Common use of Changes in Subscriber Carrier Selection Clause in Contracts

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide ICG with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon ICG providing ALLTEL a signed Letter of Agency (LOA), based on ICG’s representation that subscriber has authorized ICG to obtain such CPNI. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0, Dispute Resolution.

Changes in Subscriber Carrier Selection. 17.1 15.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider Spectrotel to itself and in assuming responsibility for any applicable charges as specified in §§ 258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests request and at no charge. 17.2 Only an end user 15.2 Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 15.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. Further, when an End User abandons the premise, Windstream is free to reclaim the facilities for use by another Customer and is free to issue service orders required to reclaim such facilities. 17.4 15.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Spectrotel with access to Customer Proprietary Network Information (“CPNI”) for ALLTEL end users Windstream End Users upon ICG Spectrotel providing ALLTEL Windstream a signed Letter of Agency Authorization (“LOA), based on ICG”) for Windstream’s representation that subscriber has authorized ICG to obtain such CPNICustomer of record. 17.4.1 15.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 15.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 15.4.3 CPNI requests will be processed and responded to by each Party in accordance with parity. Spectrotel will provide the following: 17.4.3.1 For customers with 1-25 lines: two (2) business dayssame CPNI to Windstream that Windstream provides Spectrotel. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 15.4.4 If the Parties do not agree that ICG Spectrotel requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0Section 6.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 Windstream will only accept an LOA for a Windstream Customer of record. Spectrotel may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Onvoy with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users Windstream End Users upon ICG Onvoy providing ALLTEL Windstream a signed Letter of Agency (LOA)) for Windstream’s Customer of record, based on ICGOnvoy’s representation that subscriber has authorized ICG Onvoy to obtain such CPNI. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users End Users changing service from one Party to the other, specific end user End User LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers Customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers Customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Onvoy requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0, Dispute Resolution. 17.5 Windstream will only accept an LOA for a Windstream Customer of record. Onvoy may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996Act. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide ICG Level 3 with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon ICG Level 3 providing ALLTEL a signed Letter of Agency (LOA), based on ICGLevel 3’s representation that subscriber has authorized ICG Level 3 to obtain such CPNI. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will xxxx be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Level 3 requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0, Dispute Resolution.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Insight with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users Windstream End Users upon ICG Insight providing ALLTEL Windstream a signed blanket Letter of Agency (LOA)) for Windstream’s Customer of record, based on ICGInsight’s representation that subscriber has authorized ICG Insight to obtain such CPNI. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users End Users changing service from one Party to the other, specific end user End User LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidentscomplaints, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers Customers with 1-25 lines: two one (21) business daysday. 17.4.3.2 For customers Customers with 26+ lines: three two (32) business days. 17.4.4 If the Parties do not agree that ICG Insight requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0, Dispute Resolution. 17.5 Windstream will only accept an LOA for a Windstream Customer of record. Insight may delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party only after Insight has provided Windstream a Letter of Agency on Insight letterhead, and signed by an authorized Insight representative identifying the third party name, and specific functions by state the third party is authorized to perform on behalf of Insight.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG TCG with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users Windstream End Users upon ICG TCG providing ALLTEL Windstream a signed Letter of Agency Authorization (LOA), based on ICG) for Windstream’s representation that subscriber has authorized ICG to obtain such CPNICustomer of record. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided in the LOA, the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed and responded to by each Party in accordance with parity. TCG will provide the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business dayssame CPNI to Windstream that Windstream provides TCG. 17.4.4 If the Parties do not agree that ICG TCG requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0, Dispute Resolution. 