Changes, Additions and Delay. At any time during the term of this Agreement, the Customer or Kineo may request in writing a change or addition to the Service (Change), in which case:
a) Kineo will advise the Customer, as soon as possible or in any event within 14 Working Days of receipt of the request, of the impact of the Change on the Fees, the delivery dates, and any other aspect of the Service;
b) if the Parties mutually agree to proceed with the Change, the Parties shall agree in writing in a Statement of Work (SOW); and
c) the terms and conditions of this Agreement shall apply to a Change upon the signature of both Parties of the SOW, and the Change will form part of the Service from the Go-live Date in respect of the Change. For the avoidance of doubt, Kineo will not commence the provision of any Change unless and until the Parties have agreed the terms thereof in a written SOW. Kineo shall notify the Customer immediately upon becoming aware of any delay or likely delay which might cause Kineo not to provide any aspect of the Service, Additional Service, Bolt-on, or Change on or before any delivery dates agreed between the Parties in writing in a SOW, with reasons for the delay, proposals for remedying or minimising the effect of it, and revised delivery dates. Kineo may, at its sole discretion implement a Change freeze during nationally recognised holidays in the Territory, and prior to any major release, and will provide the Customer with as much written notice of any change freeze as possible in the circumstances
Changes, Additions and Delay. 6.1. At any time during an SOW Term, the Client or Xxxxx may request in writing a new Bolt-on, new Additional Services, or a change or addition to the Service (Change), in which case:
6.1.1. Kineo will advise the Client, as soon as possible or in any event within 14 Working Days of receipt of the request, of any material impact of the Change on the Service, the fees for carrying out the Change, the impact of the Change on the annual Fees (if any), the delivery dates, and any other aspect of the Service;
6.1.2. if the Parties mutually agree to proceed with the Change, the Parties shall agree a change control note, substantially in the form attached as Schedule 4; and
6.1.3. the terms and conditions of this Agreement shall apply to a Change upon the signature of both Parties of the change control note, and the Change will form part of the Service from the Go-live Date in respect of the Change.
6.2. For the avoidance of doubt, Kineo will not commence the provision of any Change unless and until the Parties have agreed the terms thereof in a written change control note.
6.3. Kineo shall notify the Client immediately upon becoming aware of any delay or likely delay which might cause Kineo not to provide any aspect of Implementation, the Service, Additional Service, Bolt-on, or Change on or before any delivery dates agreed between the Parties in writing in an SOW or change control note, with reasons for the delay, proposals for remedying or minimising the effect of it, and revised delivery dates.
6.4. Kineo may, at its sole discretion implement a Change freeze during nationally recognised holidays in the Territory, and prior to any major release of the Software, and will provide the Client with as much written notice of any Change freeze as possible in the circumstances.
