Capability Levels Sample Clauses

Capability Levels. The Supplier must ensure it maintains sufficient capability and resources in relation to Services to meet its obligations under the Customer Contract.

Capability Levels. Capability levels are related to the continuous representation which facilitates an incrementally and continuous improvement in a process inside an individual process area specified by the organization. There are six capability levels that can be applied to processes: Capabilit y Level Name Description 0 Incomplete o One or more of the specific goals of the process area are not completed o There are no generic goals 1 Performed o The specific goals of the process area are completely satisfied 3 Defined o A managed process plus organization’s standard processes, contributes work products, measures and other process improvement information 4 Quantitatively Managed o A defined process plus statistical and other quantitative techniques 5 Optimizing o A quantitatively managed process plus an understanding of the common causes of variation inherent in the process

Capability Levels. The MSP must ensure that throughout the Term it maintains sufficient capability and resources in relation to Services to meet its obligations under this agreement.