Contract

La Oficina en Xxxxx Rica del Alto Comisionado de las Naciones Unidas para los Refugiados (ACNUR), informa y les invita a participar en el concurso para el puesto de “Asociado de Protección para Registro”

Los detalles generales de la vacante se describen a continuación:

Nombre del puesto	“Asociado de Protección para Registro”
Referencia del puesto	N/A – Asistencia de duración limitada.
Nivel del puesto	Profesional VI (ICA-6)
Sede de trabajo	San Xxxx, Xxxxx Rica
Duración de contrato	Del 01 de enero hasta 31 de diciembre 2020
Fecha límite para aplicar:	6 de Diciembre, 2019.
Hora límite para aplicar:	12 horas (xxxx xx Xxxxx Rica)
Requerimientos	• Las personas interesadas deben ser costarricenses, nacionalizadas costarricense, o extranjera con residencia permanente en Xxxxx Rica y con permiso laboral. • Formulario PHF (completado, completo y firmado)
Medio/forma de aplicar	Favor enviar sus aplicaciones a cualquiera de la siguientes dirección: • correo electrónico: xxxxxxxxx@xxxxx.xxx Indicar en el asunto: Puesto + apellido + nombre
Documentos adjuntos	• Descripción de funciones • Formulario PHF

Solo se contactarán a las personas que hayan sido preseleccionadas (lista corta).

1

TERMS OF REFERENCE

(Individual Contractor Agreement)

Title: Protection Associate (Registration)

Project: N/A

Duty station: San Xxxx, Xxxxx Rica

Section/Unit: Registration

Contract/Level: Local - Support ICA, Level G6

Duration: 01/01/2020 through 31/12/2020 (with possiblities of extention)

Supervisor: Associate Protection Officer, [Mr/Ms] TBD

1. General Background

(Brief description of the national, sector-specific or other relevant context in which the individual contractor will operate)

The socio-political crisis and rise in violence in Nicaragua since April 2018 have produced x xxxxx rise in the number of Nicaraguan asylum-seekers in Xxxxx Rica. From only 78 registered in the country as of April 2018, by October 2019 the number had grown to over 70,000, and is anticipated to reach 100,000 by sometime in early 2020. At least one quarter of the arrivals require life-saving humanitarian assistance.

The response capacities of Xxxxx Rica, a country of only 4.5 million people, and those of UNHCR and other partners, have been severely stretched, resulting in inadequate reception facilities and significant delays in registering and processing asylum claims. The large backlog inhibits asylum- seekers from timely access to documentation, work authorization, health insurance and other rights, increasing their vulnerability and exposure to protection risks, and increasing their dependency on humanitarian aid.

The socio-economic impact of the influx has been compounded by the impact of frequent natural disasters such as flooding, earthquakes and volcanic eruptions on refugee and host communities, particularly in the northern border region.

UNHCR carries out registration activities for Persons of Concern (POC) to ensure that they are identified and monitored for protection interventions and case management activities. Registration involves the recording, verifying and updating of information on POC to UNHCR with the aim of protecting, and of implementing durable solutions. Registration with UNHCR would result in identifying persons with specific needs and facilitate access to protection interventions.

According to Conclusion No. 91 (LII) of the Executive Committee (ExCom), registration is a protection tool and should be an ongoing process that records both essential information on initial displacement and changes in the refugee population. The continuous process of updating the information guarantees the integrity of the database so that quality protection, well-targeted assistance and durable solutions can be provided to the PoC.

While the Xxxxx Rican government registers refugees for refugee status determination, UNHCR registers refugees and asylum-seekers to provide effective protection for people, manage individual cases, provide financial assistance, and for programmatic responses.

The Protection Associate is a member of the Registration team and is normally supervised by the Associate Protection Officer (Registration). The Protection Associate is responsible for supporting all activities related to registration, and with ensuring that registration is effectively used for the identification of specific protection needs, for referrals, and the effective management of operations. The Protection Associate may provide day-to-day supervision, direction and support to UNHCR staff engaged in registration and related activities (including Reception, Filing, Data management and conducting of interviews) and will monitor the efficiency and quality of registration processes, identity or entitlement documentation activities and population data management. The Protection Associate collaborates closely with the Protection, Programme, Operational Data Management and Information Management colleagues as well as with partners on the provision of quality population data for the delivery of registration activities.

2. Purpose and Scope of Assignment

(Concise and detailed description of activities, tasks and responsibilities to be undertaken, including expected travel, if applicable)

Duties and responsibilites include but are not limited to:

• Ensure that UNHCR´s Registration Standard Operating Procedures (SOPs) are implemented in accordance with relevant UNHCR standard and policies.

• Guarantee that persons of concern (PoC) have fair and transparent access to registration procedures and referrals.

• Oversee the implementation of registration strategies and methodologies for PoC.

