Common use of CANCELLING OR ENDING THIS CONTRACT Clause in Contracts

CANCELLING OR ENDING THIS CONTRACT. 14.1. The Customer may cancel this Contract with no penalty any time within the transfer period (i.e., before the line/s have transferred to Midpoint Communications); this request can only be made by contacting our customer service number: 01908 665200 to ensure that the cancellation can be processed immediately. If the customer cancels outside the transfer period (once the line/s have transferred to Midpoint Communications), then the Customer must pay Midpoint Communications for early termination (see clause 17.2). 14.1.1. If the customer cancels this contract with their current supplier, and no contact is made within the cooling off period Midpoint Communications will apply a breach of contract fee (see clause 14.5). 14.1.2. Midpoint Communications is not liable for any termination fees from the customer’s current supplier. 14.1.2.1. Should a contribution be offered towards a termination fee. Midpoint Communications must receive a copy of the termination fee statement, dated before the transfer took place 14.1.2.2. The customer must send this to Midpoint Communications within 30 days of transfer 14.2. Midpoint Communications does not accept any cancellation from the customer’s current provider. 14.2.1. Should the customer fail to call Midpoint Communications to confirm any cancellation, the order will continue until authorisation to cancel has been received. 14.3. The contract will continue for the minimum period unless and until terminated under clause 17.1. 14.4. At the end of the minimum contract term, if the customer wishes to terminate service with Midpoint Communications. The customer will need to give us a minimum of 30 days’ notice in writing. If this isn’t received, the customer will enter a new contractual term of 12 months on the existing tariff 14.5. Midpoint Communications reserves the right to charge termination fee in full for a cease line while in the contractual term 14.5.1. If the customer wishes to cease the line after the end of the contractual term, there will be a charge of £125. ex VAT to action the line cease and £150. ex VAT for the broadband cease. Fee per CLI. 14.5.2. The cease charge must be received by Midpoint Communications in full and all outstanding invoices paid before this can be actioned. 14.5.3. Services will continue until cease payment has been received. 14.5.4. The cease can take up to 30 days to complete. 14.6. If the customer breaches the contract during the minimum period, the customer must pay Midpoint Communications a termination fee equal to the remaining line rental and package fees in advance, up to the end of your contract or a minimum disconnection fee of £299 ex VAT per line, per remaining year of contract. The customer will also forfeit any service charges, line rentals paid in advance and outstanding compensations. 14.6.1. Termination of broadband services during the minimum period will result in a termination of the contract remainder of broadband services plus £200 additional fee for disconnection or transfer. 14.7. A confirmation letter / email is sent to all customers; however, we cannot be held responsible for loss of post or non- receipt of emails. Our full Terms & Conditions are available on the website. If a customer does not receive their welcome letter they are still bound by these terms and conditions of the contract 14.7.1. Customers will be made aware of any terms and conditions updates and will be held to the full latest of the terms and conditions during the contract term and any renewals. 14.8. Any existing customer’s new installations to an existing account are bound by the contract terms of the original agreement and will update the contract term. 14.8.1. If the new install is set up as new account, then the new line will be in a term agreed as per the order.

CANCELLING OR ENDING THIS CONTRACT. 14.110.1. The Customer may cancel this Contract with no penalty any time within the transfer period (i.e., i.e. before the line/s have transferred to Midpoint Communications); this request can only be made by contacting our customer service number: 01908 665200 to ensure that the cancellation can be processed immediately665200. If the a customer cancels outside the transfer period (once the line/s have transferred to Midpoint Communications), then the Customer must pay Midpoint Communications for early termination (see clause 17.222.2). 14.1.1. If the customer cancels this contract with their current supplier, and no contact is made within the cooling off period Midpoint Communications will apply a breach of contract fee (see clause 14.5). 14.1.2. Midpoint Communications is not liable for any termination fees from the customer’s current supplier. 14.1.2.1. Should a contribution be offered towards a termination fee. Midpoint Communications must receive a copy of the termination fee statement, dated before the transfer took place 14.1.2.2. The customer must send this to Midpoint Communications within 30 days of transfer 14.2. Midpoint Communications does not accept any cancellation from the customer’s current provider. 14.2.1. Should the customer fail to call Midpoint Communications to confirm any cancellation, the order will continue until authorisation to cancel has been received. 14.310.2. The contract will continue for the minimum period unless and until terminated under clause 17.122.1. 14.410.3. At the end of the minimum contract term, if the customer wishes to terminate service with Midpoint Communications. The customer will need to give us Midpoint Communications a minimum of 30 days’ notice in writingdays notice. If this isn’t received, the customer will enter into a new contractual term of 12 months on the existing tariff18 months. 14.510.4. Midpoint Communications reserves the right to charge termination fee in full for a cease line while in the contractual termline. 14.5.110.4.1. If the customer wishes to cease the line after the end of the contractual term, there will be a charge of £125. ex VAT to action the line cease and £150. ex VAT for the broadband cease. Fee per CLI.of 14.5.210.4.2. The cease charge must be received by Midpoint Communications in full and all outstanding invoices paid before this can be actioned. 14.5.3. Services will continue until cease payment has been received. 14.5.410.4.3. The cease can take up to 30 days to complete. 14.610.5. If the customer breaches the contract during the minimum period, the customer must pay Midpoint Communications a termination fee equal to the remaining line rental and package fees in advance, up to the 10.5.1. If the end customer cancels this contract with their current supplier, and no contact is made within the cooling off period Midpoint Communications will apply a breach of your contract or a minimum disconnection fee of £299 ex VAT per line, per remaining year of contract. The customer will also forfeit any service charges, line rentals paid in advance and outstanding compensations(see 10.5). 14.6.1. Termination of broadband services during the minimum period will result in a termination of the contract remainder of broadband services plus £200 additional fee for disconnection or transfer. 14.710.5.2. A confirmation letter / email welcome pack is sent to all customers; however, however we cannot be held responsible for loss of post or non- non-receipt of emails. Our full Terms & Conditions are available on the website. If a customer does not receive their welcome letter they are still bound by these terms and conditions of the contract 14.7.1. Customers will be made aware of any terms and conditions updates and will be held to the full latest of the terms and conditions during the contract term and any renewalsconditions. 14.8. Any existing customer’s new installations to an existing account are bound by the contract terms of the original agreement and will update the contract term. 14.8.1. If the new install is set up as new account, then the new line will be in a term agreed as per the order.