17.5 Windstream will only accept an LOA for a Windstream Customer of record. TCG may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG TWCIS (KY) with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users Windstream End Users upon ICG providing ALLTEL TWCIS (KY) affirmation that TWCIS (KY) has obtained a signed Letter of Agency (LOA), based on ICG’s representation that subscriber has authorized ICG to obtain . TWCIS (KY) will provide such CPNILetter of Authorization upon request from Windstream. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG TWCIS (KY) requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §Section 9.0, Dispute Resolution. 17.5 Windstream will only accept an LOA for a Windstream Customer of record or other authorized individual. TWCIS (KY) may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 ‌ 15.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Local Service Provider FLATEL to itself and in assuming responsibility for any applicable charges as specified in §§ 258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests request and at no charge. 17.2 Only an end user 15.2 Either Party can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 17.3 15.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 17.4 15.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide ICG FLATEL with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon ICG FLATEL providing ALLTEL a signed Letter of Agency (LOA)) for ALLTEL’s customer of record, based on ICGFLATEL’s representation that subscriber has authorized ICG FLATEL to obtain such CPNI. 17.4.1 15.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 15.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 15.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 15.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 15.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 15.4.4 If the Parties do not agree that ICG FLATEL requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0Section 6.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. FLATEL may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user End User can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Core with access to Customer Proprietary Network Information (CPNI) for ALLTEL Windstream end users upon ICG Core providing ALLTEL Windstream a signed Letter of Agency (LOA)) for Windstream’s customer of record, based on ICGCore’s representation that subscriber has authorized ICG Xxxx to obtain such CPNI. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will xxxx be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Xxxx requested CPNI for a specific end user, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0, Dispute Resolution. 17.5 Windstream will only accept an LOA for an Windstream customer of record. Core may not delegate its obligation to obtain written authorization from Windstream’s customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG SouthEast with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users Windstream End Users upon ICG SouthEast providing ALLTEL Windstream a signed Letter of Agency (LOA)) for Windstream’s Customer of record, based on ICGSouthEast’s representation that subscriber has authorized ICG SouthEast to obtain such CPNI. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users End Users changing service from one Party to the other, specific end user End User LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers Customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers Customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG SouthEast requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0, Dispute Resolution. 17.5 Windstream will only accept an LOA for an Windstream Customer of record. SouthEast may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 ‌ 15.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Local Service Provider FLATEL to itself and in assuming responsibility for any applicable charges as specified in §§ 258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests request and at no charge. 17.2 Only an end user 15.2 Either Party can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 17.3 15.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 17.4 15.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide ICG FLATEL with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon ICG FLATEL providing ALLTEL a signed Letter of Agency (LOA)) for XXXXXX’s customer of record, based on ICGFLATEL’s representation that subscriber has authorized ICG FLATEL to obtain such CPNI. 17.4.1 15.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 15.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 15.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 15.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 15.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 15.4.4 If the Parties do not agree that ICG FLATEL requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0Section 6.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. FLATEL may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Alliance Connect with access to Customer Proprietary Network Information (“CPNI”) for ALLTEL end users Windstream End Users upon ICG providing ALLTEL Alliance Connect affirmation that Alliance Connect has obtained a signed Letter of Agency (LOA), based on ICG) for Windstream’s representation that subscriber has authorized ICG to obtain Customer of record. . Alliance Connect will provide such CPNILetter of Authorization upon request from Windstream. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Alliance Connect requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §Section 9.0, Dispute Resolution. 17.4.3 CPNI requests will be processed and responded to by each Party in parity. Alliance Connect will provide the same CPNI to Windstream that Windstream provides Alliance Connect. 