Software Maintenance and Support definition

Software Maintenance and Support means any software upgrades, annual updates, patches and fixes needed to improve functionality and keep the software in working order.

Software Maintenance and Support means, with respect to any Software, the software maintenance and support services for that Software that form part of Maintenance or that are provided separately under a software maintenance and support agreement with the Licensor of that Software.

Software Maintenance and Support means services (maintenance) provided by a Licensor (proprietary owner) of software products to Licensee including, but not limited to, fixes, upgrades and the like to the software code or program. Technical services (support) may be included or sold as a separate offering by the Licensor and are covered under this exemption. This exemption does not apply if there is more than one Owner-designated maintenance and support service provider.

Examples of Software Maintenance and Support in a sentence

• During the life cycle of Red Hat Software, the scope of Software Maintenance and Support evolves and, after a number of years, we discontinue Software Maintenance and Support for older versions of Software.

• Kofax will have no liability to You arising from or related to Your cessation of Software Maintenance and Support, whether from Your failure to timely renew Software Maintenance and Support or otherwise.

• If You are active and current on Software Maintenance and Support, You may request reconfigurations of the Software subject to Your payment of Kofax’s then current standard rates for such reconfigurations.

• Software Maintenance and Support pricing will increase for renewal terms by an amount not to exceed 5% of the prior year term fee, provided that increases associated with additional software license purchases, if any, will be incorporated into the base for the purpose of calculation of each annual increase.

• If You purchase Software Maintenance and Support for the Software, the Software Maintenance and Support will be provided as described in Kofax’s then current Software Maintenance and Support Agreement, available at xxxx://xxx.xxxxx.xxx/legal/SMSA, and which is incorporated herein by this reference.

More Definitions of Software Maintenance and Support

Software Maintenance and Support means the ongoing cost to support and maintain the System.

Software Maintenance and Support means the Software maintenance, upgrades and support services, as further described in Section 3.1

Software Maintenance and Support means the maintenance and support of Licensed Software as described in the Software Maintenance and Support Agreement(s) attached as Schedule B to this Agreement.

Software Maintenance and Support has the meaning given in Section 1.1 [Definitions] of Schedule 8 [Intellectual Property].

Software Maintenance and Support. (“SMS”) means technical support via telephone, email or the AspenTech Online Support Center as described at xxxx://xxxxxxxx.xxxxxxxxx.xxx; Updates and Releases and associated user documentation offered on a when-and-if available basis; and commercially reasonable efforts by AspenTech to remedy Defects by: (i) providing a bug fix, patch or workaround procedure; and/or (ii) incorporating a permanent Defect correction in the next Update or Release of the Software. SMS encompasses all of the following support levels: • First-Level Support - Answers routine software usage questions and data-entry questions and handles issues such as setup in the GUI, simple configuration and Software functionality questions; • Second-Level Support - Handles problems caused by user errors and erroneous data, questions about modeling and applications, detailed setup and configuration issues or any other complex questions related to documented features; and • Third-Level Support - Covers problems caused by specific Software Defects or questions on particular algorithms that may produce the suspicious results, which usually requires a developer’s knowledge of the source code or changes in the source code.

Software Maintenance and Support means, with respect to any Software, the software maintenance and support services for that Software that form part of the Maintenance Services or that are provided separately under a software maintenance and support agreement with the Licensor of that Software.

Software Maintenance and Support means the Software maintenance, upgrades and support services, as further described in Section 3.1 and Exhibit A.