Common use of C3 COMMITMENT LEVELS Clause in Contracts

C3 COMMITMENT LEVELS. C3 represents and warrants that it will provide the C3 Hub in a manner consistent with best industry standards and practices reasonably applicable to the provision thereof and that the C3 Hub will perform substantially in accordance with the Documentation under normal use and circumstances. However, the specifics of C3’s commitment level applicable to a Customer will vary depending on the C3 Service Program selected by the Customer and specified in its applicable C3 Hub Order Form. Please refer to Schedule A of this Agreement for detailed specifics respectively applicable to each C3 Service Program namely the applicable guaranteed Monthly Uptime Percentage, Credit Multiplier, Maximum Credit Amount, Number of provided Test Environments, Preview Time Window, No Forced Upgrade Period, Customer Maintenance Window. Detailed hereafter are C3’s minimum commitment levels, also referred to as the C3 Bronze Service Program. The C3 Bronze Service Program will apply to a Customer unless specifically stated otherwise in the applicable C3 Hub Order Form. Please note that a Bronze Customer does not have access to a test environment, thus, no possible Preview Time Window, no guaranteed No Forced Upgrade Period and cannot benefit from a personalized Customer Maintenance Window. C3 will use commercially reasonable efforts to make the C3 Hub available with the applicable guaranteed Monthly Uptime Percentage (defined below) of at least 99% during each calendar month. In the event the C3 Hub does not meet such commitment, the Customer will receive a credit pursuant to the terms and conditions described hereafter. The Monthly Uptime Percentage shall be calculated by subtracting from 100% the percentage of Applicable Downtime for the relevant calendar month period. Ex: 100% -­‐ Applicable Downtime = Monthly Uptime Percentage Applicable calendar month period The Applicable Downtime shall be the sum of any period of unavailability, suspension or termination of C3 Hub, or any other C3 Hub performance issues experienced by the Customer during the relevant calendar month, with the exceptions of downtime resulting from or caused by:

C3 COMMITMENT LEVELS. C3 represents and warrants that it will provide the C3 Hub in a manner consistent with best industry standards and practices reasonably applicable to the provision thereof and that the C3 Hub will perform substantially in accordance with the Documentation under normal use and circumstances. However, the specifics of C3’s commitment level levels applicable to a Customer will vary depending on the C3 Service Program selected by the Customer and specified in its applicable C3 Hub Order Form. Please refer to Schedule A of this Agreement for detailed specifics respectively applicable to each C3 Service Program namely the applicable guaranteed Monthly Uptime Percentage, Credit Multiplier, Maximum Credit Amount, Number of provided Test Environments, Preview Time Window, No Forced Upgrade Period, Customer Maintenance Window, Visibility on Infrastructure Changes and Compliance to Customer’s Information Security Audit Process. Detailed hereafter are C3’s minimum commitment levels, also referred to as the C3 Bronze Service Program. The C3 Bronze Service Program will apply to a Customer unless specifically stated otherwise in the applicable C3 Hub Order Form. Please note that a Bronze Customer does not have access to a test environment, thus, no possible Preview Time Window, no guaranteed No Forced Upgrade Period and cannot benefit from a personalized Customer Maintenance Window. C3 will use commercially reasonable efforts to make the C3 Hub available with the applicable guaranteed Monthly Uptime Percentage (defined below) of at least 99% during each calendar month. In the event the C3 Hub does not meet such commitment, the Customer will receive a credit pursuant to the terms and conditions described hereafter. The Monthly Uptime Percentage shall be calculated by subtracting from 100% the percentage of Applicable Downtime for the relevant calendar month period. Ex: 100% -­‐ - Applicable Downtime = Monthly Uptime Percentage Applicable calendar month period The Applicable Downtime shall be the sum of any period of unavailability, suspension or termination of C3 Hub, or any other C3 Hub performance issues defined as a severity one issue in accordance with section 6 of this Agreement experienced by the Customer during the relevant calendar month, with the exceptions of downtime resulting from or caused by:

