Assigned engineer Clause Samples

Assigned engineer. This option involves the designation by Compaq of an assigned engineer, an individual or group of individuals who will have special responsibility for the Customer's environment and all the maintenance operations relating to the Service Contract. Should the Customer's assigned engineer not be available to answer a call by the Customer within the contractual time limit, Compaq reserves the right to designate another qualified engineer to carry out a corrective response, unless otherwise agreed with the Customer at the time of the call.