Cancellations and Termination. Clients being funded through SCC/NHS Care Replacement Breaks 11.1 Your funded service will be initially capped at 35 hours, pending review. If you cancel or suspend the Service at any time during funded service delivery (and for any reason), your accrued total of funded hours will be recorded and kept on file. 11.2 Please endeavour to give at least 7 days’ notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of time. If you need to take a break from the Service for more than two consecutive visits, this will also be deemed a suspension of Service. 11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability. When you resume service, your funding will initially be capped at 35 hours minus any previously accrued total, pending review. 11.4 In the event that you wish to cancel any individual visits, you must give us at least four days’ (96 hours’) notice, regardless of the reason, otherwise this will be charged back to the contract and your funding will be reduced. 11.5 If you cancel more than two visits at short notice (less than four days/96 hours) within your 35 hour funding allocation, your funded service will be suspended (pending review). If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have the same Carer Support Worker. 11.6 When your funding comes to an end, you will be given a minimum of 7 days’ written notice, detailing a proposed onward pathway for you. 11.7 In the event of the death of any of our Carers or Clients, any funding agreement will terminate immediately. Clients being funded through SCC/NHS End of Life Support, or other Trusts/Grants 11.1 Your funded service will continue indefinitely, pending review. (See also Clause 11. 11.2 Please endeavour to give at least 7 days’ notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of time. If you need to take a break from the Service for more than two consecutive visits, this will also be deemed a suspension of Service. 11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability. 11.4 In the event that you wish to cancel any individual visits, you must give us at least 4 days’ (96 hours’) notice, regardless of the reason, otherwise this will be charged back to the contract, trust or grant. 11.5 If you cancel more than two visits at short notice (less than four days/96 hours) within your 35 hour funding allocation, your funded service will be suspended (pending review). If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have the same Carer Support Worker. 11.6 We will keep you informed of any changes to your funding and provide at least 14 days’ notice to you in writing if your funding is due to come to an end. 11.7 In the event of the death of any of our Carers or Clients, any funding agreement will terminate immediately. Clients funding privately or via a direct payment 11.1 You can cancel the Service at any time (and for any reason by giving us 14 days’ notice in writing, either electronic or hard copy. If you give less than 14 days’ notice, we reserve the right to charge a Cancellation Fee. 11.2 In all other cases, you must give us at least 7 days’ notice if you wish to suspend the Service for a period of time. If you give less than 7 days’ notice, we reserve the right to charge a Service Suspension Fee. 11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability. 11.4 In the event that you wish to cancel any individual visits, you must give us at least 4 days’ (96 hours’) notice, regardless of the reason, otherwise you will be charged in full for the visit. 11.5 We may terminate this Agreement: (a) by giving 7 days’ notice for any reason; or (b) after giving 7 days’ notice that you have failed to pay the Fees; or (c) after giving 7 days’ notice that we are unable to meet your needs, in accordance with clause 1.6. 11.6 In the event of the death of any of our Carers or Clients, for the avoidance of doubt, any outstanding fees will remain payable.
Appears in 1 contract
Samples: Service User Agreement
Cancellations and Termination. Clients being funded through SCC/NHS Care Replacement Breaksthe Preventative Offer
11.1 Your The default offer for your funded service will be initially is capped at 35 hours’ service provision. You can cancel the Service at any time (and for any reason) by giving us 14 days’ notice in writing, pending revieweither electronic or hard copy. If you give less than 14 days’ notice, we reserve the right to charge a cancellation fee. If you cancel or suspend the Service at any time during your funded service delivery (and for any reason)delivery, your accrued total of used funded hours will be recorded and kept on file. If you then resume the service, you will be funded for the balance.
11.2 Please endeavour to give at least 7 days’ notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of time. If you need to take a break from the Service for more than two consecutive visits, this will also be deemed a suspension cancellation of ServiceService (see 11.1).
11.3 Please note if you suspend the service for a period of time (in accordance with clause see clauses 11.1 and 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither cannot guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability. When you resume service, your funding will initially be capped at 35 hours minus any previously accrued total, pending reviewimmediately.
