Processing of Complaints Sample Clauses

Processing of Complaints. When a complaint about an employee is received, the following procedure shall be followed:
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Processing of Complaints. Commitments to deadlines This system includes the systematic recording of the complaint, as well as a commitment on time frame in terms of advice of receipt within 48 hours and response within 10 business days, except in special cases requiring in-depth research, without however exceeding 2 months. Time frames for responding to the complaint are as follows:
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Processing of Complaints. 11.1. Any claim related to the provision of the Services must be sent by the Customer to Boya 's customer service:
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Processing of Complaints. Shipments which do not conform to the de- termined quality requirements are to be han- dled as follows: | SUSPA informs the supplier about the faulty shipment. The supplier has to an- xxxxx the impacts and possible first causes of the defect within 24 hours and has to report the first results in an 8D- form to SUSPA including immediate cor- rective measures within 24 hours. Form F1401.02 8D-Report may be used. | Within 2 weeks, the supplier must com- ment within the time period as specified in the complaint report using an 8D re- port form. The supplier may use his own appropriate 8D forms or the SUSPA-8D form (F1401.02). If the supplier’s form is not appropriate, SUSPA will request to use the SUSPA-8D form. The supplier has to pay special attention to effective- ness checks of measures and to protect- ing similar processes or products as well as FMEA updates. | The VDA standard Field Failure Analysis & Audit Standard is applied. | SUSPA will document (for example with form F0603.13) actual accumulated costs and charge those costs to the supplier. | The complete shipment can either be re- turned or scrapped by SUSPA at the ex- pense of the supplier. The supplier must provide a substitute shipment promptly, if required in the complaint report. The supplier must deliver the shipment with- out separate calls or orders by XXXXX. | If SUSPA is forced to keep their own de- livery commitments towards a customer in terms of deadline, SUSPA may have a sorting inspection or rework carried out at the expense of the supplier, unless the supplier provides his own employees for such a sorting inspection or rework. | Determined long-term containment ac- tions have to be added to the FMEA by the supplier. The Control Plan has to be adapted if necessary. |
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Processing of Complaints. Contractor shall provide a complaint resolution process for addressing complaints from inmates.
Sample 1
Processing of Complaints. Shipments which do not conform to the determined quality requirements are to be handled as follows: • SUSPA informs the supplier about the faulty shipment. The supplier has to analyze the impacts and possible first causes of the defect within 24 hours and has to report the first results in an 8D-form to SUSPA including immediate corrective measures within 24 hours. Form F1401.02 8D-Report may be used. • Within 2 weeks, the supplier must comment within the time period as specified in the complaint report using an 8D report form. The supplier may use his own appropriate 8D forms or the SUSPA-8D form (F1401.02). If the supplier’s form is not appropriate, SUSPA will request to use the SUSPA-8D form. The supplier has to pay special attention to effectiveness checks of measures and to protecting similar processes or products as well as FMEA updates. • SUSPA will document (for example with form F0603.13) actual accumulated costs and charge those costs to the supplier. • The complete shipment can either be returned or scrapped by SUSPA at the expense of the supplier. The supplier must provide a substitute shipment promptly, if required in the complaint report. The supplier must deliver the shipment without separate calls or orders by SUSPA. • If SUSPA is forced to keep their own delivery commitments towards a customer in terms of deadline, SUSPA may have a sorting inspection or rework carried out at the expense of the supplier, unless the supplier provides his own employees for such a sorting inspection or rework. • Determined long-term containment actions have to be added to the FMEA by the supplier. The Control Plan has to be adapted if necessary.
Sample 1
Processing of Complaints. Shipments / services which do not comply with the determined quality requirements are to be handled as follows: | SUSPA informs the supplier about the faulty shipment / service. The supplier has to take immediate and long-term measures to avoid future failures. | The supplier must be able to prove the immediate measures instantaneously. It would be ideal to realize that with an 8D report. | SUSPA will document the actually accu- mulated costs, agree on them with the supplier and charge those costs accord- ing to the agreement. | In a case-by-case agreement, the ship- ment can either be returned or substi- tuted.
Sample 1
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Related to Processing of Complaints

  • Processing of a Grievance It is recognized and accepted by the Union and the Employer that the processing of grievances as hereinafter provided is limited by the job duties and responsibilities of the employees and shall therefore be accomplished during normal working hours only when consistent with such employee duties and responsibilities. The aggrieved employee and a Union representative shall be allowed a reasonable amount of time without loss of pay when a grievance is investigated and presented to the Employer during normal working hours provided that the employee and the Union representative have notified and received the approval of the designated supervisor who has determined that such absence is reasonable and would not be detrimental to the work programs of the Employer.

  • Customer Complaints Each party hereby agrees to promptly provide to the other party copies of any written or otherwise documented complaints from customers of Dealer received by such party relating in any way to the Offering (including, but not limited to, the manner in which the Shares are offered by the Dealer Manager or Dealer), the Shares or the Company.

  • Anonymous Complaints When an anonymous complaint, where the complaint, if true, would not or could not lead to criminal charges, is made against a member and no corroborative evidence is obtained through a prompt investigation by management, the complaint shall be classified as unfounded. No disciplinary action may be brought as the result of unfounded complaints.

  • Processing of Grievance It is recognized and accepted by the Union and the County that the processing of grievances as hereinafter provided is limited by the job duties and responsibilities of the employees and shall therefore be accomplished during normal working hours only when consistent with such employee duties and responsibilities. The aggrieved employee's representative, if an employee, shall be allowed a reasonable amount of time without loss in pay, to investigate a grievance, and present grievances to the County during normal working hours provided the employee and the employee representative have notified the designated supervisor.

  • Client Complaints The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.

  • Processing of Grievances (a) Except as otherwise provided in this Agreement, a grievance shall be processed through the appropriate one step procedure. The representatives in the appropriate grievance procedure shall be as follows:

  • Complaints If you have a complaint relating to the sale of energy by us to you, or this contract generally, you may lodge a complaint with us in accordance with our standard complaints and dispute resolution procedures. Note: Our standard complaints and dispute resolution procedures are published on our website.

  • Delays and Complaints Delivery delays and service complaints will be monitored on a continual basis. Documented inability to perform under the conditions of the contract, via the Complaint to Vendor process (PUR 7017 form) contemplated for this Contract, may result in default proceedings and cancellation.

  • TIMELINESS OF BILLING SUBMISSION The parties agree that timeliness of billing is of the essence to this Contract and recognize that the City is on a fiscal year. All xxxxxxxx for dates of service prior to July 1 must be submitted to the City no later than the first Friday in August of the same year.

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