17.5 Windstream will only accept an LOA for a Windstream Customer of record . Alliance Connect may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Allo Communications with access to Customer Proprietary Network Information (“CPNI”) for ALLTEL end users Windstream End Users upon ICG providing ALLTEL Allo Communications affirmation that Allo Communications has obtained a signed Letter of Agency (LOA), based on ICG) for Windstream’s representation that subscriber has authorized ICG to obtain Customer of record. . Allo Communications will provide such CPNILetter of Authorization upon request from Windstream. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Allo Communications requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §Section 9.0, Dispute Resolution. 17.4.3 CPNI requests will be processed and responded to by each Party in parity. Allo Communications will provide the same CPNI to Windstream that Windstream provides Allo Communications. 17.5 Windstream will only accept an LOA for a Windstream Customer of record. Allo Communications may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Broadview with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users Windstream End Users upon ICG Broadview providing ALLTEL Windstream a signed Letter of Agency (LOA)) for Windstream’s Customer of record, based on ICGBroadview’s representation that subscriber has authorized ICG Broadview to obtain such CPNI. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users End Users changing service from one Party to the other, specific end user End User LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers Customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers Customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Broadview requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0, Dispute Resolution. 17.5 Windstream will only accept an LOA for a Windstream Customer of record. Broadview may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Dialog Telecommunications with access to Customer Proprietary Network Information (“CPNI”) for ALLTEL end users Windstream End Users upon ICG providing ALLTEL Dialog Telecommunications affirmation that Dialog Telecommunications has obtained a signed Letter of Agency (LOA), based on ICG) for Windstream’s representation that subscriber has authorized ICG to obtain Customer of record. . Dialog Telecommunications will provide such CPNILetter of Authorization upon request from Windstream. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Dialog Telecommunications requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §Section 9.0, Dispute Resolution. 17.4.3 CPNI requests xxxx be processed and responded to by each Party in parity. Dialog Telecommunications will provide the same CPNI to Windstream that Windstream provides Dialog Telecommunications. 17.5 Windstream will only accept an LOA for a Windstream Customer of record . Dialog Telecommunications may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Service Electric with access to Customer Proprietary Network Information (“CPNI”) for ALLTEL end users Windstream End Users upon ICG providing ALLTEL Service Electric affirmation that Service Electric has obtained a signed Letter of Agency (LOA), based on ICG) for Windstream’s representation that subscriber has authorized ICG to obtain Customer of record. . Service Electric will provide such CPNILetter of Authorization upon request from Windstream. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Service Electric requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §Section 9.0, Dispute Resolution. 17.4.3 CPNI requests will be processed and responded to by each Party in parity. Service Electric will provide the same CPNI to Windstream that Windstream provides Service Electric. 17.5 Windstream will only accept an LOA for a Windstream Customer of record . Service Electric may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG XxXxxx with access to Customer Proprietary Network Information (“CPNI”) for ALLTEL end users Windstream End Users upon ICG providing ALLTEL XxXxxx affirmation that XxXxxx has obtained a signed Letter of Agency (LOA), based on ICG) for Windstream’s representation that subscriber has authorized ICG to obtain Customer of record. . XxXxxx will provide such CPNILetter of Authorization upon request from Windstream. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG XxXxxx requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §Section 9.0, Dispute Resolution. 17.4.3 CPNI requests will be processed and responded to by each Party in parity. XxXxxx will provide the same CPNI to Windstream that Windstream provides XxXxxx. 17.5 Windstream will only accept an LOA for a Windstream Customer of record . XxXxxx may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Peerless with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users Windstream End Users upon ICG providing ALLTEL Peerless affirmation that Peerless has obtained a signed Letter of Agency (LOA), based on ICG’s representation that subscriber has authorized ICG to obtain . Peerless will provide such CPNILetter of Authorization upon request from Windstream. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties do not agree that ICG Peerless requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §Section 9.0, Dispute Resolution. 17.5 Windstream will only accept an LOA for a Windstream Customer of record or other authorized individual. Peerless may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 15.