Unavailable Time definition
Unavailable Time means the total minutes from when a trouble ticket is opened until the problem is restored and deemed acceptable by the Customer minus Stop Clock minutes.
Unavailable Time means a period of time when there is a total break in transmission.
Unavailable Time means the period of time (expressed in minutes) during which a Qualifying Incident exists that the network is unavailable, as measured by TIME in accordance with the parameters set out in the applicable Service Schedule;
Examples of Unavailable Time in a sentence
The monthly availability percentage equals the Scheduled Uptime less Unavailable Time divided by Scheduled Uptime per month multiplied by 100.
More Definitions of Unavailable Time
Unavailable Time means the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls.
Unavailable Time means the number of minutes where EVS is experiencing Service Unavailability within a month
Unavailable Time. “Unavailable” or “Unavailability” consists of the number of minutes that GTT's network is not Available, subject to the exclusions set forth in Section 13 of this Schedule.
Unavailable Time means the number of minutes that the Software is Unavailable, excluding the period of time corresponding to Maintenance and/or SLA Exclusions.
Unavailable Time means the SendBird Services are not accessible; provided that service issues or outages relating to any Allowable Downtime shall not be deemed as Unavailable Time.
Unavailable Time means the SBT API or UI is not available for use according to third-party performance and monitoring services contracted by SBT at its sole discretion (“Monitoring Service”). The Monitoring Service availability reports are available upon request. SBT will use commercially reasonable efforts to make the SBT API or UI available 99.95% of the time. If the SBT API or UI experiences Unavailable Time for 0.05% of the time in a given calendar month (“Service Level Breach”), Partner will be entitled to the remedy provided herein.
Unavailable Time means the Platform is not available for use according to commercially reasonable performance and monitoring services offered by Company (the “Monitoring Service”). The Monitoring Service reports if the Platform APIs are available or not available; provided, however, that outages relating to any Exclusions (as defined in Section 3) shall not be deemed Unavailable Time.