Banking Code of Practice. 1.1 The Banking Code of Practice is a code of conduct which sets standards of good banking practice for the Bank to follow when dealing with the Borrower. It only applies to this Agreement if the Borrower is an individual who is not treated as a business under the Code or a small business (within the meaning of the Code). The Borrower can obtain a copy of the Banking Code of Practice from any of the Bank’s branches. 1.2 The Banking Code of Practice requires the Bank to draw your attention to the availability of general descriptive information concerning our banking services and cheques. This includes information about: (a) complaint handling procedures, (b) the advisability of you informing us promptly when the Borrower is in financial difficulty, and (c) the advisability of the Borrower reading the terms and conditions applying to this banking service. Some of this Information is contained in this Agreement. The Borrower can get further information in relation to this banking service including: (a) information about standard fees, charges and interest rates, (b) information about our complaint handling procedures, (c) information about confidentiality of your information, on request by telephoning the Bank on 1300 236 344, or visiting our website xxx.xxxxxxxxxxx.xxx.xx. 1.3 The Borrower should tell the Bank as soon as possible if the Borrower is experiencing financial difficulty. Please contact the Mortgage Help Centre by: 1.4 If the Borrower has a problem, please let the Bank know immediately because the Bank may be able to fix it. The Bank will attend to your concern promptly and courteously. 1.5 The Borrower can raise a complaint with the Bank by: (a) Speaking to a staff member directly (b) telephoning 1300 236 344 or +00 0 0000 0000 from overseas (c) website xxx.xxxxxxxxxxx.xxx.xx/xxxxxxx-xx (d) secure email – by logging into e-banking (e) contacting us through a Bendigo Bank social media channel (f) contacting the Customer Feedback Team at: Reply Paid PO Box 480 Bendigo VIC 3552 Telephone 1300 361 911 8.30am – 5.00pm (AEST/AEDT) Email: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx
Appears in 2 contracts
Samples: Term Loan Agreement, Term Loan Agreement
Banking Code of Practice. 1.1 The Banking Code of Practice is a code of conduct which sets standards of good banking practice for the Bank to follow when dealing with the Borrower. It only applies to this Agreement if the Borrower is an individual who is not treated as a business under the Code or a small business (within the meaning of the Code). The Borrower can obtain a copy of the Banking Code of Practice from any of the Bank’s branches.
1.2 The Banking Code of Practice requires the Bank to draw your attention to the availability of general descriptive information concerning our banking services and cheques. This includes information about:
(a) complaint handling procedures,
(b) the advisability of you informing us promptly when the Borrower is in financial difficulty, and
(c) the advisability of the Borrower reading the terms and conditions applying to this banking service. Some of this Information is contained in this Agreement. The Borrower can get further information in relation to this banking service including:
(a) information about standard fees, charges and interest rates,
(b) information about our complaint handling procedures,
(c) information about confidentiality of your information, on request by telephoning the Bank on 1300 236 344, or visiting our website xxx.xxxxxxxxxxx.xxx.xx.
1.3 The Borrower should tell the Bank as soon as possible if the Borrower is experiencing financial difficulty. Please contact the Mortgage Help Centre by:
1.4 If the Borrower has a problem, please let the Bank know immediately because the Bank may be able to fix it. The Bank will attend to your concern promptly and courteously.
1.5 The Borrower can raise a its concern or complaint with the Bank by:
(a) Speaking telephoning the Bank on 1300 236 344 7.00am – 11.00pm (AEST) Monday to a staff member directly Friday,
(b) telephoning 1300 236 344 or +00 0 0000 0000 from overseasemailing mailto: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx,
(c) website xxx.xxxxxxxxxxx.xxx.xx/xxxxxxx-xxwriting to the Bank at PO Box 480, BENDIGO VIC 3552.
(d) secure email – by logging into e-banking
(e) contacting us through a Bendigo Bank social media channel
(f) contacting 1.6 If the Borrower is not satisfied with the response provided it has the option of referring the matter to the Customer Feedback Team at: Reply Paid PO Box 480 Bendigo VIC 3552 Telephone 1300 361 911 8.30am – 5.00pm (AEST/AEDT) Email: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xxAdvocate who will impartially assess the Borrower’s complaint, keep the Borrower informed of the progress and provide the Borrower with a response.
Appears in 1 contract
Samples: Term Loan Agreement
Banking Code of Practice. 1.1 The Banking Code of Practice is a code of conduct which sets standards of good banking practice for the Bank to follow when dealing with the Borrower. It only applies to this Agreement if the Borrower is an individual who is not treated as a business under the Code or a small business (within the meaning of the Code). The Borrower can obtain a copy of the Banking Code of Practice from any of the Bank’s branches.
