Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

Support Services Policy the Supplier's policy for providing support in relation to the Services as made available at xxxx://xxxxxxx.xx/sla or such other website address as may be notified to the Customer from time to time. User Subscriptions: the user subscriptions purchased by the Customer pursuant to clause 9.1 which entitle Authorised Users to access and use the Services and the Documentation in accordance with this agreement. Virus: any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

Support Services Policy means Elastic’s support services policy for the applicable Subscription Level for a Cloud Service located at xxxxx://xxx.xxxxxxx.xx/legal/support_policy/cloud_services. Elastic reserves the right to reasonably modify the Support Services Policy during the Subscription Term. However, Elastic agrees not to materially diminish the level of Support Services during the Subscription Term. The effective date of each version of the Support Services Policy will be stated therein, and Elastic will retain an archived copy of each version that will be made available to Customer upon request. The Support Services Policy is hereby incorporated into these terms and conditions by this reference.

Examples of Support Services Policy in a sentence

Roles The Supplier will at no additional cost to the Authority, provide the Authority with the Supplier’s standard customer support services during Normal Business Hours in accordance with the Supplier's Support Services Policy in effect at the time that the Services are provided, as set out below: • Helpdesk – provide help and advice on the Xxxxxxxx platform technical functionality by telephone, email and Jira.
As part of the Services, all subscription models benefit from our standard customer support services during Normal Business Hours in accordance with our Support Services Policy in effect at the time the Services are provided.
Tines warrants that it will perform the Support Services, as applicable, in a professional, workmanlike manner, consistent with generally accepted industry practice, and in accordance with the applicable Support Services Policy.
Notwithstanding the foregoing, Tines will respond to all reasonable requests for support services from MSP pertaining to MSP End Customers, provided such requests are submitted to Tines in accordance with the Tines Support Services Policy.
We reserve the right to amend our Support Services Policy in our sole and absolute discretion from time to time.

More Definitions of Support Services Policy

Support Services Policy means Elastic’s support services policy set forth at xxxxx://xxx.xxxxxxx.xx/support_policy/english, which provides the details of Elastic’s Support Services obligations. Elastic reserves the right to reasonably modify the Support Services Policy during a Subscription Term. However, Elastic agrees not to materially diminish the level of Support Services during the Subscription Term. The effective date of each version of the Support Services Policy will be stated therein, and Elastic will retain an archived copy of each version that will be made available to OEM upon request.

Support Services Policy means the Supplier's policy for providing support in relation to the Services as made available at xxxxx://xxx.xxxxxxxxxx.xx.xx/ or such other website address as may be notified to the Authority in writing time to time;

Support Services Policy means our policy (from time to time) for providing support in relation to the Services as made available at CCH OneClick;

Support Services Policy. CoolCare’s policy for providing support in relation to the Services as made available at xxxx://xxx.XxxxXxxx0.xx.xx/ or such other website address as may be notified to the Customer from time to time;

Support Services Policy means Xxxxx's policy for providing support in relation to the Services as may be notified to the Customer from time to time.

Support Services Policy means Spirent’s standard policy for providing support in relation to the Hosted Service as made available at xxxxxxx.xxxxxxx.xxx or such other website address as may be notified to the Customer from time to time.

Support Services Policy the Supplier's policy for providing support in relation to the Services as made available by the Supplier to the Customer. Training: training on use of the Applications provided to the Customer at the Supplier's discretion prior to or shortly after the Effective Date. User Subscriptions: the user subscriptions purchased by the Customer pursuant to clause 8.1 which entitle Authorised Users to access and use the Services and the Documentation in accordance with this Agreement. Virus: any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re- arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.