Resolution Service Sample Clauses

Resolution Service. Includes the following support for Entitled Device(s): • 24x7x365 remote monitoring of Entitled Devices which may span desktops, servers, network devices and key applications. • 24x7x365 Service Desk support • Telephone and remote support for IT infrastructure issues and remote diagnostic service. • Remediation to resolve issues that have resulted in monitoring alerts. • Dedicated Service Desk relationship team tasked with supporting Customer’s account. • On-Site Support services: • 2 hours per month for the first 10 Entitled Devices • An additional 1 hour per month for each incremental 10 Entitled Devices thereafter. • Additional On-Site Support services may be purchased by Customer as Point of Need Services. • Monthly reporting, including the following detail: • Request & incident management trending; • Change management review summary; and • Network & systems performance reports • Annual assessment & planning sessions delivered remotely by certified Dell staff.
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Resolution Service. Includes the following support for Entitled Device(s):  24x7x365 remote monitoring of Entitled Devices which may span desktops, servers, and network devices.  24x7x365 Service Desk support:  Telephone and remote support for IT infrastructure issues and remote diagnostic service.  Remediation to resolve issues that have resulted in monitoring alerts.  Dedicated Service Desk relationship team tasked with supporting Customer‟s account.  Monthly reporting, including the following detail:  Request & incident management trending;  Change management review summary; and  Network & systems performance reports.
Sample 1
Resolution Service. There is a call logging system (Service Point) that will negate the need for fault sheets to be completed before a visit. Once the new call logging system is implemented for schools they will be expected to log faults and requests through the call logging self-service system (training for this will be provided). The SRS will require that all faults and requests are logged this way so that an audit trail will exist and can form part of the reporting and monitoring of service standards. The following table identifies the response/fix times the SRS will work towards when the call logging system is used: Priority Response Fix Description 0 Immediate Immediate Resolved at first point of contact 1 1 hr. 4 hrs. Major Incident affecting whole school or a number of schools 2 2 hrs. 8 hrs. Fault affecting a single or small number of users or items of equipment 3 4 hrs. 3 w/days Request for service - not a fault 4 4 hrs. 10 w/days Back Office - request for quotation For the resolution of infrastructure faults (network or server) either locally at the school or centrally based at the Data Centre the response and fix times may be different if the service is provided by an external supplier. Back Office requests for quotations – the SRS operates under the financial procedures of the local authority and as such, any request for quotations, goods and services demonstrate best value so multiple quotations will need to be sought. If the value of goods or services is expected to exceed £25,000 then a mini tender will be required and will be completed by the local authority procurement team.
Sample 1
Resolution Service. Includes the following support for Entitled Device(s): • 24x7x365 remote monitoring of Entitled Devices which may span desktops, servers, network devices and key applications. • 24x7x365 Service Desk support • Telephone and remote support for IT infrastructure issues and remote diagnostic service. • Remediation to resolve issues that have resulted in monitoring alerts. • Dedicated Service Desk relationship team tasked with supporting Customer’s account. • Remote Point of Need Support services: • 2 hours per month for the first 10 Entitled Devices • An additional 1 hour per month for each incremental 10 Entitled Devices thereafter. • Support hours not used during a given month will expire and will not roll-over to the next month. Additional Remote Point of Need Support services may be purchased by Customer as Point of Need Services. • Monthly reporting, including the following detail: • Request & incident management trending; • Change management review summary; and • Network & systems performance reports • Annual assessment & planning sessions delivered remotely by certified Dell staff.
Sample 1
Resolution Service. Includes the following: • 24x7x365 remote monitoring of desktops, servers, network devices and key applications. • 24x7x365 Service Desk support providing telephone and remote support for IT infrastructure issues and remote diagnostic services. • Proactive remediation to resolve issues that have resulted in monitoring alerts. • Customer-specific escalation manager at the Service Desk tasked with supporting Customer’s account. • On-site Customer support for local remediation of IT infrastructure issues. • Monthly reporting , including the following detail: • Request & incident management trending; • Change management review summary; • Network & systems performance reports • Annual assessment & planning sessions, delivered on-site by certified Dell staff.
Sample 1
Resolution Service. This is a critical part of restoring your identity and credit after you become a victim of ID Theft. If we refer you to a firm that specializes in providing this service, you will be required to authorize this firm to access your credit report and work on your behalf to assist in reporting and addressing the effects of ID Theft to which this coverage applies. If you are not willing to authorize this firm to work on your behalf, then Coverage section 3, IDENTITY THEFT RESOLUTION COVERAGE will become void, and we will not be obligated to pay to resolve your ID Theft.
Sample 1

Related to Resolution Service

  • Mediation Service The Mediation Service is a free and independent service available through MBIE. This service helps to resolve employment relationship problems and generally to promote the smooth conduct of employment relationships. Mediation is a mutual problem solving process, with the aim of reaching an agreement, assisted by an independent third party. If the parties can’t reach a settlement they can ask the mediator, in writing, to make a final and binding decision. A settlement reached through mediation and signed by the mediator at the request of the parties is final, binding and enforceable. Neither party can then take the matter any further and either party can be made to comply with the agreed settlement by court order. If the problem is unresolved through mediation either party may apply to have the matter dealt with by the Employment Relations Authority.

