Unavailable Time definition

Unavailable Time means the total minutes from when a trouble ticket is opened until the problem is restored and deemed acceptable by the Customer minus Stop Clock minutes.
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Unavailable Time means a period of time when there is a total break in transmission.
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Unavailable Time means the period of time (expressed in minutes) during which a Qualifying Incident exists that the network is unavailable, as measured by TIME in accordance with the parameters set out in the applicable Service Schedule;
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Examples of Unavailable Time in a sentence

  • Any failure that prevents full functionality of the service that remains unresolved for more than the committed objective level.Measurement Process: This SLA is based on trouble ticket Unavailable Time.

  • The monthly Availability Percentage equals the Scheduled Uptime per month less Unavailable Time per month divided by Scheduled Uptime per month multiplied by 100.

  • If the Customer reports a service that is not fully functional and remains unresolved after the closure of the trouble ticket by the Contractor, the Unavailable Time shall be adjusted to the actual restoration time.

  • If the Customer reports a partial or complete service that is not fully functional and remains unresolved after the closure of the trouble ticket by the Contractor, the Unavailable Time shall be adjusted to the actual restoration time.

  • All Unavailable Time applied to other SLAs, which results in a remedy, will be excluded from the monthly accumulated total.


More Definitions of Unavailable Time

Unavailable Time means the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls.
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Unavailable Time means the number of minutes where EVS is experiencing Service Unavailability within a month
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Unavailable Time. “Unavailable” or “Unavailability” consists of the number of minutes that GTT's network is not Available, subject to the exclusions set forth in Section 13 of this Schedule.
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Unavailable Time means the number of minutes that the Software is Unavailable, excluding the period of time corresponding to Maintenance and/or SLA Exclusions.
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Unavailable Time means the SendBird Services are not accessible; provided that service issues or outages relating to any Allowable Downtime shall not be deemed as Unavailable Time.
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Unavailable Time consists of the number of minutes that Tinet's network is unavailable. The network is considered unavailable when an unscheduled Maintenance or an outage prevents Tinet from providing the Customer with the ordered Service. This excludes any Service outage defined within section 8 of this SLA. In case iBandwidth delivers a given Service over multiple ports, the Service is considered unavailable only if Tinet network is unavailable through all Customer ports The “Backbone” is defined as those connections running between international hubs on Tinet’s
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Unavailable Time consists of the number of minutes that the service was unavailable. The service is considered unavailable when an unscheduled maintenance prevents providing the customer with the ordered service. This excludes any service outage defined within section 9 and 10 of this SLA.
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