Common use of Access by Cantium Business Solutions Staff Clause in Contracts

Access by Cantium Business Solutions Staff. It will be necessary for Cantium to hold a Cantium support user account with administrator access rights to the system being supported. This is to ensure that we offer quick and efficient diagnoses and support to your school. Passwords will be stored securely with access only to those Cantium staff who are working on your systems. Support will be provided using remote access wherever possible. On-site support includes diagnostic troubleshooting of supported software / hardware and will be provided where remote support is unable to resolve the issue and the issue has a significant impact for the customer. Incident Management For service incidents (service not available or service degradation) the following target response times will apply, based on business impact: Priority Response Target Description

Access by Cantium Business Solutions Staff. It will be necessary for Cantium to hold a Cantium support user account with administrator access rights to the system being supported. This is to ensure that we offer quick and efficient diagnoses and support to your school. Passwords will be stored securely with access only to those Cantium staff who are working on your systems. Support will be provided using remote access wherever possible. On-site support includes diagnostic troubleshooting of supported XXXX software / hardware and will be provided where remote support is unable to resolve the issue and the issue has a significant impact for the customer. Incident Management For service incidents (service not available or service degradation) the following target response times will apply, based on business impact: Priority Response Target Description