AOL Internet Services WebMD Support Clause Samples
The "AOL Internet Services WebMD Support" clause outlines the obligations and responsibilities of AOL in providing technical and operational support for WebMD services offered through AOL's internet platform. This clause typically details the types of support AOL must provide, such as troubleshooting, maintenance, and user assistance, and may specify response times or escalation procedures for resolving issues. Its core practical function is to ensure that WebMD users accessing services via AOL receive reliable support, thereby maintaining service quality and minimizing disruptions.
AOL Internet Services WebMD Support. AOL will provide WebMD with access to the standard online resources, standards and guidelines documentation, technical phone support monitoring and after-hours assistance that AOL makes generally available to similarly situated web-based partners. AOL support will not in any case be involved with content creation on behalf of WebMD or support for any technologies, databases, software or other applications which are not supported by AOL or are related to any WebMD area other than the Customized Site or My Health. Support to be provided by AOL is contingent on WebMD providing to AOL demo account information (where applicable), a description of My Health and the Customized Site’s software, hardware and network architecture sufficient to permit AOL to provide assistance and, if necessary to provide assistance, access to the Customized Site and My Health for purposes of such performance and load testing as AOL elects to conduct.