Initial Response means the first contact by a Support Representative after the incident has been logged and a ticket generated. This may include an automated email response depending on when the incident is first communicated.
Initial Response means the initial response of Western Power to an applicant under clause 19.1 in relation to a connection application.
Initial Response has the meaning ascribed to it in Section 5.2 of this Agreement;
Examples of Initial Response in a sentence
Ticket Priority Initial Response Time (In hours) Response Update Frequency (In hours) Normal 24 168 (In weekly) Critical 2 4 Response time is the time interval taken by the Parablu support team or the concerned team to respond back to the ticket.
A Cribl LogStream Enterprise license comprises the following features: Support and Maintenance Support and maintenance is supplied by Confluent on the following terms: Availability: 24 x 7 Initial Response Time: Priority 1: within 1 hour, Priority 2: within 4 hours, Priority 3: within 1 business day, Priority 4: within 2 business days.
More Definitions of Initial Response
Initial Response means (i) an acknowledgement of receipt a Support Request; and (ii) (if necessary) a request for additional information i.e. additional logs, version information, business impact etc.;
Initial Response. As defined in Section 2.3.
Initial Response means the time from when a Support Request is logged to when Maintel technical personnel response is allocated to the Incident or it is determined that an on-site response is required excluding any Third Party Influences, provided always such hours are within Supported Hours.
Initial Response means to notify the Client of the commencement work on an Incident and to identify the course of action to be taken, but not necessarily the action itself
Initial Response means when a ticket is opened and acknowledged by ANYLINE staff in a non-automated way FOLLOWING RESPONSE means the frequency with which information about the solution status is provided S1 Severity Level 1 (Critical) S2 Severity Level 2 (High) S3 Severity Level 3 (Medium) S4 Severity Level 4 (Low)
Initial Response means the time it takes from BTE’s initial report of the defect until BTE speaks with the appropriate Vendor subject matter expert as set forth in the escalation table under Section 5.2.3 herein. The measurement of Initial Response time does not apply when a BTE call is related to a previously reported defect.
Initial Response means the time it takes from Intel’s initial report of the defect until Intel speaks with the appropriate LMI subject matter expert. The measurement of Initial Response time does not apply when an Intel call is related to a previously reported defect.