Dispatch The Power Project shall be required to maintain compliance to the applicable Grid Code requirements and directions, if any, as specified by concerned SLDC/RLDC from time to time.
Dispatching CONTRACTOR shall provide qualified and trained personnel to: • Schedule and assign drivers and vehicles in accordance with the service hour schedules and scheduled trips for each day; • Assist drivers while they are in service to carry out the assigned trips on-time, providing address assistance and telephoning passengers as needed; • Monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner; and, • Ensure that unanticipated service demands, passenger and vehicle accidents, other events and general service delivery are handled and performed in accordance with OoA policies and procedures. Dispatching staff are to be on-duty from the time the first SNEMT vehicle is in service until the last SNEMT vehicle is out of service. Dispatch staff will also ensure that: • All voice radio communications that pertain to SNEMT comply with FCC rules and regulations, and that regulations are enforced; • Average hold times on ride check calls are maintained at no more than two (2) minutes; and The OoA “no stranded passengers” policy is enforced.
Dispatch and Scheduling 4.3.1 The Power Producer shall be required to schedule its power as per the applicable Regulations / Requirements / Guidelines of CERC / GERC / SLDC / RLDC and maintain compliance to the Grid Code requirements and directions, as specified by ALDC / SLDC / RLDC from time to time. Any deviation from the schedule will attract the provisions of applicable Regulation / Guidelines / Directions and any financial implication on account of this shall be to the account of the Power Producer.
Service Delivery Grantee shall: