Introduction and Project overview. Financial support to MSMEs is provided by SIDBI by way of (a) Indirect finance to Banks, Financial Institutions and other financial intermediaries for onward lending to MSMEs and (b) Direct finance by SIDBI to MSMEs. Though SIDBI has been extending credit flow / financial support to MSMEs through various channels viz. Direct Finance, Indirect finance to Banks, FIs, other financial intermediaries for onward lending to MSMEs etc., a need is felt to transform business under direct finance portfolio by identification of gaps where digital interventions can provide solutions helping to further accelerate and strengthen the credit delivery process for extending financial assistance to enterprises under micro, small and medium sector [MSMEs] for meeting their requirements. SIDBI is seeking to engage services of a consultant / team of consultants (referred to as the Consultant) which has experience of transforming such businesses and provide support to SIDBI in achieving their targets by way of identifying gaps where digital interventions can provide solutions under Direct Finance Portfolio as indicated above. The Bank is in the process of implementing end-to-end digitization of the direct finance lending operations of the Bank and has successfully implemented various digital processes in the journey. In addition to business development and walk-in customers, the Bank receives leads from various sources. Leads are entered and allocated to a Relationship Manager at SIDBI Branches through a Lead Management Software, which also allows to record various stages and activities in the process. Additionally, a module for carrying out basic sanity checks to enable the branch official to decide on an enquiry / lead is available which provides for checking / generating CIBIL scores (CMR, commercial & consumer reports), due diligence searches on wilful defaulter, caution advice, CRILC, suit filed accounts, UN terrorist list, fraud check, defaulter lists, NeSL IU Credit Facility Report etc. SIDBI has an online application portal where digital journey of the customer starts with providing some basic information, upload of ITR, consent based fetching of GST information, upload of bank statements. The loan application is designed based on size and type of loan requested (simple for small ticket and machinery loans and little detailed for larger loans) and is pre-filled at multiple sections for ease of entry. Customer uploads various necessary documents (with downloadable sample f...