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Local Service Provider 's Granite to itself and in assuming responsibility for any applicable charges as specified in §§ 258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests request and at no charge. 17.2 Only an end user 15.2 Either Party can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 17.3 15.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ ' direction or the end user’s 's authorized agent. 17.4 Subject . Further, when an end user abandons the premise, Alltel is free to applicable rulesreclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. GraniteTelecommunicationsL, ordersLC 10/31/2005 GeneraTlerm&s Conditions Page12 Subjectto applicablreules,ordersa, and decisions, ALLTEL will nddecisionAsl,ltel wiU provide ICG Granite with access to Customer Proprietary Network Information (CPNI) for ALLTEL Alltel end users upon ICG Xxxxxxx providing ALLTEL Xxxxxx a signed Letter of Agency (LOA)) for XXxxx's customer of record, based on ICG’s Xxxxxxx's representation that subscriber has authorized ICG Xxxxxxx to obtain such CPNI. 17.4.1 15.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 15.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 15.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 15.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 15.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 15.4.4 If the Parties do not agree that ICG Xxxxxxx requested CPNI for a specific end user, or that ALLTEL Xxxxxx has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0Section 6.0, Dispute Resolution, of Attachment 2, (Resale). Alltel will only accept an LOA for an AUtel customer of record. Granite may not delegate its obligation to obtain written authorization from Xxxxxx's customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests and at no charge. 17.2 Only an end user Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. 17.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG NebraskaLink with access to Customer Proprietary Network Information (“CPNI”) for ALLTEL end users Windstream End Users upon ICG providing ALLTEL NebraskaLink affirmation that NebraskaLink has obtained a signed Letter of Agency (LOA), based on ICG) for Windstream’s representation that subscriber has authorized ICG to obtain Customer of record. . NebraskaLink will provide such CPNILetter of Authorization upon request from Windstream. 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 CPNI requests will be processed in accordance with the following: 17.4.3.1 For customers with 1-25 lines: two (2) business days. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 If the Parties DocuSign Envelope ID: 7D95C603-9B13-415A-8896-DE487D77824D do not agree that ICG NebraskaLink requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §Section 9.0, Dispute Resolution. 17.4.3 CPNI requests will be processed and responded to by each Party in parity. NebraskaLink will provide the same CPNI to Windstream that Windstream provides NebraskaLink. 17.5 Windstream will only accept an LOA for a Windstream Customer of record. NebraskaLink may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.

Changes in Subscriber Carrier Selection. 17.1 15.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user End User authorization prior to changing end userEnd User’s Local Service Provider Birch to itself and in assuming responsibility for any applicable charges as specified in §§ 258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon reasonable requests request and at no charge. 17.2 Only an end user 15.2 Either Party can initiate a challenge to a change in its local exchange service provider. If an end user End User notifies either Party that the end user End User requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end userEnd User. 17.3 15.3 When an end user End User changes or withdraws authorization, each Party will release customer Customer specific facilities in accordance with the end user customersCustomers’ direction or the end userEnd User’s authorized agent. Further, when an End User abandons the premise, Windstream is free to reclaim the facilities for use by another Customer and is free to issue service orders required to reclaim such facilities. 17.4 15.4 Subject to applicable rules, orders, and decisions, ALLTEL Windstream will provide ICG Xxxxx with access to Customer Proprietary Network Information (“CPNI”) for ALLTEL end users Windstream End Users upon ICG Xxxxx providing ALLTEL Windstream a signed Letter of Agency Authorization (“LOA), based on ICG”) for Windstream’s representation that subscriber has authorized ICG to obtain such CPNICustomer of record. 17.4.1 15.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the information provided on the LOA, the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 17.4.2 15.4.2 The requesting Party will document end user End User permission obtained to receive CPNI, whether or not the end user End User has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 17.4.3 15.4.3 CPNI requests will be processed and responded to by each Party in accordance with parity. Xxxxx will provide the following: 17.4.3.1 For customers with 1-25 lines: two (2) business dayssame CPNI to Windstream that Windstream provides Xxxxx. 17.4.3.2 For customers with 26+ lines: three (3) business days. 17.4.4 15.4.4 If the Parties do not agree that ICG Xxxxx requested CPNI for a specific end userEnd User, or that ALLTEL Windstream has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with General Terms & Conditions, §9.0Section 6.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 Windstream will only accept an LOA for a Windstream Customer of record. Xxxxx may not delegate its obligation to obtain written authorization from Windstream’s Customer of record to a third party.