11.4 In the event that you wish to cancel any individual visits, you must give us at least four days’ (96 hours’) notice, regardless of the reason, otherwise this you will lose the length of the cancelled visit(s) from your 35 funded hours. Visits cancelled within four days, for whatever reason, cannot be charged back to the contract and your funding will be reducedcarried forward.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours) within your 35 hour funding allocation), your funded service will be suspended (pending review)terminated. If in the future you wish to resume servicereceive breaks from Crossroads Care, in accordance with clause 11.3, there may be a wait and we you will need to re-join the waiting list. We cannot guarantee you will have the same Carer Support Worker.
11.6 When In the event of your funding comes to Carer Support Worker taking any leave of absence, we will cover your visit with an endalternative, trained and competent member of staff. Should this be the case you will be given notified by your Care Team Manager. Any cancellations as a minimum result of 7 days’ written notice, detailing a proposed onward pathway for you.the
11.7 In the event that we cannot, for whatever reason, cover your visit with an alternative, trained and competent member of the death of any of our Carers or Clientsstaff when your Carer Support Worker is absent (e.g. sickness), any funding agreement we will terminate immediately. Clients being funded through SCC/NHS End of Life Support, or other Trusts/Grants
11.1 Your funded service will continue indefinitely, pending review. (See also Clause 11.
11.2 Please endeavour to give at least 7 days’ you as much notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of timeas possible. If we have to cancel your visit, the length of the visit will not be deducted from your 35 funded hours and will be carried forward.
11.8 When your default offer of 35 hrs is drawing to a close (at around 21 hours’ provision), your needs will be reviewed with you. The outcome of the review could be that you need to take a break are either a) discharged from the Service for more than two consecutive visits, this will also be deemed a suspension of Service.
11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2or b), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability.
11.4 In the event that you wish to cancel any individual visits, you must give us at least 4 days’ (96 hours’) notice, regardless of the reason, otherwise this will be charged back to the contract, trust or grant.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours) within your 35 hour funding allocation, your funded service will be suspended (pending review). If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have the same Carer Support Worker.
11.6 We will keep you informed of any changes to your funding and provide at least 14 days’ notice to you in writing if your funding is due to come to an end.
11.7 In the event of the death of any of our Carers or Clients, any funding agreement will terminate immediately. Clients funding privately or via a direct payment
11.1 You can cancel the Service at any time (and for any reason by giving us 14 days’ notice in writing, either electronic or hard copy. If you give less than 14 days’ notice, we reserve the right to charge a Cancellation Fee.
11.2 In all other cases, you must give us at least 7 days’ notice if you wish to suspend the Service for a period of time. If you give less than 7 days’ notice, we reserve the right to charge a Service Suspension Fee.
11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability.
11.4 In the event that you wish to cancel any individual visits, you must give us at least 4 days’ (96 hours’) notice, regardless of the reason, otherwise you will be charged in full for the visit.
11.5 We may terminate this Agreement: (a) by giving 7 days’ notice for any reason; or (b) after giving 7 days’ notice that you have failed to pay the Fees; or (c) after giving 7 days’ notice that we are unable to meet your needs, in accordance with clause 1.6.
11.6 In the event of the death of any of our Carers or Clients, for the avoidance of doubt, any outstanding fees will remain payable.
Appears in 1 contract
Samples: Service User Agreement
Cancellations and Termination. Clients being funded through SCC/NHS Care Replacement Breaksthe Preventative Offer
11.1 Your The default offer for your funded service will be initially is capped at 35 hours’ service provision. You can cancel the Service at any time (and for any reason) by giving us 14 days’ notice in writing, pending revieweither electronic or hard copy. If you give less than 14 days’ notice, we reserve the right to charge a cancellation fee. If you cancel or suspend the Service at any time during your funded service delivery (and for any reason)delivery, your accrued total of used funded hours will be recorded and kept on file. If you then resume the service, you will be funded for the balance.
11.2 Please give at least 7 days’ notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of time. If you need to take a break from the Service for more than two consecutive visits, this will be deemed a cancellation of Service (see 11.1).
11.3 Please note if you suspend the service for a period of time (see clauses 11.1 and 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We cannot guarantee staff availability to resume service immediately.
