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Common use of After Hours Clause in Contracts

After Hours. All after-hour support requests are assumed to be a priority 1 or priority 2 issue. Calls received after hours that are determined to be priority 3 or priority 4 will be logged into our ticketing system and addressed on the next business day.

Appears in 3 contracts

Samples: Managed It Service Agreement, Managed It Security Service Agreement, Managed It Security Service Agreement

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After Hours. All after-hour support requests are assumed to be a priority 1 or priority 2 issue. Calls received after after-hours that are determined to be priority 3 or priority 4 will be logged into our ticketing system and addressed on the next business day.

Appears in 1 contract

Samples: Master Service Agreement

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After Hours. All after-after hour support requests are assumed to be a priority 1 or priority 2 issue. Calls received after hours that are determined to be priority 3 or priority 4 will be logged into our ticketing system and addressed on worked the next business day.

Appears in 1 contract

Samples: Cloud Solution Provider Service Agreement

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