CANCELLING OR ENDING THIS CONTRACT. 14.110.1. The Customer may cancel this Contract with no penalty any time within the transfer period (i.e., i.e. before the line/s have transferred to Midpoint Communications); this request can only be made either in writing or by phone by contacting our customer service number: 01908 665200 to ensure that the cancellation can be processed immediately665200. If the a customer cancels outside the transfer period (once the line/s have transferred to Midpoint Communications), then the Customer must pay Midpoint Communications for early termination (see clause 17.222.2). 14.1.1. If the customer cancels this contract with their current supplier, and no contact is made within the cooling off period Midpoint Communications will apply a breach of contract fee (see clause 14.5). 14.1.2. Midpoint Communications is not liable for any termination fees from the customer’s current supplier. 14.1.2.1. Should a contribution be offered towards a termination fee. Midpoint Communications must receive a copy of the termination fee statement, dated before the transfer took place 14.1.2.2. The customer must send this to Midpoint Communications within 30 days of transfer 14.2. Midpoint Communications does not accept any cancellation from the customer’s current provider. 14.2.1. Should the customer fail to call Midpoint Communications to confirm any cancellation, the order will continue until authorisation to cancel has been received. 14.310.2. The contract will continue for the minimum period unless and until terminated under clause 17.122.1. 14.410.3. At the end of the minimum contract term, if the customer wishes to terminate service with Midpoint Communications. The customer will need to give us Midpoint Communications a minimum of 30 days’ notice in writingdays notice. If this isn’t received, the customer will enter into a new contractual term of 12 months on the existing tariffterm. 14.510.4. Midpoint Communications reserves the right to charge termination fee in full for a cease line while in the contractual termline. 14.5.110.4.1. If the customer wishes to cease the line after the end of the contractual term, there will be a charge of £125. ex VAT to action the line cease and £150. ex VAT for the broadband cease. Fee per CLI.of 14.5.210.4.2. The cease charge must be received by Midpoint Communications in full and all outstanding invoices paid before this can be actioned. 14.5.3. Services will continue until cease payment has been received. 14.5.410.4.3. The cease can take up to 30 days to complete. 14.610.5. If the customer breaches the contract during the minimum period, the customer must pay Midpoint Communications a termination fee equal to the remaining line rental and package fees in advance, up to the end of your contract or a minimum disconnection fee of £299 ex VAT per line, per remaining year of contract. The customer will also forfeit any service charges, line rentals paid in advance and outstanding compensations. 14.6.110.5.1. Termination If the customer cancels this contract with their current supplier, and no contact is made within the cooling off period Midpoint Communications will apply a breach of broadband services during the minimum period will result in a termination of the contract remainder of broadband services plus £200 additional fee for disconnection or transfer(see 10.5). 14.710.5.2. A confirmation letter / email welcome pack is sent to all customers; however, however we cannot be held responsible for loss of post or non- non-receipt of emails. Our full Terms & Conditions are available on the website. If a customer does not receive their welcome letter they are still bound by these terms and conditions of the contract 14.7.1. Customers will be made aware of any terms and conditions updates and will be held to the full latest of the terms and conditions during the contract term and any renewalsconditions. 14.8. Any existing customer’s new installations to an existing account are bound by the contract terms of the original agreement and will update the contract term. 14.8.1. If the new install is set up as new account, then the new line will be in a term agreed as per the order.