• Oversee the supervision and daily running of registration team activities, where required.

• Conduct registration interviews or mobile registration when required in accordance with registration standards and guidance.

• Provide counselling to, and responds to queries from asylum-seekers and refugees regarding UNHCR´s registration procedures and their rights and entitlements.

• Maintain accurate and up-to-date records and data related to all registration cases by monitoring and conducting data quality checks.

• Identify persons with specific needs and ensure timely referral to protection follow-up as required.

• Collaborate with protection staff and/or partners in the delivery of assistance and programming

including protection monitoring activities, including provision of identity and entitlement documentation.

• Draft correspondence and reports relating to registration activities and statistics in the operation, when required.

• Provide statistics and draft reports related to registration data, as requested.

• In consultation with the supervisor, make decisions related to day-to-day operations of the registration unit and ensure registration procedures are efficient and effective.

• Liaise with NGO partners to ensure accurate and timely registration, and to guarantee responses to referrals for case management activities.

• Carry out ongoing capacity development and technical support to registration colleagues, as well as other UNHCR and partner staff on a regular basis.

• Perform other related duties as required.

3. Monitoring and Progress Controls

(Clear description of measurable outputs, milestones, key performance indicators and/or reporting requirements which will enable performance monitoring)

Key Performance indicators includes but not limited to:

• Core Values and Corporate Commitment - Works to achieve the goals of UNOPS as a whole, and demonstrates commitment to the UN’s core values; respects individual, gender and cultural differences in dealing with others.

• Teamwork - Works collaboratively with and supports colleagues to achieve organizational goals.

• Client Orientation - Establishes and maintains productive partnerships with clients by gaining their trust and respect, and by identifying clients’ needs and matching them with appropriate solutions.

• Planning and Organization - Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Uses time efficiently.

• Communication - Speaks and writes clearly and effectively; listens to others, correctly interprets messages and responds appropriately. Asks questions to clarify, and exhibits interest in having two- way communication. Demonstrates openness in sharing information and keeping people informed.

• Accountability - Takes ownership for all responsibilities and honours commitments. Delivers outputs for which he/she has responsibility within prescribed time, cost and quality standards. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

• Building and Knowledge sharing - Contributes to own field of practice (e.g., documents and shares knowledge inside or outside own office/project, engages in practice discussions etc.).

• Commitment to Continuous Learning - Keeps abreast of new developments in own occupation/profession; actively seeks to develop him/herself professionally and personally; shows willingness to learn from others.

• Ability to lead people - Leads teams effectively – motivates and manages teams well, inspiring confidence and admiration in others; encourages staff to collaborate. Supports staff, provides oversight and shares personal knowledge with others who request guidance and advice.

• Ability to support and develop staff - Promotes a learning environment in the office – empowers staff to address their development needs and promotes an open atmosphere of mutual feedback and support. Provides constructive coaching and feedback – demonstrates strong coaching skills and commitment to coaching, regularly providing helpful feedback and advice to others in the office.

• Planning - Leads development of clear office strategy – anticipates and understands client needs, formulates clear strategic plans, prioritizes interventions, and allocates resources according to priorities. Manages projects effectively – consistently ensures timeliness and quality of project work carried out by the office.

• Problem Solving - Develops innovative solutions – encourages and contributes creative solutions to address challenging situations. Takes initiative and calculated risks – makes proactive attempts to engage clients and achieve desired results and follows up regularly to drive successful implementation.

• Managing Relationships - Builds strong relationships with external actors – cultivates productive relationships with donors, clients, partners and other important institutions and individuals; mobilizes additional resources to achieve strategic results. Builds strong client relationships – establishes lasting relationships and substantive dialogue with clients that create valuable intervention opportunities for the office/unit.

4. Qualifications and Experience

(List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)

a. Education (Level and area of required and/or preferred education)

• Completion of the secondary Education with post-secondary training/certificate in Social Science, statistics, Mathematics, Information Technology, or related fields is desirable.

• Excellent knowledge of English and Spanish.

b. Work Experience

(List number of years and area of required work experience. Clearly distinguish between required experience and experience which could be an asset.)

• Minimum 6 years of relevant professional job experience (preferable those with degree with at least 3 years of experience). .

c. Key Competencies

(Technical knowledge, skills, managerial competencies or other personal competencies relevant to the performance of the assignment. Clearly distinguish between required and desired competencies)

• Analytical Thinking

• Technological Awareness

• Planning and Organizing

• Trainning in basic principles of international protection

• Experience in working with UNHCR proGres software

• Ability to make sound judgement and decision making

• Management performance of the unit and overseeing of the unit in the absence of the senior officers

• Prior knowledge and experience on refugee issues, proGres database and KOBO will be an asset

Project Authority (Name/Title):		Contract holder (Name/Title):
Signature	Date	Signature	Date