1.2 The Banking Code of Practice requires the Bank to draw your attention to the availability of general descriptive information concerning our banking services and cheques. This includes information about:
(a) complaint handling procedures,
(b) the advisability of you informing us promptly when the Borrower is in financial difficulty, and
(c) the advisability of the Borrower reading the terms and conditions applying to this banking service. Some of this Information is contained in this Agreement. The Borrower can get further information in relation to this banking service including:
(a) information about standard fees, charges and interest rates,
(b) information about our complaint handling procedures,
(c) information about confidentiality of your information, on request by telephoning the Bank on 1300 236 344, or visiting our website xxx.xxxxxxxxxxx.xxx.xx.
1.3 The Borrower should tell the Bank as soon as possible if the Borrower is experiencing financial difficulty. Please contact the Mortgage Help Centre by:: Phone: 0000 000 000 Fax: (00) 0000 0000 Email: xxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
1.4 If the Borrower has a problem, please let the Bank know immediately because the Bank may be able to fix it. The Bank will attend to your concern promptly and courteously.
1.5 The Borrower can raise a its concern or complaint with the Bank by:
(a) Speaking telephoning the Bank on 1300 236 344 7.00am – 11.00pm (AEST) Monday to a staff member directly Friday,
(b) telephoning 1300 236 344 or +00 0 0000 0000 from overseasemailing mailto: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx,
(c) website xxx.xxxxxxxxxxx.xxx.xx/xxxxxxx-xxwriting to the Bank at PO Box 480, BENDIGO VIC 3552.
1.6 If the Borrower is not satisfied with the response provided it has the option of referring the matter to the Customer Advocate who will impartially assess the Borrower’s complaint, keep the Borrower informed of the progress and provide the Borrower with a response.
(da) secure email telephone – by logging into e-banking
0000 000 000 (e+00 0 0000 0000) contacting us through a Bendigo Bank social media channel
(f) contacting the Customer Feedback Team at: Reply Paid PO Box 480 Bendigo VIC 3552 Telephone 1300 361 911 between 8.30am – and 5.00pm (AEST/AEDT) Email: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xxweekdays
(b) email – xxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx
(c) post/letter – write to Customer Advocate, PO Box 480, Bendigo VIC 3552
Appears in 1 contract
Samples: Term Loan Agreement
Banking Code of Practice. 1.1 The Banking Code of Practice is a code of conduct which sets standards of good banking practice for the Bank to follow when dealing with the Borrower. It only applies to this Agreement if the Borrower is an individual who is not treated as a business under the Code or a small business (within the meaning of the Code). The Borrower can obtain a copy of the Banking Code of Practice from any of the Bank’s branches.
1.2 The Banking Code of Practice requires the Bank to draw your attention to the availability of general descriptive information concerning our banking services and cheques. This includes information about:
(a) complaint handling procedures,
(b) the advisability of you informing us promptly when the Borrower is in financial difficulty, and
(c) the advisability of the Borrower reading the terms and conditions applying to this banking service. Some of this Information is contained in this Agreement. The Borrower can get further information in relation to this banking service including:
(a) information about standard fees, charges and interest rates,
(b) information about our complaint handling procedures,
(c) information about confidentiality of your information, on request by telephoning the Bank on 1300 236 344, or visiting our website xxx.xxxxxxxxxxx.xxx.xx.
1.3 The Borrower should tell the Bank as soon as possible if the Borrower is experiencing financial difficulty. Please contact the Mortgage Help Centre by:: Phone: 0000 000 000 Fax: (00) 0000 0000 Email: xxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
1.4 If the Borrower has a problem, please let the Bank know immediately because the Bank may be able to fix it. The Bank will attend to your concern promptly and courteously.
1.5 The Borrower can raise a complaint with the Bank by:
(a) Speaking to a staff member directly (b) telephoning 1300 236 344 or +00 0 0000 0000 from overseas
(c) website xxx.xxxxxxxxxxx.xxx.xx/xxxxxxx-xx
(d) secure email – by logging into e-banking
(e) contacting us through a Bendigo Bank social media channel
(f) contacting the Customer Feedback Team at: Reply Paid PO Box 480 Bendigo VIC 3552 Telephone 1300 361 911 8.30am – 5.00pm (AEST/AEDT) Email: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx
Appears in 1 contract
Samples: Term Loan Agreement
Banking Code of Practice. 1.1 The Banking Code of Practice is a code of conduct which sets standards of good banking practice for the Bank to follow when dealing with the Borrower. It only applies to this Agreement if the Borrower is an individual who is not treated as a business under the Code or a small business (within the meaning of the Code). The Borrower can obtain a copy of the Banking Code of Practice from any of the Bank’s branches.