  • Station Service Seller shall be responsible for arranging and obtaining, at its sole risk and expense, any station service required by the Facility that is not provided by the Facility itself.

  • Interconnection Service Interconnection Service allows the Interconnection Customer to connect the Large Generating Facility to the Participating TO’s Transmission System and be eligible to deliver the Large Generating Facility’s output using the available capacity of the CAISO Controlled Grid. To the extent the Interconnection Customer wants to receive Interconnection Service, the Participating TO shall construct facilities identified in Appendices A and C that the Participating TO is responsible to construct. Interconnection Service does not necessarily provide the Interconnection Customer with the capability to physically deliver the output of its Large Generating Facility to any particular load on the CAISO Controlled Grid without incurring congestion costs. In the event of transmission constraints on the CAISO Controlled Grid, the Interconnection Customer's Large Generating Facility shall be subject to the applicable congestion management procedures in the CAISO Tariff in the same manner as all other resources.

  • Mediation Services If we are unable to resolve the problem, then either party can contact the Department of Labour Mediation Service (a government department) for free assistance. The mediator will try to help us resolve the problem, but won’t make a decision as to who is right or wrong unless both parties want this.

  • Provisional Interconnection Service Upon the request of Interconnection Customer, and prior to completion of requisite Interconnection Facilities, Network Upgrades, Local Upgrades, or system protection facilities Interconnection Customer may request limited Interconnection Service at the discretion of Transmission Provider based upon an evaluation that will consider the results of available studies, which terms shall be memorialized in the Interconnection Service Agreement. Consistent with Tariff, Part VI, Subpart B, section 212.4, Interconnection Customer may execute the Interconnection Service Agreement, request dispute resolution or request that the Interconnection Service Agreement be filed unexecuted with the Commission. Transmission Provider shall determine, through available studies or additional studies as necessary, whether stability, short circuit, thermal, and/or voltage issues would arise if Interconnection Customer interconnects without modifications to the Generating Facility or the Transmission System. Transmission Provider shall determine whether any Interconnection Facilities, Network Upgrades, Local Upgrades, or system protection facilities that are necessary to meet the requirements of NERC, or any applicable Regional Entity for the interconnection of a new, modified and/or expanded Generating Facility are in place prior to the commencement of Interconnection Service from the Generating Facility. Where available studies indicate that such Interconnection Facilities, Network Upgrades, Local Upgrades, and/or system protection facilities that are required for the interconnection of a new, modified and/or expanded Generating Facility are not currently in place, Transmission Provider will perform a study, at the Interconnection Customer’s expense, to confirm the facilities that are required for Provisional Interconnection Service. The maximum permissible output of the Generating Facility shall be studied and updated annually and at the Interconnection Customer’s expense. The results will be communicated to the Interconnection Customer in writing upon completion of the study. Interconnection Customer assumes all risk and liabilities with respect to the Provisional Interconnection Service, including changes in output limits and Interconnection Facilities, Network Upgrades, Local Upgrades, and/or system protection facilities cost responsibilities.

  • Provision of Interconnection Service Transmission Provider and Interconnected Transmission Owner agree to provide for the interconnection to the Transmission System in the PJM Region of Interconnection Customer’s Customer Facility identified in the Specifications in accordance with Part IV and Part VI of the Tariff, the Operating Agreement of PJM Interconnection, L.L.C. (“Operating Agreement”), and this ISA, as they may be amended from time to time.

  • Scope of Interconnection Service 1.3.1 The NYISO will provide Energy Resource Interconnection Service to Interconnection Customer at the Point of Interconnection.

  • POPULATION SERVED Adults – Male and Female

  • Network Resource Interconnection Service (check if selected)

  • Optional Service EU Access is an optional service that may be offered by SAP. SAP shall provide the Cloud Service eligible for EU Access solely for production instances in accordance with this Section 9. Where EU Access is not expressly specified and agreed in the Order Form, this Section 9 shall not apply.

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