Common use of CANCELLATION AND TRANSFER Clause in Contracts

CANCELLATION AND TRANSFER. 4.1 We reserve the right to cancel or alter the Course Dates or the provision of Services or the Location and the individual or the organisation providing the Service or make reasonable variations to the courses without prior notice. In event of cancellation by us, the booking will normally be transferred to the next available Course. Where you cancel any Services or the Attendees fail to attend at the Location on the Course Date to receive the Services the following Cancellation Charges will be payable by you: Cancellation and non-attendance: (a) Twenty-five per cent (25%) of the Payments where notice of cancellation is received by us within twenty eight (28) days of the Course Date; (b) One hundred per cent (100%) of the Payments where notice of cancellation is received by us twenty-one (21) days of the Course Date; (c) One hundred per cent (100%) of the Payments where the Attendees fail to attend at the Location on the Course Date to receive the Services. (d) All e-Learning is non-cancellable and no refund will be provided in the event of cancellation. 4.2 The following charges (Transfer Fees) will apply in addition if you ask us to transfer your booking/s to a later date save that you shall not be required to pay a Transfer Fee if the transfer is due to cancellation or variation by us: (a) One hundred per cent (100%) for transfers made within four (4) days of the Course Date; (b) Fifty per cent (50%) for transfers made between five (5) and twenty (20) days of the Course Date; (c) Free of charge for all transfers made twenty one (21) days or greater before the Course Date. 4.3 The transfer option only relates to Attendees who are transferring to a different date on the same course. The choice of course date must be specified at the time of transfer (otherwise the instruction will be considered a cancellation). The option to transfer can only be used once for each Attendee, after which any transfer will be considered a cancellation. You will be required to pay the Transfer Fee prior to undertaking the rescheduled course. In the event that payment of the Transfer Fees is not made, we reserve the right to treat the course as being Cancelled by you pursuant to clause 4.1 and we are permitted to charge the Cancellation Fees and the Transfer Fees to you. 4.4 You may transfer a place on a course for one Attendee to a substitute Attendee free of charge. 4.5 Notice of cancellation by you must be confirmed in writing (by email or post) and received by us.