Breach of the Code of Practice. A breach of the Code of Practice occurs, but is not limited to, when the Provider: fails to deliver Program Services in the manner specified in the Code of Practice; or is the subject of a serious Complaint, or a series of similar Complaints in relation to the Code of Practice, which the Provider has not: actively taken steps to resolve in accordance with clause 32 [Customer feedback process]; or where relevant, actively taken steps to ensure that the Complaint does not re-occur.
Appears in 7 contracts
Samples: Services Grant Agreement, Services Grant Agreement, Services Grant Agreement