1.2 The Banking Code of Practice requires the Bank to draw your attention to the availability of general descriptive information concerning our banking services and cheques. This includes information about:
(a) complaint handling procedures,
(b) the advisability of you informing us promptly when the Borrower is in financial difficulty, and
(c) the advisability of the Borrower reading the terms and conditions applying to this banking service. Some of this Information is contained in this Agreement. The Borrower can get further information in relation to this the Bank’s banking service includingservices including information about:
(a) information about standard fees, charges and interest rates,;
(b) information about our complaint handling procedures,; and
(c) information about confidentiality of your information, on request by telephoning the Bank on 1300 236 344, 344 or visiting our website xxx.xxxxxxxxxxx.xxx.xx.
1.3 The Borrower should tell the Bank as soon as possible if the Borrower is experiencing financial difficulty. Please contact the Mortgage Help Centre by:: Phone: 0000 000 000 Fax: (00) 0000 0000 Email: xxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
1.4 If the Borrower has a problem, please let the Bank know immediately because the Bank may be able to fix it. The Bank will attend to your concern promptly and courteously.
1.5 The Borrower borrower can raise a complaint with the Bank by:
(a) Speaking to a staff member directly (b) telephoning 1300 236 344 or +00 0 0000 0000 from overseas
(c) website xxx.xxxxxxxxxxx.xxx.xx/xxxxxxx-xx
(d) secure email – by logging into e-banking
(e) contacting us through a Bendigo Bank social media channel
(f) contacting the Customer Feedback Team at: Reply Paid PO Box 480 Bendigo VIC 3552 Telephone 1300 361 911 8.30am – 5.00pm (AEST/AEDT) Email: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx
Appears in 1 contract
Banking Code of Practice. 1.1 The Banking Code of Practice is a code of conduct which sets standards of good banking practice for the Bank to follow when dealing with the Borrower. It only applies to this Agreement if the Borrower is an individual who is not treated as a business under the Code or a small business (within the meaning of the Code). The Borrower can obtain a copy of the Banking Code of Practice from any of the Bank’s branches.
1.2 The Banking Code of Practice requires the Bank to draw your attention to the availability of general descriptive information concerning our banking services and cheques. This includes information about:
(a) complaint handling procedures,
(b) the advisability of you informing us promptly when the Borrower is in financial difficulty, and
(c) the advisability of the Borrower reading the terms and conditions applying to this banking service. Some of this Information is contained in this Agreement. The Borrower can get further information in relation to this the Bank’s banking service includingservices including information about:
(a) information about standard fees, charges and interest rates,;
(b) information about our complaint handling procedures,; and
(c) information about confidentiality of your information, on request by telephoning the Bank on 1300 236 344, or visiting our website xxx.xxxxxxxxxxx.xxx.xx.
1.3 The Borrower should tell the Bank as soon as possible if the Borrower is experiencing financial difficulty. Please contact the Mortgage Help Centre by:: Phone: 0000 000 000 Fax: (00) 0000 0000 Email: xxxxxxxxxxxxxxxxxx@xxxxxxxxxxx.xxx.xx
1.4 If the Borrower has a problem, please let the Bank know immediately because the Bank may be able to fix it. The Bank will attend to your concern promptly and courteously.
1.5 The Borrower can raise a complaint its concerns or complaints with the Bank by:
(a) Speaking telephoning the Bank on 1300 236 344 7.00am – 11.00pm (AEST) Monday to a staff member directly Friday,
(b) telephoning 1300 236 344 or +00 0 0000 0000 from overseasemailing mailto: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx, or
(c) website xxx.xxxxxxxxxxx.xxx.xx/xxxxxxx-xxwriting to the Bank at PO Box 480, BENDIGO VIC 3552.
1.6 If the Borrower is not satisfied with the response provided, the Borrower can refer the matter to the Customer Advocate who will impartially assess the Borrower’s complaint, keep the Borrower informed of the progress and provide the Borrower with a response.
(da) secure email telephone – by logging into e-banking
0000 000 000 (e+00 0 0000 0000) contacting us through a Bendigo Bank social media channel
(f) contacting the Customer Feedback Team at: Reply Paid PO Box 480 Bendigo VIC 3552 Telephone 1300 361 911 between 8.30am – and 5.00pm (AEST/AEDT) Email: xxxxxxxx@xxxxxxxxxxxxxxx.xxx.xxweekdays
(b) email – xxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxx.xxx.xx
(c) post/letter – write to Customer Advocate, PO Box 480, Bendigo VIC 3552
Appears in 1 contract
Samples: Residential Investment Loan
