Severity Level 4. (minor) shall mean other non-critical issues or service requests. Al incidents that do not satisfy any of the above-listed criteria, refer to this severity level.

Severity Level 4 is a minor problem condition or documentation error which can be easily circumvented or avoided. Additional requests for new feature suggestions, which are defined as new functionality in existing Software Products are also classified as Severity Level 4.

Severity Level 4. (minor) shall mean other non-critical issues or service requests. Al incidents that do not satisfy any ofthe above-listedcriteria, refer to this severity level.

Examples of Severity Level 4 in a sentence

An Error is Severity Level 4, when there is an issue that relates to improvement of performance or functionality, or there is an issue for which a permanent workaround has been provided.
Severity Level 4 – “Minor” Severity Level 4 involves Acknowledged Incidents where the Software or Add-On is operational and there is no significant impact as to use or functionality of the Software or Add-On. When submitting Incidents, You shall have to indicate the Severity Level that You believe may be applicable.
For Theft of a Motor Vehicle to be ranked at Severity Level 4, the offender must be convicted under the general theft statute, Minn.
First, the team must rule out whether Severity Level 4 (immediate jeopardy to a resident’s health or safety) exists by evaluating the deficient practice in relation to immediacy, culpability, and severity.
NOTE: If Severity Level 4 (immediate jeopardy) has been ruled out based upon the evidence, then evaluate whether actual harm that is not immediate jeopardy exists at Severity Level 3 or the potential for more than minimal harm at Severity Level 2 exists.

More Definitions of Severity Level 4

Severity Level 4 means a Qualifying Incident that has no observable impact on the Compute Managed Service.

Severity Level 4 to any Error other than an Error of Severity Xxxxx 0, Xxxxxxxx Xxxxx 0, or Severity Level 3.

Severity Level 4 means any Error that does not qualify as Severity Level 1, 2, or 3.

Severity Level 4 means routine questions and consultation, while the County’s Property Records Management System remains operational and functional.

Severity Level 4 or “S4 (Minimal)” means an Incident that has a minimal impact on business operations or basic functionality of the Cloud Service. This category is only available to Customers purchasing Premium Support.

Severity Level 4. A single unit failure. No impact on the End User’s ability to conduct business. Severity Level Company response requirements Joint action plan Status updates Interim fix target Resolution target 1 Within 24 hrs Within 48 hrs Every 24 hours 24 hours, fix the problem or provide work around. Work to downgrade to Severity Level 2 Within 24 hours fix the problem or provide work around. Work to downgrade to Severity Level 2 2 Within 72 hrs local time: otherwise, next business Day Within 4 business days Twice per week N/A Provide a solution / fix within an average of 20 days 3 Within 5 business days Within 15 business days Once per week N/A Within an average of 30 days, provide a solution or a plan to resume service 4 Engineering review / Respond within 30 days of the escalation N/A N/A N/A Within an average of 30 days, provide a solution or a plan to resume service This SLA covers Xxxxxxx’s obligation to provide the Kadence Covered Services to be operational and available to the End User at least 99.9% of the time in any calendar month (the "Kadence Service Level Agreement (SLA)"). If Xxxxxxx does not meet the SLA, the End User as appropriate will be eligible to receive the Service Credits described below. Subject to contract, this Kadence SLA states End User’s sole and exclusive remedy for any failure by Xxxxxxx to meet the Kadence SLA.

Severity Level 4 is defined in Exhibit 2.2 (Product Sustaining Line of Business Description) Section 3.1.1.