Amdocs Service Control Manager Sample Clauses

Amdocs Service Control Manager. Amdocs’ Service Control Manager will be responsible for delivering the metrics program for the account and overseeing the implementation of the account system development methodology. The Service Control Manager’s responsibilities include: Interfacing as needed with AT&T. Establishing Amdocs’ metrics program. Providing direction for the account program office function. Constructing the performance reports and managing the [**] reporting. Establishing Amdocs benchmarking methodology in accordance with the Agreement. Introducing Amdocs’ methodology on the account, modifying it to meet AT&T development standards, and ensuring that this methodology is implemented on the account. Providing training as required by the Agreement. Providing process ownership for service delivery processes. Providing Amdocs’ quality assurance function. Implementing a client satisfaction survey for the account, according to the Agreement.