Support Levels means the particular level of Support You have purchased as specified in the relevant Grant Letter and as defined on the Service Portal.
Support Levels means the relative level of QUMU Support Services to which customers can subscribe that gives CUSTOMER a variety of Support Hours.
Examples of Support Levels in a sentence
This is outlined locally within the Kent Support Levels Guidance.
Red Hat Enterprise Linux Server Subscriptions may be purchased with various levels of Production Support including Self-support, Standard and Premium Support Levels.
During this period, you will receive Extended Support as described in the Oracle Technical Support Levels section below.
The PARTNER shall adhere to the below mentioned Initial Reaction Times (IRT) and Maximum Processing Times (MPT), when communicating with the End User and other Support Levels.
In addition to PARTNER’s general obligations set out in Article 6 of the Maintenance Terms & Conditions SAP Business One VAR, PARTNER shall assume the following responsibilities: PARTNER shall provide Support Levels 1 and 2 for the Software and shall provide such Support Levels at least at the same level as SAP and as set out in Article 4 of the Maintenance Terms & Conditions SAP Business One VAR.
More Definitions of Support Levels
Support Levels means the classification of technical support to be provided pursuant to this Exhibit, according to the following definitions: Level 1 Support is the service provided to identify, troubleshoot, and document problems reported in customer Incidents. Level 2 Support is the service provided to analyze the problem reported using in-depth troubleshooting techniques, reproduce the problem, or determine that the problem cannot be reproduced.
Support Levels means the Intel Support offering purchased by Customer. Software and Hardware Support Levels are defined on datasheets available at:http://www.mcafee.com/us/support/support-benefits.aspx
Support Levels. MEANS the various levels of support services, as follows:
Support Levels means the three levels of technical support utilized to resolve Support Requests from Licensee. Licensee must ensure that all Support Requests from Affiliates and Customers are made directly to Licensee and not to Licensor. The Support Levels are defined as follows:
a) 1st Line Support/Tier 1 Support means initial point of contact for Users is Licensee Customer Service and the Customer Service operations of Affiliates for their respective Users. Licensee Customer Service will respond to subscriber inquiries submitted by either phone or email.
b) 2nd Line Support/Tier 2 Support means where problems cannot be solved by 1st Line Support /Tier 1 Support, these will then be passed to Licensee’s Development and Operations, 2nd Line Support / Tier 2 Support to resolve or referred to 3rd Line Support/Tier 3 Support.
c) 3rd Line Support/Tier 3 Support means where problems cannot be resolved by 2nd Line Support / Tier 2 Support, Licensee’s Development and Operations will direct the problem to Licensor for Resolution.
Support Levels means a Service Level category for Break-fix defined by a particular Service Level Target the achievement of which is to be measured in terms of the Service Level metric of Time to Respond and Time to Resolve. Support Levels must occur either during Business Hours of After Hours as specified in Appendix B-3 (Site List) as such is varied at SARS’ sole discretion upon no less than 30 (thirty) days prior written notice to Supplier. 1.166. Term means the duration of this Agreement as more fully set out in Clause 3 1.167. Terminated Deliverables means the Deliverables or part of the Deliverables that are no longer to be performed by Supplier and instead are to be performed by a Successor at the end of the Term, including where such Deliverables are replaced by alternative Deliverables or New Deliverables. 1.168. Termination Date means the effective date of termination or expiration pursuant to Clause 26 of the Main Agreement as it may be extended by SARS pursuant to Clauses 3.2 and 26.5 of the Main Agreement. 1.169. Third Party means a Person other than SARS, a Governmental Entity, Supplier or its Affiliates. 1.170. Third Party Contract means any agreements entered into by SARS or a Supplier with Third Parties pursuant to which the Third Party provides services to SARS or the Supplier in support of supplying NISD Solutions to SARS. 1.171. Third Party Intellectual Property means all Intellectual Property that is owned or controlled by a Third Party and: (a) used by Supplier to perform the Deliverables; or (b) incorporated or embedded in any Deliverable or any
Support Levels means, as at the date of this Agreement, the suite of subscription, support and warranty services more particularly described in Exhibit “X” hereto, as such services may be modified or supplemented from time to time in accordance with the provisions of this Agreement.
Support Levels means the McAfee Support offering purchased by Customer and defined at: https://support.mcafee.com/supportoptions.