Common use of Case Prioritization Clause in Contracts

Case Prioritization. When contacting Box for support, Customer will assign a priority to the Issue in accordance with the table below. Box will provide an acknowledgement of a reported Issue to Customer and a support agent will provide a response within the target timeframes specified for the applicable support level (“Response”). Upon review of the Issue, and following Box’s initial response to the Customer, Box may change the case prioritizations in accordance with the following descriptions:

Case Prioritization. When contacting Box for support, Customer will assign a priority to the Issue in accordance with the table below. Box will provide an acknowledgement of a reported Issue to Customer and a support agent will provide a response within the target timeframes specified for the applicable support level (“Response”). Upon review of the Issue, and following Box’s Xxx’x initial response to the Customer, Box may change the case prioritizations in accordance with the following descriptions:

Case Prioritization. When contacting Box for support, Customer will assign a priority to the Issue in accordance with the table below. Box will provide an acknowledgement of a reported Issue to Customer and a support agent will provide a response within the target timeframes specified for the applicable support level (“Response”). Upon review of the Issue, and following BoxXxx’s initial response to the Customer, Box may change the case prioritizations in accordance with the following descriptions: Level 1 – Urgent: An Issue that renders the Box Service completely inoperative for all Users and no workaround is available.

Case Prioritization. When contacting Box for support, Customer will assign a priority to the Issue in accordance with the table below. Box will provide an acknowledgement of a reported Issue to Customer and a support agent will provide a response within a Level 1 – Urgent: An Issue that renders the target timeframes specified Box Service completely inoperative for the applicable support level (“Response”). Upon review of the Issue, all Users and following Box’s initial response to the Customer, Box may change the case prioritizations in accordance with the following descriptions:no workaround is available.