11.4 In the event that you wish to cancel any individual visits, you must give us at least four days’ (96 hours’) notice, regardless of the reason, otherwise you will lose the length of the cancelled visit(s) from your 35 funded hours. Visits cancelled within four days, for whatever reason, cannot be carried forward.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours), your funded service will be terminated. If in the future you wish to receive breaks from Crossroads Care, you will need to re-join the waiting list. We cannot guarantee you will have the same Carer Support Worker.
11.6 In the event of your Carer Support Worker taking any leave of absence, we will cover your visit with an alternative, trained and competent member of staff. Should this be the case you will be notified by your Care Team Manager. Any cancellations as a result of the
11.7 In the event that we cannot, for whatever reason, cover your visit with an alternative, trained and competent member of staff when your Carer Support Worker is absent (e.g. sickness), we will endeavour to give you as much notice as possible. If we have to cancel your visit, the length of the visit will not be deducted from your 35 funded hours and will be carried forward.
11.1 Your funded service will continue for the agreed length of the contract, trust or grant, pending review. (See also Clause 11.8.)
11.2 Please endeavour to give at least 7 days’ notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of time. If you need to take a break from the Service for more than two consecutive visits, this will also be deemed a suspension of Service.
11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Serviceservice. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability. When you resume service, your funding will initially be capped at 35 hours minus any previously accrued total, pending review.
11.4 In the event that you wish to cancel any individual visits, you must give us at least four days’ (96 hours’) notice, regardless of the reason, otherwise this will be charged back return to the contract and your funding will be reduced.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours) within your 35 hour funding allocation, your funded service will be suspended (pending review). If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have the same Carer Support Worker.
11.6 When your funding comes to an end, you will be given a minimum of 7 days’ written notice, detailing a proposed onward pathway for you.
11.7 In the event of the death of any of our Carers or Clients, any funding agreement will terminate immediately. Clients being funded through SCC/NHS End of Life Support, or other Trusts/Grants
11.1 Your funded service will continue indefinitely, pending review. (See also Clause 11.
11.2 Please endeavour to give at least 7 days’ notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of time. If you need to take a break from the Service for more than two consecutive visits, this will also be deemed a suspension of Service.
11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait waiting list until a member of staff has availability.
11.4 In the event that you wish to cancel any individual visits, you must give us at least 4 days’ (96 hours’) notice, regardless of the reason, otherwise this will be charged back to the contract, trust or grant, which will take this vital funding away from others in genuine need.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours) within your 35 hour funding allocation), your funded service will be suspended (pending review)reviewed and may be suspended. If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have the same Carer Support Worker.
11.6 In the event of your Carer Support Worker taking any leave of absence, we will cover your visit with an alternative, trained and competent member of staff. Should this be the case you will be notified by your Care Team Manager. Any cancellations as a result of the change of the Carer Support Worker will be in alignment with 11.4 and 11.5.
11.7 In the event that we cannot, for whatever reason, cover your visit with an alternative, trained and competent member of staff when your Carer Support Worker is absent (e.g. sickness), we will endeavour to give you as much notice as possible. There will be no charge back to the contract, trust or grant for any visits we have to cancel.
11.8 We will keep you informed of any changes to your funding and provide at least 14 days’ notice to you in writing if your funding is due to come to an end.
11.7 11.9 In the event of the death of any of our Carers the carer or Clientsclient, any the respective funding agreement will terminate immediately. Clients funding privately or via a direct paymentpayment (excluding Clubs)
11.1 You can cancel the Service at any time (and for any reason by giving us 14 days’ notice in writing, either electronic or hard copy. If you give less than 14 days’ notice, we reserve the right to charge a Cancellation Feecancellation fee.
11.2 In all other cases, you must give us at least 7 days4 days’/96 hours’ notice if you wish to suspend the Service for a period maximum of timetwo consecutive visits. If you give less need to take a break from the Service for more than 7 days’ noticetwo consecutive visits, we reserve the right to charge this will be deemed a Service Suspension Feecancellation of service (see Clause 11.1).
11.3 Please note if you cancel or suspend the service for a period of time (in accordance with clause Clauses 11.1 and 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when if you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait return to the waiting list until a member of staff has availability.
11.4 In the event that you wish to cancel any individual visits, you must give us at least 4 days’ (96 hours’) notice, regardless of the reason, otherwise you will be charged in full for the visit.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours), your service will be reviewed and may be cancelled. If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have the same Carer Support Worker.
