Common use of Changes in Subscriber Carrier Selection Clause in Contracts

Changes in Subscriber Carrier Selection. ‌ 15.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality to itself and in assuming responsibility for any applicable charges as specified in § 258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request and at no charge. 15.2 Either Party can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record, based on Quality’s representation that subscriber has authorized Quality to obtain such CPNI. 15.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 CPNI requests will be processed in accordance with the following: 15.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 If the Parties do not agree that Quality requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality AT&T with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality AT&T providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record), based on QualityAT&T’s representation that subscriber has authorized Quality XX&X to obtain such CPNI. 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 17.4.3 CPNI requests will be processed in accordance with the following: 15.4.3.1 17.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 17.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 17.4.4 If the Parties do not agree that Quality XX&X requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0General Terms & Conditions, §9.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality MCIW with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality MCIW providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record), based on QualityMCIW’s representation that subscriber has authorized Quality MCIW to obtain such CPNI.CPNI.‌‌‌ 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 17.4.3 CPNI requests will be processed in accordance with the following: 15.4.3.1 17.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 17.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 17.4.4 If the Parties do not agree that Quality MCIW requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0General Terms & Conditions, §9.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality TCG with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality TCG providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record), based on QualityTCG’s representation that subscriber has authorized Quality TCG to obtain such CPNI. 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 17.4.3 CPNI requests will be processed in accordance with the following: 15.4.3.1 17.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 17.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 17.4.4 If the Parties do not agree that Quality TCG requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0General Terms & Conditions, §9.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality MCIm with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality MCIm providing ALLTEL a signed Letter of Agency (LOA) for ALLTELXXXXXX’s customer of record, based on QualityXXXx’s representation that subscriber has authorized Quality XXXx to obtain such CPNI. 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 17.4.3 CPNI requests will be processed in accordance with the following: 15.4.3.1 17.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 17.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 17.4.4 If the Parties do not agree that Quality XXXx requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0General Terms & Conditions, §9.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL 17.5 MCIm’s access to pre-order functions will only accept be utilized to view Customer Proprietary Network Information (CPNI) of XXXx’s end user customer accounts and any other end user customer accounts where XXXx has obtained an LOA authorization for an ALLTEL customer release of recordCPNI from the end user customer. Quality may not delegate its The authorization for release of CPNI shall comply with state and federal rules or guidelines concerning access to such information. MCIm’s obligation to obtain written authority prior to accessing CPNI electronically, as set forth in the preceding provisions, is subject to modification in accordance with any governing regulatory decisions expressly addressing this subject matter. 17.6 XXXx will obtain authorization from ALLTEL’s for change in local exchange service and release of CPNI that adheres to all requirements of state and federal law, as applicable CPNI, includes customer name, billing and service address, billing telephone number(s), any and all exemption status or current status of record eligibility for reduced charges, and identification of features and services subscribed to a third partyby customer.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality KMC with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality KMC providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record), based on QualityKMC’s representation that subscriber has authorized Quality KMC to obtain such CPNI. 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 CPNI requests will be processed in accordance with the following: 15.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 If the Parties do not agree that Quality requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality MCIm with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality MCIm providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record), based on QualityMCIm’s representation that subscriber has authorized Quality MCIm to obtain such CPNI.CPNI.‌‌‌ 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 17.4.3 CPNI requests will be processed in accordance with the following: 15.4.3.1 17.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 17.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 17.4.4 If the Parties do not agree that Quality MCIm requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0General Terms & Conditions, §9.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality US LEC with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality US LEC providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record), based on QualityUS LEC’s representation that subscriber has authorized Quality US XXX to obtain such CPNI. 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 17.4.3 CPNI requests will xxxx be processed in accordance with the following: 15.4.3.1 17.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 17.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 17.4.4 If the Parties do not agree that Quality US XXX requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0General Terms & Conditions, §9.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996Act. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality Level 3 with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality Level 3 providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record), based on QualityLevel 3’s representation that subscriber has authorized Quality Level 3 to obtain such CPNI. 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 17.4.3 CPNI requests will xxxx be processed in accordance with the following: 15.4.3.1 17.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 17.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 17.4.4 If the Parties do not agree that Quality Level 3 requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0General Terms & Conditions, §9.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 17.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Local Service Provider to itself and in assuming responsibility for any applicable charges as specified in § §258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request reasonable requests and at no charge. 15.2 Either Party 17.2 Only an end user can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 17.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 17.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality NOS with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality NOS providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record), based on QualityNOS’s representation that subscriber has authorized Quality NOS to obtain such CPNI. 15.4.1 17.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 17.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 17.4.3 CPNI requests will be processed in accordance with the following: 15.4.3.1 17.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 17.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 17.4.4 If the Parties do not agree that Quality NOS requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0General Terms & Conditions, §9.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.

Changes in Subscriber Carrier Selection. ‌ 15.1 Each Party will abide by applicable state or federal laws and regulations in obtaining end user authorization prior to changing end user’s Quality Networks City to itself and in assuming responsibility for any applicable charges as specified in § 258 (b) of the Telecommunications Act of 1996. Either Party shall make authorization available to the other Party upon request and at no charge. 15.2 Either Party can initiate a challenge to a change in its local exchange service provider. If an end user notifies either Party that the end user requests local exchange service, the Party receiving such request shall be free to immediately provide service to such end user. 15.3 When an end user changes or withdraws authorization, each Party will release customer specific facilities in accordance with the end user customers’ direction or the end user’s authorized agent. Further, when an end user abandons the premise, ALLTEL is free to reclaim the facilities for use by another customer and is free to issue service orders required to reclaim such facilities. 15.4 Subject to applicable rules, orders, and decisions, ALLTEL will provide Quality Networks City with access to Customer Proprietary Network Information (CPNI) for ALLTEL end users upon Quality Networks City providing ALLTEL a signed Letter of Agency (LOA) for ALLTEL’s customer of record, based on QualityNetworks City’s representation that subscriber has authorized Quality Networks City to obtain such CPNI. 15.4.1 The Parties agree that they will conform to FCC and/or state regulations regarding the provisioning of CPNI between the Parties, and regarding the use of that information by the requesting Party. 15.4.2 The requesting Party will document end user permission obtained to receive CPNI, whether or not the end user has agreed to change Local Service Providers. For end users changing service from one Party to the other, specific end user LOAs may be requested by the Party receiving CPNI requests to investigate possible slamming incidents, and for other reasons agreed to by the Parties. The receiving Party may also request documentation of an LOA if CPNI is requested and a subsequent service order for the change of local service is not received. 15.4.3 CPNI requests will xxxx be processed in accordance with the following: 15.4.3.1 For customers with 1-25 lines: two (2) business days. 15.4.3.2 For customers with 26+ lines: three (3) business days. 15.4.4 If the Parties do not agree that Quality Networks City requested CPNI for a specific end user, or that ALLTEL has erred in not accepting proof of an LOA, the Parties may immediately request dispute resolution in accordance with Section 6.0, Dispute Resolution, of Attachment 2, (Resale). 15.5 ALLTEL will only accept an LOA for an ALLTEL customer of record. Quality Networks City may not delegate its obligation to obtain written authorization from ALLTEL’s customer of record to a third party.