Service Incident means an incident which arises from, is caused by or results from a Planned Service or any of its associated Ancillary Movements;
Service Incident is an unplanned service interruption, a reduction in service quality, or failure of a configuration item that has not yet impacted a service. Although LightEdge may detect and proactively open a ticket, Service Incidents are typically reported to LightEdge by the Customer.
Service Incident means an incident adversely affecting the performance or accessibility of the OnDemand Service that prompts an inquiry from Customer and/or response by Questionmark. Services mean the services provided by Questionmark to Customer as described in the Order or applicable SOW. The Services may include access to the OnDemand Service and Standard Support (as defined in Schedule 1), and, if selected by Customer, Enterprise Support (as defined in Schedule 1), Consulting Services, Ready-Made Assessment Content and other related services. Severity Level means the severity of a Service Incident as reasonably determined by Questionmark’s Service Desk for Enterprise Support (as defined in Schedule 1), considering any Customer input. SOW means a statement of work entered into between the Parties for Consulting Services. Term means the Initial Term together with any Renewal Terms.
Examples of Service Incident in a sentence
Subject to the terms of this Appendix, the Vendor shall, throughout the Term, achieve the “Response Time” and “Resolution Times” with respect to Service Incidents on the basis of their “Severity Levels” as follows: Service Incident and Severity Response Time SLR Resolution Time SLR Severity 1 – material loss of functionality affecting Customer’s use of the Services with no commercially reasonable workaround available; and/or confirmed confidentiality or security exploitation.
In the event of any disagreement between the Parties regarding a Service Incident, such disagreement shall be resolved in accordance with the “Dispute Resolution” section of the Agreement.
More Definitions of Service Incident
Service Incident a reported occurrence of a failure to deliver any part of the Services in accordance with the Authority Requirements or the Performance Indicators;
Service Incident means an incident adversely affecting the performance or accessibility of the OnDemand Service that prompts an inquiry from Customer and/or response by Questionmark to remedy such incident. Services means the services provided by Questionmark to Customer, including (but not limited to) those relating to access to the OnDemand Service and Standard Support, and, if selected by Customer, Enterprise Support, Consulting Services. The Services selected shall be more particularly described in the Order or in an applicable SOW.
Service Incident means any situation where any equipment or software normally in operation is no longer in service due to a breakdown.
Service Incident has the meaning given to it in Schedule 2, Exhibit C “Service Level Default” means any failure to meet a Service Level;
Service Incident means a disruption to normal service operations.
Service Incident refers to an event, or a series of events, which contribute to injury, disease, property damage, environment harm or a complaint or comment from the community or other person.
Service Incident means an event which causes interruption to, or a reduction in the quality of, an Authorized Participant’s experience using the Fuel Cycle Platform.