Support Services definition

Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

Support Services means the software maintenance and support services described in the Support Handbook;

Examples of Support Services in a sentence

• ATTEST CITY OF LAKE WALES LAKE WALES, FLORIDA City Clerk City Manager APPROVED AS TO TECHNICAL APPROVED AS TO LEGAL FORM REQUIREMENTS Support Services Director City Attorney XXXXX, XXXXXX & ASSOCIATES, INC.

• In no event shall any subsequent annual Maintenance Fee invoiced by Supplier for payment by CPR for Maintenance and Support Services exceed the annualized fee paid in the prior year, plus an increase based on the most recently available percentage change in an appropriate Consumer Price Index-All Urban Consumers (1982-1984 = 100) for the prior 12 month period or 3% whichever is less.

• Support Response Hours: 24 hours/day, 365 days/year Support Language: English or local language (based on availability) Support Access Method: Web/Phone/Email Support Response Method: Web/Phone/Email Number of Support Requests: Unlimited Response Times: Level 1 – Urgent: Within 1 hour Level 2 – High: Within 2 hours Level 3 – Normal: Within 2 hours Level 4 – Low: Greater than 2 hours 2.6 Business Services and Enhanced Support Services Response Time Credits.

• In accordance with Attachment 2 (Maintenance & Support) and Attachment 8 (Managed Services Provisions) if applicable, Customer shall install and/or use any New or Major Release within one year of being made available by CentralSquare to mitigate a performance problem, ineligibility for Support Services, or an infringement claim.

• If Customer has purchased one of the Enhanced Support Services, Box will respond in accordance with the Response Times below (for cases submitted in English).

More Definitions of Support Services

Support Services or “IFS Support Services” means the support and maintenance provided or made available by IFS and purchased by Customer for particular Application Software, which includes different support options, as specified on the Notification Form. Support Services may be limited to certain software installation(s), instance(s), environment(s), language version(s), and country(ies) /site(s) as specified in the applicable Notification Form.

Support Services means the provision of support and maintenance services for SAP Business One Cloud by SAP and Partner as defined in Article 11 below.

Support Services means the software maintenance and support services Contractor is required to or otherwise does provide to the State under the Service Level Agreement.

Support Services means the supplemental, technical support services to be provided to Customer for the Cloud Service pursuant to the terms hereof and the applicable version of the additional terms for Support Services available at xxxxx://xxx.xxxxxx.xxx/corporate/contracts/cloud-services/netsuite/ or such other URL as specified by Oracle. Support Services may be subject to additional fees.

Support Services means support and maintenance services provided or to be provided by the Provider to the Customer in accordance with Schedule 1;

Support Services means the customer support services described at www.samsara.com/support, and Documentation, but excluding any Professional Services.

Support Services means those activities provided to or on behalf of a person in the areas of personal care and assistance and property maintenance in order to allow a person to live in the least restrictive environment.