Availability of Support Clause Samples
Availability of Support. 12.1 Corillian agrees, either directly or through a subcontractor, to offer support services hereunder, until at least December 31, 2006. Corillian may assign or subcontract the services provided to Client pursuant to this Support Schedule. Corillian shall provide Client with at least one hundred eighty days notice of such proposed assignment or subcontracting, so that Client may, in its sole discretion, determine whether to exercise its right to receive Source Code and knowledge transfer pursuant to Section 11 hereof and pursuant to the Escrow Agreement. However, if Corillian, its successors or assignees fails, for any reason whatsoever, to provide to Client, directly or through an any third party contractor, the Product maintenance and support services required to be provided by Corillian, or if such support services are provided in such a manner that, by virtue of such failure, Client is unable to make commercially reasonable beneficial use of the Products, then Client may exercise termination rights pursuant to Section 13.5 below.
12.2 Subject to its obligation to offer support services at least through December 31, 2006, Corillian may terminate this Support Services Schedule by providing Client with at least one hundred eighty (180) days notice prior to the expiration of the then current term.
Availability of Support. Quorum or its authorized representative offers a certain level of support at no additional charge as part of your Subscription or support services.
Availability of Support. We can provide you with support in relation to your use of the Software, including answering product questions and diagnosing problems. Support will be provided upon your request and subject to separate payment.
Availability of Support. Support will be provided during Regular Working Hours and on a remote access basis. Support will be accessible by telephone, online via the customer portal , or email, and Company may respond to any support requests using the same methods. Support requests will be categorized based on the following: Category 1-Cosmetic- The problem includes cosmetic errors not impacting functionality or questions regarding product features or how to use them.
Availability of Support. Microsoft will provide Conduit with technical support in the English language with respect to the Services, 24 hours a day, 365 days a year.
Availability of Support. The Portal is available 24/7. However, Solutions will provide support services during between 9.00AM – 5.30PM UK time, Monday to Friday, excluding UK public holidays.
Availability of Support. Quorum offers a certain level of Support at no additional charge as part of your Subscription. The description of the customary Support provided with your Subscription, including hours of operation and support policies, and of any additional levels of Support available for purchase, can be found on the Site.
Availability of Support. Support is available from Ideal Business Services Limited between 9:00am and 5:00pm, UK Time, Monday to Friday excluding Public and Bank Holidays, unless otherwise agreed in writing.
Availability of Support. Upon Client’s payment of applicable fees, Digital Cheetah will provide Client with the type of support services selected by Client from the Support Plans made available by Digital Cheetah. Digital Cheetah will automatically renew support (for the same Support Plan selected by Client during the prior period) by invoicing Client for the fee applicable to the next subsequent twelve month period (each, a “Support Period”). Renewal will be effective upon Digital Cheetah’s receipt of Client’s payment. If Client does not remit payment by the commencement date of the new Support Period, support will be cancelled. Client may also change the Support Plan or cancel support at the end of a Support Period by notifying Digital Cheetah per the process specified by Digital Cheetah.