Common use of Change Request Procedures Clause in Contracts

Change Request Procedures. 4.1. Either party can request changes to the Service in accordance with the change request form attached to the Order Form or provided by SAP from time to time (“Change Request”). 4.2. SAP is not required to perform under a Change Request until agreed to and signed by the parties. 4.3. If Prime Contractor makes a change request to SAP, SAP will inform Prime Contractor within ten (10) working days (which excludes weekends and applicable public holidays) whether the change is possible or not and what impact the change would have on the Agreement with particular reference to the timeline and remuneration. Prime Contractor must thereupon inform SAP in writing within five (5) working days whether the change request is to apply or whether the contract is to be continued on the existing terms. If the investigation of a change request itself requires substantial work, SAP is entitled to bill separately for that work. If SAP submits a change request, Prime Contractor must notify SAP in writing within ten (10) working days whether it accepts the change or not. Until there is agreement about the change, work will continue in accordance with the existing Order Form.

Appears in 3 contracts

Samples: Sap Services General Terms and Conditions, Sap Services General Terms and Conditions, Sap Services General Terms and Conditions

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Change Request Procedures. 4.1. Either During the term of a SOW, either party can request changes to the Service a SOW in accordance with the change request form attached to the Order Form or provided by SAP from time to time applicable SOW (“Change Request”). Both parties agree to act in good faith to address and mutually agree to any requested Change Requests within a reasonable period of time. 4.2. SAP is not required to perform under a Change Request until agreed to and signed by the parties. 4.3. If Prime Contractor Customer makes a change request to SAP, SAP will inform Prime Contractor Customer within ten (10) working days (which excludes weekends and applicable public holidays) whether the change is possible or not and what impact the change would have on the Agreement with particular reference to the timeline and remuneration. Prime Contractor Customer must thereupon inform SAP in writing within five (5) working days whether the change request is to apply or whether the contract is to be continued on the existing terms. If the investigation of a change request itself requires substantial work, SAP is entitled to bill separately for that work. If SAP submits a change request, Prime Contractor Customer must notify SAP in writing within ten (10) working days whether it accepts the change or not. Until there is a written agreement about the changechange between the parties, work will continue in accordance with the existing Order FormSOW.

Appears in 1 contract

Samples: Professional Services

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Change Request Procedures. 4.1. Either During the term of a SOW, either party can request changes to the Service a SOW in accordance with the change request form attached to the Order Form or provided by SAP from time to time applicable SOW (“Change Request”). Both parties agree to act in good faith to address and mutually agree to any requested Change Requests within a reasonable period of time. 4.2. SAP is not required to perform under a Change Request until agreed to and signed by the parties. 4.3. If Prime Contractor Customer makes a change request to SAP, SAP will inform Prime Contractor Customer within ten (10) working calendar days (which excludes weekends and applicable public holidays) whether the change is possible or not and what impact the change would have on the Agreement with particular reference to the timeline and remuneration. Prime Contractor Customer must thereupon inform SAP in writing within five (5) working days whether the change request is to apply or whether the contract is to be continued on the existing terms. If the investigation of a change request itself requires substantial work, SAP is entitled to bill xxxx separately for that work. If SAP submits a change request, Prime Contractor Customer must notify SAP in writing within ten (10) working days whether it accepts the change or not. Until there is a written agreement about the changechange between the parties, work will continue in accordance with the existing Order FormSOW.

Appears in 1 contract

Samples: Professional Services

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