Excluded Downtime definition

Excluded Downtime has the meaning set forth in Section 2 below.

Excluded Downtime means any time the Service is not available because of a Force Majeure or Planned Downtime.

Excluded Downtime means the Total Minutes in the Month attributable to: Scheduled Downtime; Agreed Downtime; Emergency Downtime; downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples in Section 2); or downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system.

Examples of Excluded Downtime in a sentence

• The Service Availability “Uptime” will generally be equal to or greater than 99.7% in each calendar month and the Service will perform in substantial conformance with the Product Specifications (“Service Level”), except for Excluded Downtime, where “Uptime” = (Total Minutes – Unplanned Downtime – Excluded Downtime) / (Total Minutes – Excluded Downtime) x 100.

• The Service availability “Uptime” will generally be equal to or greater than 99.7% in each calendar month and the Service will perform in substantial conformance with the Product Specifications (“Service Level”), except for Excluded Downtime, where “Uptime” = (Total Minutes – Unplanned Downtime – Excluded Downtime) / (Total Minutes – Excluded Downtime) x 100.

• The Uptime is determined solely by JetBrains and its monitoring systems and is calculated without Excluded Downtime.

• SAP will be relieved of its obligation to pay applicable Service Credits and will not be in breach of the Service Level where the root cause analysis (as reasonably performed by SAP) indicates the failure to meet the relevant Service Level was caused by an event that qualifies as Excluded Downtime.

• Service Availability does not include Excluded Downtime, and is calculated based on the following formula: Total minutes in period - (total Downtime minutes - Excluded Downtime minutes) / Total minutes in period = Service Availability.

More Definitions of Excluded Downtime

Excluded Downtime means the Total Minutes in the Month attributable to a Maintenance Window; or any Major Upgrade Window for which the Customer has been notified at least five (5) business days in advance; or unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised.

Excluded Downtime means the total minutes in the calendar month attributable to (i) periods of non-availability due to Internet interruptions Productsup is not responsible for or due to other circumstances beyond the responsibility of Productsup, in particular those caused by force majeure; (ii) periods of non-availability due to planned maintenance of the Productsup Platform or the content which are carried out on a regular basis (“Scheduled Maintenance”); (iii) periods of non-availability due to unscheduled essential maintenance work which is necessary to eliminate malfunctions;

Excluded Downtime means the Total Minutes in the Month attributable to: Scheduled Downtime; Agreed Downtime; Emergency Downtime; downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples in Section 2); or downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system./ “Waktu Henti yang Dikecualikan” berarti Total Menit dalam Bulan tersebut yang berasal dari: Waktu Henti Terjadwal, Waktu Henti yang Disetujui, Waktu Henti Darurat, waktu henti yang disebabkan xxxx xxxxxx di luar kendali SAP yang wajar seperti peristiwa yang tidak diprediksi xxx tidak terduga yang tidak dapat dihindari bahkan meski perawatan yang wajar telah dilakukan (lihat contoh di Pasal 2), atau waktu henti sistem NON- PRD yang disebabkan oleh penggunaan NON-PRD untuk pengalihan/untuk memperbaiki sistem PRD.

Excluded Downtime means the Total Minutes in the Month attributable to: Scheduled Downtime; Agreed Downtime; Emergency Downtime; downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples in Section 2); or downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system. “제외되는 다운타임”은 예정된 다운타임, 합의된 다운타임, 긴급 다운타임, 합리적인 주의를 기울여도 피할 수 없는 예측 또는 예상 불가능한 이벤트 등 SAP 의 합리적 통제를 벗어나는 요소에 의해 야기된 다운타임(제 2 조의 예시 참조) 또는 PRD 시스템에 대한 장애조치/수리를 위해 비 PRD 를 사용함으로써 발생하는 비 PRD 시스템 다운타임을 의미합니다.

Excluded Downtime means the Total Minutes in the Month attributable to: Scheduled Downtime; Agreed Downtime; Emergency Downtime; downtime caused by factors outside of SAP’s reasonable control such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised (see examples in Section 2); or downtime of a NON-PRD system caused by using the NON-PRD for failover/to repair to a PRD system. 「排除在外的停機時間」係指下列事由發生之月總分鐘數：表定停機時間；商定停機時間；緊急停機時間；由 SAP 合理控制範圍以外因素造成的停機時間，例如無法預測及不可預見的事件，縱使善盡合理注意仍無法避免者 (參見第 2 條中的範例)，或因使用非 PRD 進行 PRD 系統容錯移轉/修復而造成的非 PRD 系統停機時間。

Excluded Downtime means Total Minutes in the Month attributable to:

Excluded Downtime means any downtime caused by factors outside of SearchStax’s reasonable control including any force majeure event, internet services availability outside of SearchStax’s platform, any downtime resulting from outages of third party connections or utilities, cloud providers (AWS, Azure, GCP) and actions or inactions of the Customer. Downtime caused by unavailability of a Cloud Provider’s data center or a particular region is treated as “Excluded Downtime” unless appropriate Disaster Recovery option is purchased for that particular SearchStax Solr deployment.