Appealing Travelife’s Decision. a. At this stage, if you are still not satisfied you should reply and request that a senior manager review the complaint. The commercial director will then review the complaint, unless they have already been involved, in which case the managing director will review the complaint. b. The commercial director or managing director will write to you within fourteen (14) days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
Appears in 4 contracts
Samples: Accommodation Membership Agreement, Travel Trade Membership Agreement, Accommodation Membership Agreement
