven (7) business days.

Severity Level 2 or “S2 (Significant)” means an Incident where one or more important functions of the Cloud Service are unavailable with no acceptable Alternative Solution. Customer's implementation or production use of the Cloud Service is continuing but not stopped; however, there is a serious impact on the Customer's business operations.

Severity Level 2 means a severe problem with the Software Service which causes serious disruption to Client’s Use of the Software Service;

Severity Level 2 means that the County’s Property Records Management System is operational but with limitations, for which Corrections or Workarounds are required.

Severity Level 2 means that the County’s System is operational but with limitations, for which Corrections and Workarounds are required.

Severity Level 2 means the Service is degraded where Users can access the Service but experience significant difficulties or delays. Service shall be deemed unavailable if a Fault of Severity Level 2 is reported or indentified, whatever is earlier.

Severity Level 2 means a Problem that is not a Severity Level 1 but that seriously degrades the operation, maintenance or administration of the Rockware Platform, and requires immediate attention during Business Hours to resolve the situation.