Customer Service Department. Wholesaler will provide the MMCAP Infuse Participating Facilities access to the Wholesaler’s customer service department, which at a minimum, consists of the following:
Customer Service Department. ART's Customer Service Department shall be available to assist Purchaser with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all Purchaser service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to Purchaser or enabling Purchaser to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Every project is led by a single point of contact, an Account Manager. Every project has a dedicated Account Manager and Project Manager to help with service requests and ongoing needs.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service centers are owned by your company of if they are a network of subcontractors. Federal Contracts Corp will have two full-time dedicated staff to be available during normal business hours to assist with quotations and sales-related questions. Normal business hours will be Monday through Friday 8am to 5pm Eastern Standard Time. These staff members can coordinate with Equalis members to assist with after-sales questions. Their role will include helping, as needed and direct the Equalis member to the extensive Terramac dealer network which is trained to support the product both over the phone and through their mobile support teams.
Customer Service Department. ART's Customer Service Department shall be available to assist ISP with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all ISP service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to ISP or enabling ISP to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution. .
Customer Service Department. ART's Customer Service Department shall be available to assist Purchaser with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all Purchaser service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to Purchaser or enabling Purchaser to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution. Any failure to provide the Customer Service Department services set forth in this Section 6.5 shall not be deemed a breach of this Agreement.
Customer Service Department. ART's Customer Service Department shall be available to assist ISP with Service complaints and other problems without charge, provided that the requests for assistance are reasonable. ART shall maintain a "help" desk twenty-four (24) hours per day, seven (7) days per week. ART shall exercise reasonable efforts to resolve all ISP service issues within twenty-four (24) hours. ART shall establish a system of its own choosing for either reporting all inquiries to ISP or enabling ISP to access an ART database, such as an electronic bulletin board, to retrieve information concerning such inquiries and their resolution. In addition, the Customer Service Department shall provide to the ISP on a weekly basis a Status Report which shall contain a list of the Customers of the ISP for which the ISP has ordered the Services; the status of installation of the Services for each Customer of the ISP (i.e. pending, installed or canceled); and the Target Service Date, as amended from time to time, or the date of installation or the date of cancellation as appropriate.
Customer Service Department. On-Call Coverage Days Time Hours Pay Monday-Friday (night shift person) 2300 to 0800 9 hours 1.0 hours Saturday & Sunday (one person rotated weekly) 630 Saturday to 0800 Monday 31 hours 4.5 hours Paid Holidays (in lieu of Monday-Friday pay of 1.0 hours) 2300 to 0800 9 hours 2.0 hours Night Shift Substitute (One person rotated from sick coverage as needed) 1630 to 0800 15.5 hours 2.0 hours Distribution Department (Crew Leader & Helper): On-Call Coverage Days Time Hours Pay Monday-Friday 0000 to 2400 24 hours 1.2 hours Saturday 0000 to 2400 24 hours 3.0 hours Sunday 0000 to 2400 24 hours 4.0 hours Paid Holidays (two person crew rotated at seven day intervals in lieu of Monday-Friday pay of 1.2 hours) 0000 to 2400 24 hours 5.0 hours Additionally, the Company and Union agree to the following procedure regarding meter work: · The Distribution Department will remove meters up to and including 630 CFH meters for service abandonment jobs. · The Customer Service Department will document the meter removal and final read in the appropriate company software system (ie. CAD).
Customer Service Department. Describe your company’s approach to customer service. Edustaff started in 2010 with service as the core focus. This focus remains today. The vast majority of our 580+ school district partners were word-of-mouth referrals and recommendations by school districts themselves. We’re thankful for the trust and for the opportunity to partner and serve districts across the nation. Part of our service mentality includes an extension of recruiting results for full-time employee positions. We see our partnership as a way to help find qualified candidates even if it means hiring an Edustaff substitute into a full-time position. Should this opportunity come up, we will allow that hire to be transitioned to full-time at no extra fee to the school district.
Customer Service Department. Describe your company’s customer service department & operations. Your description may include, but is not limited to, hours of operation, number and location of service centers, parts outlets, number of customer service representatives. Clarify if the service With over 25 years of experience in contract furniture manufacturing, Foliot has become an industry leader with its superior construction that has consistently exceeded industry standards. More than 700 highly-skilled experts working full- time in two factories, including master furniture craftsmen, engineers and production personnel. Over the years, Xxxxxx has proven continuity and dedication while offering competitive pricing. Customer service is Foliot’s priority. A dedicated team of centers are owned by your company of if they are a network of subcontractors. professionals are available for immediate support and responsive solutions for complications in sales, logistics, support and installations. We offer a Turnkey service for any project; from quoting to installation, Foliot’s team will advise, coordinate and do everything in its power to ensure project success. Our standard working hours are Monday through Friday, 8:00 AM to 5:00 PM. After hours delivery and installation can be negotiated per project.
