Advanced Unit Replacement ("AUR. Support (if applicable). If Alaris determines a Product is not operating consistently within manufacturer’s specifications, Alaris will provide next day AUR subject to availability of courier service. The replacement Product will perform at the minimum specifications of the current Product, but may not be the exact make and model. When AUR support is necessary, Alaris will ship the replacement unit to Customer's location, transportation prepaid. Upon delivery of a replacement unit, Customer must place the entire malfunctioning unit in the shipping case, apply the enclosed labels and call the carrier for pickup within 5 business days after receiving the AUR. If parts are missing, Customer may be charged for the parts at prevailing per call rates. Xxxxxx will pay the return transportation charges. If the Customer has not returned the malfunctioning unit within 10 business days, Customer will be invoiced the list price of the unit and becomes responsible for such charge.
Appears in 5 contracts
Samples: Standard Maintenance, Software Maintenance, and Software Assurance Services Agreement, Standard Maintenance, Software Maintenance, and Software Assurance Services Agreement, Standard Maintenance, Software Maintenance, and Software Assurance Services Agreement
Advanced Unit Replacement ("AUR. Support (if applicable). If Alaris determines a Product is not operating consistently within manufacturer’s specifications, Alaris will provide next day AUR subject to availability of courier service. The replacement Product will perform at the minimum specifications of the current Product, but may not be the exact make and model. When AUR support is necessary, Alaris will ship the replacement unit to Customer's location, transportation prepaid. Upon delivery of a replacement unit, Customer must place the entire malfunctioning unit in the shipping case, apply the enclosed labels and call the carrier for pickup within 5 business days after receiving the AUR. If parts are missing, Customer may be charged for the parts at prevailing per call rates. Xxxxxx Alaris will pay the return transportation charges. If the Customer has not returned the malfunctioning unit within 10 business days, Customer will be invoiced the list price of the unit and becomes responsible for such charge.
Appears in 1 contract
Samples: Standard Maintenance, Software Maintenance, and Software Assurance Services Agreement
Advanced Unit Replacement ("AUR. Support (if applicable). If Alaris determines a Product is not operating consistently within manufacturer’s specifications, Alaris will provide next day AUR subject to availability of courier service. The replacement Product will perform at the minimum specifications of the current Product, but may not be the exact make and model. When AUR support is necessary, Alaris will ship the replacement unit to Customer's location, transportation prepaid. Upon delivery of a replacement unit, Customer must place the entire malfunctioning unit in the shipping case, apply the enclosed labels and call the carrier for pickup within 5 business days after receiving the AUR. If parts are missing, Customer may be charged for the parts at prevailing per call rates. Xxxxxx will pay the return transportation charges. If the Customer has not returned the malfunctioning unit within 10 business days, Customer will be invoiced the list price of the unit and becomes be responsible for such charge.
Appears in 1 contract
Samples: Care Kit Maintenance and Software Assurance Terms and Conditions
Advanced Unit Replacement ("AUR. Support (if applicable). If Alaris determines a Product is not operating consistently within manufacturer’s specifications, Alaris will provide next day AUR subject to availability of courier service. The replacement Product will perform at the minimum specifications of the current Product, Product but may not be the exact make and model. When AUR support is necessary, Alaris will ship the replacement unit to Customer's location, transportation prepaid. Upon delivery of a replacement unit, Customer must place the entire malfunctioning unit in the shipping case, apply the enclosed labels and call the carrier for pickup within 5 business days after receiving the AUR. If parts are missing, Customer may be charged for the parts at prevailing per call rates. Xxxxxx will pay the return transportation charges. If the Customer has not returned the malfunctioning unit within 10 business days, Customer will be invoiced the list price of the unit and becomes responsible for such charge.
Appears in 1 contract
Samples: Standard Maintenance, Software Maintenance, and Software Assurance Services Agreement
Advanced Unit Replacement ("AUR. Support (if applicable). If Alaris determines a Product is not operating consistently within manufacturer’s specifications, Alaris will provide next day AUR subject to availability of courier service. The replacement Product will perform at the minimum specifications of the current Product, but may not be the exact make and model. When AUR support is necessary, Alaris will ship the replacement unit to Customer's location, transportation prepaid. Upon delivery of a replacement unit, Customer must place the entire malfunctioning unit in the shipping case, apply the enclosed labels and call the carrier for pickup within 5 business days after receiving the AUR. If parts are missing, Customer may be charged subject to a charge for the missing parts at and prevailing per per-call rates. Xxxxxx will pay the return transportation charges. If the Customer has not returned the malfunctioning unit within 10 business days, Customer will be invoiced the list price of the unit and becomes be responsible for such charge.
Appears in 1 contract
Samples: Care Kit Maintenance and Software Assurance Terms and Conditions