Service Capabilities a) Communication Plan/Contract Management
Service Capabilities. The Contractor will provide professionals who are current with professional development and will provide such documentation as necessary to show compliance.
Service Capabilities. Each year thousands of new students arrive on campus – each with the expectation that they will be supported as they go through the next most formative years. Their entire college experience rests on the ability of the school to nurture, encourage, and inspire – and the IT organization is very much at the center of this mission.
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certification, logistics, communications and other capabilities as described in the "GSP Maintainer Agreement".
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certification, logistics, communications and other capabilities as described in the Master Subcontract Agreement. In addition, Inacom shall maintain for the term of any installation, migration, system deployment or other project based services engagement all service capabilities specified in the applicable project agreement and/or statement of work.
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certifications, communications and other capabilities as described in a definitive Call Handling Services Agreement, including its Service Capabilities attachment, to be entered into by the parties subsequent to the execution of this Agreement, substantially in the form and content of the Compaq Call Handling Services Agreement, including its Service Capabilities attachment attached hereto as Exhibit 2.
Service Capabilities. Inacom shall maintain throughout the term of this Agreement all service capabilities, and associated training, certifications, communications and other capabilities as described in a definitive Master Agreement for Professional Services to be entered into by the parties subsequent to the execution of this Agreement, substantially in the form and content of the Compaq Master Agreement for Professional Services attached hereto as Exhibit 3.
Service Capabilities. American Surveillance Company has a team of professionals that are ready to assist with any issues regarding service, support and products. Our sales staff are fully trained and licensed by Milestone Systems. The administration team consists of highly experienced and educated personnel with 20 years experience. American Surveillance Company has never had an existing, ongoing or pending litigation with any customer. • Technical Questions: Xxxxxx Xxxxxxx 956-504-5656/000-0000 • General Questions: Xxxxx Xxxxxxxx 956-504-5656/592-1609 • Sales Support: Xxxxxxxxx Xxxxxxx 956-504-5656/000-0000 • Billing Information: Xxxxxxx Xxxxxxxxx 000-000-0000 • 24/7 Dispatch Center: Xxxxx Xxxxxxxx 956-504-5656 Customer Service/Organizational Chart-See Attached American Surveillance has two (2) service locations: Main Xxxxxx 00 Xxxxxxxx Xx. Brownsville, TX and Field Office 0000 X. Xxxxxxxxxx Xxxxx, XX American Surveillance Co., Inc is affiliated with Brownsville Chamber of Commerce, McAllen Chamber of Commerce. ASC responded to Hurricane Ike and Hurricane Dolly by providing security personnel. All personnel backgrounds are checked and registered with Texas Department of Public Safety/Private Security Bureau. All personnel are in uniform and are identified by a photo identification badge. American Surveillance Quality Assurance Components include: • Assuring competency of all ASC technicians • Evaluating the appropriateness and effectiveness of client locations Components of ASC Quality Plan are: • Quality indicators for each level of service • Quality review forms • Continuing education and skills evaluation
Service Capabilities. 2.4.1 Communication Plan/Contract Management Bidders shall identify their company standards of communication as they relate to contract performance, issue management, and change management. An issue is an identified event that, if not addressed, may affect schedule, scope, service, delivery, quality, or budget. A change is identified as a change in corporate leadership, structure, merger or acquisition.
Service Capabilities. 1.6.1 Communication Plan/Contract Management Contractor has identified their company standards of communication as they relate to contract performance, issue management, and change management. An issue is an identified event that, if not addressed, may affect schedule, scope, service, delivery, quality, or budget. A change is identified as a change in corporate leadership, structure, merger or acquisition. Care Solace will comply with all change management procedures required for the contract management. A single point of contact will manage the contract process, and as such will identify any issue that could affect the contract performance. Project Delays The Care Solace Customer Success Team, Provider and Resources Team, and Care Companion team are prepared to initiate onboarding and begin services upon execution of the contract with the WRESA. Care Solaceʼs care coordination services do not require any integration and are available 24/7/365 upon execution of the contract from any phone or device with standard service or internet access. Our Care Loop platform is designed to be user friendly and includes training videos, tips and best practices within its Help and Resource Center. WRESA could send the registration link to staff members in advance or as an alternative to training to encourage quick awareness and adoption across the state. Our training process is quick with virtual sessions ranging 15-30 minutes depending on role. In our largest launches we have trained 1,500+ staff members from 372+ sites in districts of 305,000 students in under two weeks. Care Solace is prepared to implement our Project Work Plan upon execution of the contract based on the availability of WRESAʼs project leads. While we typically do not encounter delays in onboarding and implementation, Care Solace recognizes that availability of WRESA key personnel can create scheduling challenges. While recommended, WRESA staff do not need to be present for all training. Care Solace is prepared to host trainings without direct support from WRESA and can update WRESA staff on attendance and outcomes.
