Downtime definition

Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

Downtime means that period of time when a computer is not operable.

Downtime means a period of time during which production system processing for the IBM SaaS has stopped and Client’s users are unable to use all aspects of the IBM SaaS for which they have permissions. Downtime does not include the period of time when the IBM SaaS is not available because of:

Examples of Downtime in a sentence

• Voice Platform Downtime is measured from the time the customer opens a trouble ticket with CenturyLink to the time the affected Service is able to transmit inbound and outbound voice calls.

• Lessor endeavors to provide the ASP Services such that there is less than 1% of Unplanned Downtime in a calendar month (the “Unplanned Downtime Goal”).

• Scheduled Downtime Scheduled Downtime for the applicable SAP Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for SAP Cloud Services”.

• Region Goal Remedy (Credit is applied to the MRC of the Affected Service)* Intra U.S. Hawaii Alaska 100% Each cumulative 30 minutes of Network Downtime in a given month qualifies Customer for a credit of 5% of the MRCs for affected Service for each affected Customer location.

• Unplanned Downtime in a calendar month is expressed as a percentage calculated as follows: (Downtime - (Planned Downtime + Excused Downtime)) x 100 = x %, where “x” is Unplanned Downtime.

More Definitions of Downtime

Downtime means the Total Minutes in the Month during which the production version of the Cloud Service is not available, except for Excluded Downtimes.

Downtime is the total accumulated minutes across all Databases deployed by Customer in a given Azure subscription during which the Database is unavailable. A minute is considered unavailable for a given Database if all continuous attempts by Customer to establish a connection to the Database within the minute fail.

Downtime is the total accumulated Deployment Minutes, across all Profiles deployed by Customer in a given Azure subscription, during which the Profile is unavailable. A minute is considered unavailable for a given Profile if all continual DNS queries for the DNS name specified in the Profile that are made throughout the minute do not result in a Valid DNS Response within two seconds.

Downtime is the total accumulated minutes that are part of Minutes in the Month that have no Virtual Machine Connectivity. Downtime excludes Announced Single Instance Maintenance.

Downtime is the total accumulated minutes during a billing month for a given Azure subscription during which the Dedicated Circuit is unavailable. A minute is considered unavailable for a given Dedicated Circuit if all attempts by Customer within the minute to establish IP-level connectivity to the Virtual Network Gateway associated with the Virtual Network fail for longer than thirty seconds.

Downtime means the total accumulated time during which the relevant Hosted Licensed Property is without external connectivity, meaning without bi-directional network traffic over supported protocol.

Downtime is the total accumulated minutes that are part of Maximum Available Minutes that have no External Connectivity.