Annual Survey of Active Agencies. Upon direction from HHSC/TIRN, AICs shall conduct an annual survey of agencies within the contracted region using a template provided by HHSC/TIRN. The survey will measure each agency’s level of satisfaction with record accuracy, as well as their assessment of any interactions they may have had with the AIC’s Resource Specialists and/or Managers. The survey will also measure the agency’s familiarity with and opinion of the online resource database. The AIC may complete this survey as part of the annual formal review process or as a separate activity. The AIC must meet a 100% compliance rate for survey distribution.
Appears in 6 contracts
Samples: 2 1 1 Texas Information and Referral Services Contract, 2 1 1 Texas Information and Referral Services Contract, 2 1 1 Texas Information and Referral Services Contract
