Support Services Policy definition

Support Services Policy means Elastic’s support services policy for a Product, as further described at a URL referenced in an applicable Addendum.

Support Services Policy the Supplier's policy for providing support in relation to the Services as made available at xxxx://xxxxxxx.xx/sla or such other website address as may be notified to the Customer from time to time. User Subscriptions: the user subscriptions purchased by the Customer pursuant to clause 9.1 which entitle Authorised Users to access and use the Services and the Documentation in accordance with this agreement. Virus: any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.

Support Services Policy the Supplier’s policy for providing support in relation to the Services as made available at xxxxx://xxx.xxxxxxxxx.xx.xx/ or such other website address as may be notified to the Customer from time to time.

Examples of Support Services Policy in a sentence

• This Agreement, together with any Order Forms executed by the parties, and the Support Services Policy, each of which is hereby incorporated herein by this reference, constitutes the entire agreement between the parties concerning the subject matter hereof, and it supersedes, and its terms govern, all prior proposals, agreements, or other communications between the parties, oral or written, regarding such subject matter.

• Elastic warrants that it will perform the Support Services, as applicable, in a professional, workmanlike manner, consistent with generally accepted industry practice, and in accordance with any applicable Support Services Policy.

• Support Services are provided to Customer solely for Customer’s internal use (which includes use by Customer Affiliates, and, subject to Section 2.3, Contractors), and are subject to the quantitative limitations set forth on the applicable Order Form, and applicable limitations on the number of support contacts set forth in the Support Services Policy.

• In the event of any conflict between the terms and conditions of any of the foregoing documents, the conflict shall be resolved based on the following order of precedence: (i) an applicable Order Form (but only for the transaction thereunder), (ii) this Agreement, and (iii) the Support Services Policy].

• During the applicable Subscription Term for a Cloud Service, Elastic will provide Customer with Support Services in accordance with the applicable Support Services Policy and the Subscription Level purchased by Customer.

More Definitions of Support Services Policy

Support Services Policy means Elastic’s support services policy for the applicable Subscription Level for a Cloud Service located at xxxxx://xxx.xxxxxxx.xx/legal/support_policy/cloud_services. Elastic reserves the right to reasonably modify the Support Services Policy during a Subscription Term. However, Elastic agrees not to materially diminish the level of Support Services during the applicable Subscription Term. The effective date of each version of the Support Services Policy will be stated therein, and Elastic will retain an archived copy of each version that will be made available to MSP upon request. The Support Services Policy is hereby incorporated into these terms and conditions by this reference.

Support Services Policy means Elastic’s support services policy set forth at xxxxx://xxx.xxxxxxx.xx/support_policy/english, which provides the details of Elastic’s Support Services obligations. Elastic reserves the right to reasonably modify the Support Services Policy during a Subscription Term. However, Elastic agrees not to materially diminish the level of Support Services during the Subscription Term. The effective date of each version of the Support Services Policy will be stated therein, and Elastic will retain an archived copy of each version that will be made available to OEM upon request.

Support Services Policy means our policy (from time to time) for providing support in relation to the Services as made available at CCH OneClick;

Support Services Policy. CoolCare’s policy for providing support in relation to the Services as made available at xxxx://xxx.XxxxXxxx0.xx.xx/ or such other website address as may be notified to the Customer from time to time;

Support Services Policy means Xxxxx's policy for providing support in relation to the Services as may be notified to the Customer from time to time.

Support Services Policy means Spirent’s standard policy for providing support in relation to the Hosted Service as made available at xxxxxxx.xxxxxxx.xxx or such other website address as may be notified to the Customer from time to time.

Support Services Policy. Ramboll's policy for providing support in relation to the Services as described in the Supply Agreement or as may be notified to the Customer from time to time. System Requirements shall mean the minimum system requirements for the Software as set out in or referred to in the Documentation. Third Party Data shall mean data sourced from a third party that is distributed with or otherwise used by the Software. User Subscriptions: the user subscriptions purchased by the Customer which entitle Authorised Users to access and use the Software and the Services in accordance with the application overview attached at Appendix 2. Warranty Non-Conformance has the meaning given to it in clause 10.1.