System Availability means, with respect to any particular calendar month, the ratio obtained by subtracting Unscheduled Downtime during such month from the Total Monthly Time, and thereafter dividing the difference so obtained by the Total Monthly Time. Represented algebraically, System Availability for any particular calendar month is determined as follows:
System Availability means the average percentage of total time during which the production version of the Service is available to Customer during a calendar month, excluding (i) any maintenance windows (including any maintenance windows defined in a supplement to this Agreement); (ii) delays due to conditions beyond the reasonable control of SAP; (iii) delays caused by systems outside of the Service, including, but not limited to, Customer’s network, equipment and systems; (iv) micro outages (meaning an inaccessibility that lasts less than fifteen (15) minutes, provided that there are no more than three (3) micro outages within a calendar month); and (v) inaccessibility due to Customer’s requests or where Customer approved the same in advance.
System Availability. SLA” means a 99.7% System Availability Percentage during each Month for the production version of the Cloud Service.
Examples of System Availability in a sentence
For any Billing Period that the Customer has created a Service Ticket that documents a Service Interruption, the Parties shall determine the System Availability for the Billing Period in question.
By way of example, if a Billing Period has thirty (30) days, the Availability SLA requires System Availability of 43,156.80 minutes during that Billing Period.
On and after the Go-Live Date CSG shall provide System Availability of 99.9% in respect of those components of the Production Environment of the Content Direct System that are accessible to (i) Consumers and (ii) Customer (as measured over a Billing Period) (the “Availability SLA”).
More Definitions of System Availability
System Availability for each System is calculated as follows: 각 시스템에 관한 “시스템 가용도”는 다음과 같이 계산됩니다. System Availability Percentage = � ℎ ℎ − � ∗ 100 ℎ ℎ 시스템 가용도 비율 = 월간 총 분 − 다운타임 � 월간 총 분 � ∗ 100 Service Level 서비스 수준 Service Credit2 서비스 크레딧 2 PRD: 99.5%1 System Availability PRD: 99.5%1 시스템 가용도 NON-PRD: 95.0% System Availability 비 PRD: 95.0% 시스템 가용도 Server Provisioning: 99.5% System Availability 서버 프로비저닝: 99.5% 시스템 가용도 HEC Subscription, Private Cloud Edition Services and EX Services:3 HEC Subscription, Private Cloud Edition 서비스 및 EX 서비스:3 2% of Monthly Service Fees for each 1% below the SA SLA SA SLA 에서 1% 내려갈 때마다 월간 서비스 요금의 2% HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA HEC Cloud Start 및 HEC BYOL:4 SA SLA 에서 0.1% 내려갈 때마다 월간 서비스 요금의 2% Server Provisioning (IaaS Basic): 서버 프로비저닝(IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA SA SLA 을 달성하지 못한 모든 경우를 합쳐 월간 1,500 유로 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. PRD 에 대한 99.7%의 시스템 가용도 또는 99.9%의 시스템 가용도는 고객이 구매하고 발주서에 명시된 경우 적용됩니다. 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 아래 제 5 조에 명시된 월간 최대 서비스 크레딧이 적용됩니다. 3Also applies to S/4HANA CPO and S/4HANA CPE 또한 S/4HANA CPO 및 S/4HANA CPE 에도 적용됩니다. 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. HEC Cloud Start 의 기존 명칭은 HEC Project 이며, HEC BYOL 의 기존 명칭은 HEC Production 입니다. Excluded Downtime 제외되는 다운타임 Total Minutes in the Month attributable to: 다음에 기인하는 월간 총 분: Scheduled Downtime 예정된 다운타임 Agreed Downtime 합의된 다운타임 Emergency Downtime 긴급 다운타임 Downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples below this table) 합리적인 주의를 기울였다고 해도 피할 수 없었을 예측 불가능하고 예상 불가능한 이벤트와 같이 SAP 의 합리적 통제를 벗어나는 요인에 의해 발생한 다운타임(이 표 아래의 예시 참고) Downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system PRD 시스템에 대한 장애조치/수리를 위해 비 PRD 를 사용함으로써 발생하는 비 PRD 시스템 다운타임 Scheduled Downtime 예정된 다운타임 Scheduled at a mutually agreed time, as listed in the Order Form or as described in the Supplement. 발주서에 나열되거나 보충 문서에 명시된 바에 따라 상호 합의된 시간으로 일정이 정해짐.
System Availability means the percentage of total time during which the Service is available to Subscriber, excluding the Scheduled Maintenance Window and Emergency Maintenance. “Available” in this context means Customer may log in, view data, create reports, modify settings and similar, for substantially all licensed components.
