Common use of Authentication 2 Clause in Contracts

Authentication 2. 1. Each time the Cardholder uses the Card for online purchases at a certified merchant, after entering the Card number, expiry date and CVC2/CVV2, the Mastercard Identity Check screen is displayed, including information on the specific purchase and the option to select the method by which the Cardholder shall receive the One Time Password (OTP) which is required to complete the transaction. The Cardholder may choose to receive the OTP either to the mobile phone number stated and registered with the Bank’s records as contact number or as "mobile phone to receive OTP” or to the email stated and registered with the Bank’s records as contact email or as "email to receive OTP”. After choosing how to receive OTP, the Cardholder should select “Submit” to generate an OTP. Then, the next screen appears which includes part of the above mobile phone, number or email to which the OTP is sent, as well as the field in which the Cardholder should enter the OTP. 2.2. If the mobile phone number or the email address are not correct or if the Cardholder fails to receive the SMS or email for technical reasons, the Cardholder should select “Back” to return to the previous screen and set the alternative authorization method or return to the merchant’s homepage and select another payment method, if any. 2.3. Each ΟΤΡ sent to the Cardholder is unique for the specific transaction carried out and cannot be used to perform any future transactions. 2.4. When reaching the maximum permitted number of attempts to enter a valid OTP at the webpage of the same or another certified merchant, the Card cannot be used at the Mastercard® Identity Check™ service and the Cardholder should contact the Customer Service Department of NBG. 2.5. If the mobile phone number or the email address change, the Cardholder should inform NBG providing the new data at any branch or through the Internet Banking if being a registered user, and submitting at the same time to an NBG branch the relevant supporting documentation of a reliable and independent source. 3.

Authentication 2. 1. Each time the Cardholder uses the Card for online purchases at a certified merchant, after entering the Card number, expiry date and CVC2/CVV2, the Mastercard Identity Check screen is displayed, including information on the specific purchase and the option to select the method by which the Cardholder shall receive the One Time Password Passwo rd (OTP) which is required to complete the transaction. The Cardholder may choose to receive the OTP either to the mobile phone number stated and registered with the Bank’s records as contact number or as "mobile phone to receive OTP” or to the email stated and registered with the Bank’s records as contact email or as "email to receive OTP”. After choosing how to receive OTP, the Cardholder should select “Submit” to generate an OTP. Then, the next screen appears which includes part of the above mobile phone, number or email to which the OTP is sent, as well as the field in which the Cardholder should enter the OTP. 2.2. If the mobile phone number or the email address are not correct or if the Cardholder fails to receive the SMS or email for technical reasons, the Cardholder should select “Back” to return to the previous screen and set the alternative authorization method or return to the merchant’s homepage and select another payment method, if any. 2.3. Each ΟΤΡ sent to the Cardholder is unique for the specific transaction carried out and cannot be used to perform any future transactions. 2.4. When reaching the maximum permitted number of attempts to enter a valid OTP at the webpage of the same or another certified merchant, the Card cannot be used at the Mastercard® Identity Check™ service and the Cardholder should contact the Customer Service Department of NBG. 2.5. If the mobile phone number or the email address change, the Cardholder should inform NBG providing the new data at any branch or through the Internet Banking if being a registered user, and submitting at the same time to an NBG branch the relevant supporting documentation of a reliable and independent source. 3.