Common use of Customer Service Clause in Contracts

Customer Service. (a) The Licensee shall provide and maintain a toll-free 24-hour answering line which Subscribers may call without incurring added message units or toll charges so that prompt maintenance and service is available. At the time of initial subscription the Licensee shall give each new subscribing household a notice of billing practices and dispute procedures, which notice shall include the Licensee's telephone number.

Appears in 23 contracts

Samples: archives.lib.state.ma.us, archives.lib.state.ma.us, archives.lib.state.ma.us

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Customer Service. (a) The Licensee shall provide and maintain a toll-free 24-hour answering line line, which Subscribers may call without incurring added message units or toll charges so that prompt maintenance and service is available. At the time of initial subscription the Licensee shall give each new subscribing household a notice of billing practices and dispute procedures, which notice shall include the Licensee's telephone number.

Appears in 3 contracts

Samples: archives.lib.state.ma.us, archives.lib.state.ma.us, www.mass.gov

Customer Service. (a) The Licensee shall provide and maintain a toll-free 24-hour answering line which where Subscribers may call without incurring added message units or toll charges so that prompt maintenance and service is available. At the time of initial subscription the Licensee shall give each new subscribing household a notice of billing practices and dispute procedures, which notice shall include the Licensee's telephone number.

Appears in 1 contract

Samples: Weymouth Agreement

Customer Service. (a) The Licensee licensee shall provide and maintain a toll-free 24-hour answering line which Subscribers may call without incurring added message units or toll charges so that for prompt maintenance and service is availablecustomer service. At the time of initial subscription the Licensee shall give each new subscribing household a notice of billing practices and dispute procedures, which notice shall include the Licensee's ’s telephone number. The Licensee shall comply with the FCC’s Customer Service Obligations, currently codified at 47 CFR 76.309, and other applicable provisions of law as they may be adopted and amended, relating to customer service standards.

Appears in 1 contract

Samples: archives.lib.state.ma.us

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Customer Service. (a) The Licensee shall provide and maintain a toll-free 24-hour answering line line, which Subscribers may call without incurring added message units or toll charges so that prompt maintenance and service is availableavailable (“Call Center”). At the time of initial subscription the Licensee shall give each new subscribing household a notice of billing practices and dispute procedures, which notice shall include the Licensee's telephone number.

Appears in 1 contract

Samples: core.ac.uk

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