AVERAGE NETWORK DELAY REMEDY Clause Samples

AVERAGE NETWORK DELAY REMEDY. If Customer believes that Sprint has failed to meet its Committed Network Delay, Customer must contact its Sprint Account Manager. Upon Sprint's verification that the actual average network delay in a month is greater than the Committed Network Delay, Sprint will issue a service credit ("Service Credit") to Customer. The Service Credit will equal 10% of the monthly recurring charge for the affected IP Port in the applicable month, not to exceed the limits in Section 4.