AccessData Support Obligations. Throughout the applicable Support term, provided that Customer is not then in default of its obligations under this Agreement (including payment obligations), and subject to the terms and conditions of Section 6.3 (Customer Responsibilities) and Section 6.4 (Exclusions), AccessData will provide or cause to be provided the following Support services: a. Telephone help-desk to assist Customer in its Use of the Software and respond to any reported failures of the Software to conform substantially to the then-current Documentation (provided that this support shall not be in lieu of obtaining training with respect to the Licensed Product, for which there is a service charge); b. Provision of such Updates and Versions as AccessData from time to time produces and distributes generally to Software licensees under Support for no additional fees; and c. Such other Support services as AccessData provides generally to licensees as part of its then current Support program. AccessData’s Support Policy as of the signing of this Agreement is attached hereto as Schedule 3.
Appears in 4 contracts
Samples: Manufacturer Agreement, Master Software License Agreement, Manufacturer Agreement