11.6 In the event of your Carer Support Worker taking any leave of absence, we will cover your visit with an alternative, trained and competent member of staff. If you choose to decline this visit based on the absence of your regular Carer Support worker, this will be deemed a cancellation and you will be charged in full for the declined visit. If you decline more than two covered visits, your service may be cancelled (see clause 11.5).
11.7 In the event that we cannot, for whatever reason, cover your visit with an alternative, trained and competent member of staff when your Carer Support Worker is absent, we will endeavour to give you as much notice as possible. You will not be charged for any visits we have to cancel.
11.8 We will keep you informed of any changes to your funding and provide at least 14 days’ notice to you in writing if your funding is due to come to an end.
11.9 In the event of the death of the carer or client, the respective funding agreement will terminate immediately. Clients funding privately or via a direct payment (excluding Clubs)
11.1 You can cancel the Service at any time (and for any reason by giving us 14 days’ notice in writing, either electronic or hard copy. If you give less than 14 days’ notice, we reserve the right to charge a cancellation fee.
11.2 In all other cases, you must give us at least 4 days’/96 hours’ notice if you wish to suspend the Service for a maximum of two consecutive visits. If you need to take a break from the Service for more than two consecutive visits, this will be deemed a cancellation of service (see Clause 11.1).
11.3 Please note if you cancel or suspend the service for a period of time (in accordance with Clauses 11.1 and 11.2), we cannot guarantee that the same Carer Support Worker attend your Home if you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to return to the waiting list until a member of staff has availability.
11.4 In the event that you wish to cancel any individual visits, you must give us at least 4 days’ (96 hours’) notice, regardless of the reason, otherwise you will be charged in full for the visit.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours), your service will be reviewed and may be cancelled. If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have
11.6 In the event of your Carer Support Worker taking any leave of absence, we will cover your visit with an alternative, trained and competent member of staff. If you choose to decline this visit based on the absence of your regular Carer Support worker, this will be deemed a cancellation and you will be charged in full for the declined visit. If you decline more than two covered visits, your service may be cancelled (see clause 11.5).
11.7 In the event that we cannot, for whatever reason, cover your visit with an alternative, trained and competent member of staff when your Carer Support Worker is absent, we will endeavour to give you as much notice as possible. You will not be charged for any visits we have to cancel.
11.8 We may terminate this Agreement: (a) by giving 7 14 days’ notice for any reason; or (b) after giving 7 14 days’ notice that you have failed to pay the Fees; or (c) after giving 7 days’ notice 14 days’notice that we are unable to meet your needs, in accordance with clause 1.6.
11.6 11.9 In the event of the death of any of our Carers the carer or Clientsclient, for the avoidance of doubt, any outstanding fees will remain payable. Clients funding privately or via a direct payment (Clubs only)
11.1 You can cancel the Service at any time (and for any reason by giving us 14 days’ notice in writing, either electronic or hard copy. If you give less than 14 days’ notice, we reserve the
11.2 In order to keep your place at the Club, all visits are chargeable regardless of whether or not you attend (except in the case of pre-booked holiday – see Clause 11.
Appears in 1 contract
Samples: Service User Agreement
Cancellations and Termination. Clients being funded through SCC/NHS Care Replacement Breaks
11.1 Your funded service will be initially capped at 35 hours, pending review. If you cancel or suspend the Service at any time during funded service delivery (and for any reason), your accrued total of funded hours will be recorded and kept on file.
11.2 Please endeavour to give at least 7 days’ notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of time. If you need to take a break from the Service for more than two consecutive visits, this will also be deemed a suspension of Service.
11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability. When you resume service, your funding will initially be capped at 35 hours minus any previously accrued total, pending review.
11.4 In the event that you wish to cancel any individual visits, you must give us at least four days’ (96 hours’) notice, regardless of the reason, otherwise this will be charged back to the contract and your funding will be reduced.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours) within your 35 hour funding allocation, your funded service will be suspended (pending review). If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have the same Carer Support Worker.
11.6 When your funding comes to an end, you will be given a minimum of 7 days’ written notice, detailing a proposed onward pathway for you.
