Unavailable Time means the total minutes from when a trouble ticket is opened until the problem is restored and deemed acceptable by the Customer minus Stop Clock minutes.
Unavailable Time means a period of time when there is a total break in transmission.
Unavailable Time means the period of time (expressed in minutes) during which a Qualifying Incident exists that the network is unavailable, as measured by TIME in accordance with the parameters set out in the applicable Service Schedule;
Examples of Unavailable Time in a sentence
Condition Criteria Wholly Unavailable Time occurs when the process or function was suspended, halted or denied due to the criteria adjacent arising.
The inability for Customer and all of their clients to be able to utilise the Clearing Functions Partial Unavailable Time occurs when the process or function was affected due to the criteria adjacent arising.
Such submission shall include: (A) “SLA Request” as the subject of the e-mail communication; (B) the dates and times of Unavailable Time for which a Credit is being requested; and (C) any documentation supporting the Credit request.
More Definitions of Unavailable Time
Unavailable Time means the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls.
Unavailable Time means the number of minutes where EVS is experiencing Service Unavailability within a month
Unavailable Time. “Unavailable” or “Unavailability” consists of the number of minutes that GTT's network is not Available, subject to the exclusions set forth in Section 13 of this Schedule.
Unavailable Time means the SendBird Services are not accessible; provided that service issues or outages relating to any Allowable Downtime shall not be deemed as Unavailable Time.
Unavailable Time consists of the number of minutes that Tinet's network is unavailable. The network is considered unavailable when an unscheduled Maintenance or an outage prevents Tinet from providing the Customer with the ordered Service. This excludes any Service outage defined within section 8 of this SLA. In case iBandwidth delivers a given Service over multiple ports, the Service is considered unavailable only if Tinet network is unavailable through all Customer ports The “Backbone” is defined as those connections running between international hubs on Tinet’s
Unavailable Time consists of the number of minutes that the service was unavailable. The service is considered unavailable when an unscheduled maintenance prevents providing the customer with the ordered service. This excludes any service outage defined within section 9 and 10 of this SLA.
Unavailable Time is defined as any continuous period of time lasting five (5) minutes or more (other than as a result of an Exclusion described below), during which registered users of Lifesize Cloud are unable to sign into the Lifesize Cloud service and initiate video calls. Unavailable Time is measured per subscribed account per month, not per individual user of an account.