System Availability for each System is calculated as follows: System Availability Percentage = ( ℎ ℎ − ) ∗ 100 Service Level Service Credit2 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability Server Provisioning: 99.5% System Availability HEC Subscription, Private Cloud Edition Services and EX Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 3Also applies to S/4HANA CPO and S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. Excluded Downtime Total Minutes in the Month attributable to: i. Scheduled Downtime ii. Agreed Downtime iii. Emergency Downtime iv. Downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples below this table) v. Downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system Scheduled Downtime Scheduled at a mutually agreed time, as listed in the Order Form or as described in the Supplement. The following examples include but are not limited to what is beyond SAP’s reasonable control:
System Availability means the number of minutes in a year that the key components of the SaaS Services are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from
System Availability for each System is calculated as follows: 每个系统的“系统可用性”按如下方式计算： System Availability Percentage = ( ℎ ℎ − ) ∗ 100 系统可用性百分比= ( ℎ ℎ − ) ∗ 100 ℎ ℎ Service Level 服务水平 Service Credit2 服务抵免 2 PRD: 99.5%1 System Availability PRD：99.5%1 系统可用性 NON-PRD: 95.0% System Availability 非 PRD：95.0%系统可用性 Server Provisioning: 99.5% System Availability 服务器配置：99.5%系统可用性 HEC Subscription and EX Services:3 HEC 租用和 EX 服务：3 2% of Monthly Service Fees for each 1% below the SA SLA 每低于 SA SLA 一个百分点，获得 2%的月服务费抵免 HEC Cloud Start and HEC BYOL:4 HEC 云启动和 HEC BYOL：4 2% of Monthly Service Fees for each 0.1% below the SA SLA 每低于 SA SLA 零点一个百分点， 获得 2%的月服务费抵免 Server Provisioning (IaaS Basic): 服务器配置（IaaS 基础）： €1,500 per Month in aggregate for any and all instances below the SA SLA 针对 SA SLA 项下的任何和所有实例每月总共收取 1,500 欧元 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 若由客户采购并在订单中加以规定，则 PRD 的 99.7%系统可用性或 99.9%系统可用性适用。 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below.以下面第 5 节中规定的每月最高服务抵免金额为准。 3Also applies to S/4HANA CPO and S/4HANA CPE 也适用于 S/4HANA CPO 和S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. HEC 云启动以前称为 HEC 项目，HEC BYOL 以前称为 HEC 生产。 Excluded Downtime 排除的停机时间 Total Minutes in the Month attributable to:每月总分钟数包括： (i) Scheduled Downtime计划停机时间 (ii) Agreed Downtime 约定的停机时间 (iii) Emergency Downtime 紧急停机时间 (iv) Downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples below this table) 因 SAP 无法合理控制的因素导致的停机时间，比如即使采取合理注意也无法避免的不可预知和不可预见的事件（请参阅本表下方的示例）。 (v) Downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system 因使用非 PRD 清除/修复 PRD 系统中的故障而导致的非 PRD 系统的停机 Scheduled Downtime 计划停机时 间 Scheduled at a mutually agreed time, as listed in the Order Form or as described in the Supplement. 如订购单中所列或根据补充规定在双方约定的时间计划实施的停机时间。 The following examples include but are not limited to what is beyond SAP’s reasonable control: 以下示例包括但不限于超出 SAP 合理控制范围的事件：
System Availability. SLA” shall be defined as the minimum System Availability of the Productsup Platform during each calendar month for production versions and calculated in accordance to formula defined under System Availability.
System Availability for each System is calculated as follows: «Доступность системы» для каждой Системы рассчитывается следующим образом System Availability Percentage = ( 𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇 𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑇𝑇𝑀𝑀𝑀𝑀 𝑀𝑀𝑀𝑀 𝑇𝑇ℎ𝑀𝑀 𝑀𝑀𝑇𝑇𝑀𝑀𝑇𝑇ℎ − 𝐷𝐷𝑇𝑇𝐷𝐷𝑀𝑀𝑇𝑇𝑀𝑀𝐷𝐷𝑀𝑀 ) ∗ 100 𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇𝑇 𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑇𝑇𝑀𝑀𝑀𝑀 𝑀𝑀𝑀𝑀 𝑇𝑇ℎ𝑀𝑀 𝑀𝑀𝑇𝑇𝑀𝑀𝑇𝑇ℎ Процент доступности системы = Итоговое количество минут в месяц – Простой ( Итоговое количество минут в месяц ) ∗ 100 Service Level Service Credit2 PRD: 99.5%1 System Availability NON-PRD: 95.0% System Availability Server Provisioning: 99.5% System Availability HEC Subscription, Private Cloud Edition Services and EX Services:3 2% of Monthly Service Fees for each 1% below the SA SLA HEC Cloud Start and HEC BYOL:4 2% of Monthly Service Fees for each 0.1% below the SA SLA Server Provisioning (IaaS Basic): €1,500 per Month in aggregate for any and all instances below the SA SLA Уровень обслуживания Кредит за обслуживание2 Продуктивные: 99,5%1 Доступности системы Непродуктивные: 95,0% Доступности системы Предоставление серверов: 99,5% Доступности системы Подписка на HEC, Услуги выпуска для частного облака и Услуги EX:3 2% Ежемесячной стоимости услуг за каждый 1% меньше Соглашения об уровне обслуживания по Доступности системы HEC Cloud Start и HEC BYOL:4 2% Ежемесячной стоимости услуг за каждый 0,1 % меньше Соглашения об уровне обслуживания по Доступности системы Предоставление серверов (IaaS Basic): 1500 евро в Месяц в совокупности за все случаи меньше Соглашения об уровне обслуживания по Доступности системы 199.7% System Availability or 99.9% System Availability for PRD applies if purchased by Customer and identified in the Order Form. 2Subject to the monthly maximum Service Credit amounts set forth in Section 5 below. 199,7% Доступности системы или 99,9% Доступности системы для Продуктивной вычислительной среды применяется в том случае, если приобретено Заказчиком и указано в Договоре. 2С учетом максимальных ежемесячных сумм Кредита за обслуживание, указанных в пункте 5 ниже. 3Also applies to S/4HANA CPO and S/4HANA CPE 3Также относится к S/4HANA CPO и S/4HANA CPE 4HEC Cloud Start was previously known as HEC Project, and HEC BYOL was previously known as HEC Production. 4Услуга HEC Cloud Start ранее называлась HEC Project; услуга HEC BYOL ранее называлась HEC Production. Excluded Downtime Total Minutes in the Month attributable to: i. Scheduled Downtime ii. Agreed Downtime iii. Emergency Downtime iv...