Common use of Call Blocking Feature Clause in Contracts

Call Blocking Feature. Application and Ability to Opt-Out: Effective June 30, 2021, on all WOW! Phone services, WOW! uses a call blocking feature (the “Blocking Feature”), which automatically blocks certain calls that are determined by WOW! in its sole discretion to be likely spam, robocalls or other unwanted calls. You understand and agree that WOW! may use unaffiliated third party databases and directories, as well as other information sources, in implementing the Blocking Feature. Although the features of this Blocking Feature are subject to change at any time by WOW!, calls blocked by WOW! generally fall into these categories (the “Blocked Calls”): (i) Calls from telephone numbers identified by industry sources to be fraudulent, solicitous, or SPAM; (ii) Calls from telephone numbers that have made an abnormal number of attempts to reach WOW! Customers (a.k.a fishing attempts); and (iii) Calls from telephone numbers that are identified in government databases as fraudulent or suspicious. You agree and understand that: a) The Blocking Feature will automatically block the Blocked Calls, so that those calls are not completed to your phone. WOW! may use information sources over which it has no control (such as third party databases and directories) to implement the Blocking Feature, which information may change from time to time. There is a risk that the Blocking Feature will block calls that you may want and so you can opt-out of the Blocking Feature at any time. TO REMOVE THE BLOCKING FEATURE FROM YOUR PHONE SERVICE (WHICH WILL ALSO REMOVE THE CALLER ID ALERT FEATURE), CALL US AT 0-000-000-0000. TO REPORT THAT A LEGITIMATE CALL HAS BEEN BLOCKED IN ERROR OR TO REPORT A FRAUDULENT NUMBER THAT SHOULD BE BLOCKED, EMAIL US AT XXXXXXXXXXXX@XXXXXX.XXX. For more information on Call Blocking, go to xxxxxx.xxx/xxxxxxx/xxxxx and select Robocall Blocking & Caller ID Alert from the Topic drop down menu. b) WOW! may disable or discontinue the Blocking Feature at any time. WOW! will take reasonable steps to notify Customers in advance of any changes to or discontinuation of the Blocking Feature, which notice may be accomplished by reasonable means selected by WOW!, including mail (such as information on your billing statement), email, phone or text and/or posting to the WOW! website. c) You understand and agree that WOW!’s discontinuance of or change to the Blocking Feature does not constitute a breach by WOW! or a default of WOW!’s service obligations to you. d) WOW! DOES NOT GUARANTEE THAT THE BLOCKING FEATURE WILL BE ERROR-FREE, UNINTERRUPTED OR ACCURATE. WOW! MAKES NO WARRANTY OR REPRESENTATION AS TO THE ABILITY OF THE WOW! BLOCKING FEATURE TO ACCURATELY DISTINGUISH BETWEEN BLOCKED CALLS AND WANTED CALLS OR AS TO THE ACCURACY OR QUALITY OF THE BLOCKING FEATURE. WOW! MAKES NO OTHER WARRANTY OR GUARANTEE OF ANY KIND WHATSOEVER. e) UNDER NO CIRCUMSTANCES SHALL WOW!, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGE TO YOUR PERSON OR PROPERTY RESULTING FROM THE FAILURE TO DETECT A BLOCKED CALL OR FOR IMPROPERLY CLASSIFYING AN ACCEPTABLE CALL AS A BLOCKED CALL. f) YOU AGREE THAT YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY PROBLEM OR DISSATISFACTION WITH THE WOW! BLOCKING FEATURE IS TO UNSUBSCRIBE FROM AND STOP USING THE WOW! BLOCKING FEATURE ON ALL OF YOUR SUBSCRIBED PHONE LINES. WOW! SHALL NOT INCUR ANY LIABILITY TO YOU OR HAVE ANY OBLIGATION TO REFUND ANY MONIES PAID OR PREPAID FOR YOUR USE OF THE WOW! PHONE SERVICE BASED UPON A FAILURE OF OR DISCONTINUANCE BY WOW! OF THE BLOCKING FEATURE.