Advanced Remote Hands Service Sample Clauses
The Advanced Remote Hands Service clause defines the provision of specialized technical support services at a data center or similar facility, where on-site staff perform complex tasks on behalf of the customer. These services may include equipment installation, troubleshooting, hardware replacement, or network configuration, typically beyond basic maintenance. The core function of this clause is to ensure customers can access expert assistance for technical issues without needing to be physically present, thereby minimizing downtime and operational disruptions.
Advanced Remote Hands Service. The following activities, which require software or hardware changes requested by Customer (the “Advanced Remote Hands Service” and, together with the Basic Remote Hands Service, the “Remote Hands Service”), may be requested by Customer and provided by Provider on an “as-is” basis, subject to the prior mutual agreement of the Parties with a cost defined in Annex 1 and billed weekly. ● installation of applications or software on Customer Equipment; ● uploading of data to Customer Equipment; ● configuration of Customer Equipment operating system; ● hardware fault diagnosis; ● software fault diagnosis; ● rectification of problems caused by Customer Equipment or software; ● rectification of problems caused by Customer; ● cleaning of Customer Equipment; ● any service requiring the opening of the outer casing of any Customer Equipment; and ● providing support for customer installed IT security for the Facility, including the installation, maintenance and operation of a firewall and implementation and administration of an IT security policy to prevent unauthorized access, viruses, and ransomware; and ● monitoring and performing routine and as-required maintenance of the single phase liquid cooling units provided by Customer; ● managing the Customer-provided air filtration equipment; ● any other activity not expressly listed as a Related Service. Performance of these services will be available on a 24/7 basis. Any particular Advanced Remote Hands Service that is commissioned by Customer and performed by Provider shall be deemed to be part of the “Services” under this Agreement. Customer hereby acknowledges that Provider makes no warranties of any kind in connection with the provision of the Advanced Remote Hands Services. Any software or firmware installed on any Hardware Unit as part of the Advanced Remote Hands Service must be pre-approved by Provider. Provider will install such software or firmware in accordance with Customer’s instructions, and Provider shall have no obligation to install any software or firmware without, or not in accordance with, Customer’s instructions. CUSTOMER ▇▇▇▇▇▇ AGREES THAT IN THE ABSENCE OF PROVIDER’S GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT, PROVIDER SHALL HAVE NO LIABILITY OF ANY KIND FOR, AND DOES HEREBY WAIVE AND RELEASE ANY CLAIM IN CONNECTION WITH, ANY DAMAGE TO ANY HARDWARE UNIT, ANY SOFTWARE INSTALLED THEREON, AND ANY RIGHT TO MANUFACTURER WARRANTY SERVICE RELATING THERETO, ARISING OUT OF OR RESULTING FROM THE PERFORMANCE ...
Advanced Remote Hands Service. 4.7.1 Whinstone will provide Advanced Remote Hands Service from 9 am to 9 pm, seven days a week. This service includes repairs, unracking/racking units, and replacement of parts such as hashboards, fans, controller boards.
4.7.2 If the hourly hashrate performance of a single Miner drops more than [***]%, Whinstone will respond within 30 minutes, and attempt to repair or replace faulty parts and components within 1 hour. If the issue cannot be resolved within 1 hour, Whinstone will place the equipment into a maintenance repair queue.
4.7.3 Whinstone shall reduce the maintenance repair queue at all times it is not responding to any incidents.
Advanced Remote Hands Service. ● The following activities, which require software or hardware changes requested by Customer (the “Advanced Remote Hands Service” and, together with the Basic Remote Hands Service, the “Remote Hands Service”), may be requested by Customer and provided by Provider on an “as-is” basis, subject to the prior mutual agreement of the Parties: ● installation of applications or software on Customer Equipment; ● uploading of data to Customer Equipment; ● configuration of Customer Equipment operating system; ● hardware fault diagnosis; ● software fault diagnosis; ● rectification of problems caused by Customer Equipment or software; ● rectification of problems caused by Customer; ● cleaning of Customer Equipment; ● any service requiring the opening of the outer casing of any Customer Equipment; and ● any other activity not expressly listed as a Related Service. Performance of these services will be available on a 24/7 basis. Any particular Advanced Remote Hands Service that is commissioned by Customer and performed by Provider shall be deemed to be part of the “Services” under this Agreement. Customer hereby acknowledges that Provider makes no warranties of any kind in connection with the provision of the Advanced Remote Hands Services, and CUSTOMER HEREBY AGREES THAT IN THE ABSENCE OF PROVIDER’S RECKLESSNESS, GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT, PROVIDER SHALL HAVE NO LIABILITY OF ANY KIND FOR, AND DOES HEREBY WAIVE AND RELEASE ANY CLAIM IN CONNECTION WITH, ANY DAMAGE TO ANY HARDWARE UNIT, ANY SOFTWARE INSTALLED THEREON, AND ANY RIGHT TO MANUFACTURER WARRANTY SERVICE RELATING THERETO, ARISING OUT OF OR RESULTING FROM THE PERFORMANCE OF ADVANCED REMOTE HANDS SERVICES.