Additional Service Management Provisions Clause Samples

Additional Service Management Provisions. In addition to the requirements and procedures identified above in this Exhibit 2, the following procedures shall be considered for inclusion in the Service Management Concept, details to be negotiated and mutually agreed as appropriate to the relevant Shared IT Service: Governance of Service Center, Location Management, Regional Management and Global Management Escalation Management Incident Management Problem Management Service Request Management Service Level Management Capacity Management Availability Management Service Continuity Management Security Management Change Management Process Management of any other contractual requirement