Amdocs Service Delivery Managers Sample Clauses

Amdocs Service Delivery Managers. Amdocs' Service Delivery Managers will have the primary responsibility to deliver the Services associated with each Tower within the scope of the Agreement. The Service Delivery Managers' responsibilities include: 1. Meeting all Service Levels and contractual commitments for the respective Towers. 2. Staffing all Service delivery with the appropriate level of trained personnel. 3. Forecasting resource requirements and managing resourcing requirements. 4. Meeting the AT&T's IT architectural standards and working with AT&T to develop the Long Range IT Plan, as described in Schedule E Part 2 - Cross Functional - Equipment and Software Services. RESTRICTED - PROPRIETARY INFORMATION The information contained herein is for use by authorized employees of AT&T, Amdocs and their Affiliated Companies only, and is not for general distribution within those companies or for distribution outside those companies except by written agreement. Schedule E, Part 5 Governance Contract No. 02026409 Amendment No. 02026409.A.010 5. Providing support to AT&T and end users in accordance with the problem management process. 6. Implementing Amdocs' development methodology as tailored to meet AT&T development standards.

Amdocs Service Delivery Managers. Amdocs’ Service Delivery Managers will have the primary responsibility to deliver the Services. The Service Delivery Managers’ responsibilities include: Managing all Service Levels and Agreement commitments. Staffing all Service delivery with the appropriate level of trained personnel. Forecasting resource requirements and managing resourcing requirements. Ensuring that AT&T’s IT architectural standards are met and working with AT&T to develop the Long Range IT Plan. Providing support to AT&T and End Users in accordance with the problem management process. Implementing Amdocs’ development methodology as tailored to meet AT&T development standards. Providing all Service Level reporting to AT&T and the service control function. Implementing and meeting the requirements of the AT&T business continuity plans.