C3 COMMITMENT LEVELS. C3 represents and warrants that it will provide the C3 Hub Reservations in a manner consistent with best industry standards and practices reasonably applicable to the provision thereof and that the C3 Hub Reservations will perform substantially in accordance with the Documentation under normal use and circumstances. However, the specifics of C3’s commitment level applicable to a Customer will vary depending on the C3 Service Program selected by the Customer and specified in its applicable C3 Hub Reservations Order Form. Please refer to Schedule A of this Agreement for detailed specifics respectively applicable to each C3 Service Program namely the applicable guaranteed Monthly Uptime Percentage, Credit Multiplier, Maximum Credit Amount, Number of provided Test Environments, Preview Time Window, No Forced Upgrade Period, Customer Maintenance Window, Visibility on Infrastructure Changes and Compliance to Customer’s Security Audit Process. Detailed hereafter are C3’s minimum commitment levels, also referred to as the C3 Bronze Service Program. The C3 Bronze Service Program will apply to a Customer unless specifically stated otherwise in the applicable C3 Hub Reservations Order Form. Please note that a Bronze Customer does not have access to a test environment, thus, no possible Preview Time Window, no guaranteed No Forced Upgrade Period and cannot benefit from a personalized Customer Maintenance Window. C3 will use commercially reasonable efforts to make the C3 Hub Reservations available with the applicable guaranteed Monthly Uptime Percentage (defined below) of at least 99% during each calendar month. In the event the C3 Hub Reservations does not meet such commitment, the Customer will receive a credit pursuant to the terms and conditions described hereafter. The Monthly Uptime Percentage shall be calculated by subtracting from 100% the percentage of Applicable Downtime for the relevant calendar month period. Ex: 100% -­‐ - Applicable Downtime = Monthly Uptime Percentage Applicable calendar month period The Applicable Downtime shall be the sum of any period of unavailability, suspension or termination of C3 HubReservations, or any other C3 Hub Reservations performance issues experienced by the Customer during the relevant calendar month, with the exceptions of downtime resulting from or caused by:

C3 COMMITMENT LEVELS. C3 represents and warrants that it will provide the C3 Hub in a manner consistent with best industry standards and practices reasonably applicable to the provision thereof and that the C3 Hub will perform substantially in accordance with the Documentation under normal use and circumstances. However, the specifics of C3’s commitment level applicable to a Customer will vary depending on the C3 Service Program selected by the Customer and specified in its applicable C3 Hub Order Form. Please refer to Schedule A of this Agreement for detailed specifics respectively applicable to each C3 Service Program namely the applicable guaranteed Monthly Uptime Percentage, Credit Multiplier, Maximum Credit Amount, Number of provided Test Environments, Preview Time Window, No Forced Upgrade Period, Period and Customer Maintenance Window. Detailed hereafter are C3’s minimum commitment levels, also referred to as the C3 Bronze Service Program. The C3 Bronze Service Program will apply to a Customer unless specifically stated otherwise in the applicable C3 Hub Order Form. Please note that a Bronze Customer does not have access to a test environment, thus, no possible Preview Time Window, no guaranteed No Forced Upgrade Period and cannot benefit from a personalized Customer Maintenance Window. C3 will use commercially reasonable efforts to make the C3 Hub available with the applicable guaranteed Monthly Uptime Percentage (defined below) of at least 99% during each calendar month. In the event the C3 Hub does not meet such commitment, the Customer will receive a credit pursuant to the terms and conditions described hereafter. The Monthly Uptime Percentage shall be calculated by subtracting from 100% the percentage of Applicable Downtime for the relevant calendar month period. Ex: 100% -­‐ Applicable Downtime = Monthly Uptime Percentage Applicable calendar month period The Applicable Downtime shall be the sum of any period of unavailability, suspension or termination of C3 Hub, or any other C3 Hub performance issues experienced by the Customer during the relevant calendar month, with the exceptions of downtime resulting from or caused by: