Reporting faults. (i) You may report faults in relation to a Service or the Network by contacting our help line during its operating hours.
Reporting faults. Clause 11.6 requires the Service provider to provide certain information. Clause 11.7 states that where that information is not provided, the Service Level Terms will not apply.
Reporting faults. If you experience a fault with any of your Services, you may report that fault by calling us on 131 999. Before reporting a fault to us, you must take reasonable steps to ensure the fault is not caused by anything on your side of the Network Boundary Point.
Reporting faults. If there is any fault of an agreed service, troubleshooting shall commence at the time of proper reporting by the customer in the form of a fault report (by phone or in the customer interface), including information on the start and, as far as possible, reason of the fault and duration of the fault, and opening of a ticket by the support employee. The fault report shall be documented in the ticket system this way. The service level shall not be granted if the fault is reported by fax, email, or ticket. The support team shall inform the customer when the fault has been removed and any hardware defect remedied. At the same time, the ticket shall be closed. The time of this action shall define restoration of availability of the service.
Reporting faults. You must promptly notify the Service Desk of any fault You or Your Associates identify or experience during the Warranty Term, whether or not You require Support Services as a result. 10 Support and Warranty
Reporting faults. Customers of Go Cloud Communications can lodge faults directly with the support team. Faults can be reported in two ways: • 1. By calling Go Cloud Communications on 0333 012 4785
Reporting faults. You may report faults in relation to a Service or the Network by contacting our help line during its operating hours. • Before reporting a fault, you must take all reasonable steps to ensure that the fault is not caused by equipment which is not part of the Network. • You must not report a fault directly to one of our Partners unless we ask you to do so. • If you report a fault that turns out to be a ‘false alarm’, or not to relate to the Network, we may make a reasonable charge for our effort and expenses in responding to your report.
Reporting faults. (a) The Customer may report a Fault to the Uecomm NOC at any time.