11.7 In the event of the death of any of our Carers or Clients, any funding agreement will terminate immediately. Clients being funded through SCC/NHS End of Life Support, or other Trusts/Grants
11.1 Your funded service will continue indefinitely, pending review. (See also Clause 11.
11.2 Please endeavour to give at least 7 days’ notice in writing (either electronically or by hand) if you wish to suspend the Service for a period of time. If you need to take a break from the Service for more than two consecutive visits, this will also be deemed a suspension of Service.
11.3 Please note if you suspend the service for a period of time (in accordance with clause 11.2), we cannot guarantee that the same Carer Support Worker attend your Home when you resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability.
11.4 In the event that you wish to cancel any individual visits, you must give us at least 4 days’ (96 hours’) notice, regardless of the reason, otherwise this will be charged back to the contract, trust or grant.
11.5 If you cancel more than two visits at short notice (less than four days/96 hours) within your 35 hour funding allocation, your funded service will be suspended (pending review). If you wish to resume service, in accordance with clause 11.3, there may be a wait and we cannot guarantee you will have the same Carer Support Worker.
11.6 We will keep you informed of any changes to your funding and provide at least 14 days’ notice to you in writing if your funding is due to come to an end.
11.7 In the event of the death of any of our Carers or Clients, any funding agreement will terminate immediately. Clients funding privately or via a direct payment
11.1 13.1 You can cancel the Service at any time (and for any reason reason) within 14 days of the date of this Agreement (the “Cancellation Period”) by giving us 14 days’ completing the Notice of Your Right to Cancel attached to this Agreement or by completing such notice in writingonline by logging into the Platform and following the relevant links.
13.2 If You would like Us to begin providing the Service during the Cancellation Period, either electronic or hard copyYou will need to let Us know. We will be entitled to charge for any Services provided during the Cancellation Period if You subsequently cancel Our Agreement during the Cancellation Period. If you give less than 14 days’ noticewe complete the provision of the Service during the Cancellation Period, we reserve the You will lose Your right to charge a cancel. Any Fees paid in advance in respect of Services not yet provided during the Cancellation FeePeriod will be refunded to You to the account requested by You.
11.2 13.3 In all other cases, you You must give us at least 7 days’ notice in writing if you wish You no longer require the Service or want to suspend the Service for a period of time. If you give less than 7 days’ notice, we reserve the right to charge a Service Suspension Fee.
11.3 13.4 Please note if you You suspend the service Service for a period of time (in accordance with clause 11.2), we 13.3 We cannot guarantee that the same Carer Support Worker Care worker will attend your Your Home when you You resume the Service. We can neither guarantee staff availability to resume service immediately and you may need to wait until a member of staff has availability.
11.4 In 13.5 Subject to clause 13.6, in the event that you You wish to cancel any an individual visits, you Visit You must give us at least 4 days48 hours’ (96 hours’) notice, regardless of the reason, notice otherwise you You will be charged for the Visit in full for (including, if the visitVisit falls on a Bank Holiday, any applicable additional Fees as set out in clause 2.14).
11.5 13.6 If cancellation of a Visit arises as a result of Your admission to hospital, fees will be chargeable but only in relation to the time We were due to provide the Service on the day You were admitted to hospital.
13.7 We may terminate this Agreement: :
(a) by giving 7 days’ written notice for any reason; or or
(b) after giving 7 days’ immediately on written notice that you have failed if a third party who has agreed to pay Your Fees (or part of them) fails to pay Your Fees within 21 days of the Feesdate of invoice; or or
(c) after giving 7 days’ written notice that we We are unable to meet your Your needs, in accordance with clause 1.61.10.
11.6 13.8 In the event of Your death, a relative or other authorised representative shall notify Us promptly. This Agreement will terminate immediately in the event of Your death of any of our Carers or Clients, and Your estate will remain responsible for the avoidance of doubt, paying all and any outstanding fees will remain payablein accordance with the terms of our Agreement.
13.9 Save for where You cancel our Agreement during the Cancellation Period in accordance with clause 13.2, if following cancellation or suspension of the Services by you in accordance with this clause, We have charged You any Fees for Services that have not been provided in any Week, unless requested otherwise, We shall hold such amount and apply this as a credit to any further Fees due from You to Us. On request, We shall arrange for any such amount to be refunded to an account nominated in writing by You for this purpose.
Appears in 1 contract
Samples: Terms and Conditions
